Pottery Barn Complaints and Reviews

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Pottery Barn
Main address: 2390 Market Street 94114 San Francisco CA
1.888.779.5176, Outside the United States:1, ,
  • 201+3 mobile complaints
  • $240K claimed losses
  • $1.2K average
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  • Oct 12, 2013
  • Furniture and Decor
  • San Diego, California
  • Furniture
  • 153

I ordered 2 large rugs and a sectional in July 2013, half of the sectional got delivered late, who knows what happened to the other half? 6 weeks later the other half arrived with a color variation. Onto rugs, delivery date 7/17/2013, current date 10/13/2013, one of the rugs arrived, the other one got lost, still no sign of lost rug (we talking 9x 12 rug) !!! I work for a property developer,... Read more

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  • Oct 11
  • Furniture and Decor
  • Upper Darby, Pennsylvania
  • Furniture Shipping Fee
  • 38

Our order was placed in June 2014 (~$500 in shipping/delivery charges). They told me it was due to be delivered in July - then they delayed to August - then September - it's now October and finally the item arrived at the local shipper agent. But the shipper only delivers to our area every 2 weeks on a Wednesday - so of course they can't deliver when we are available on site (this is our... Read more

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  • Oct 07
  • Furniture and Decor
  • Madison, Wisconsin
  • Leather Sleeper Sofa
  • 51

Ordered a leather sleeper sofa on July 20, 2014. Said it would be 8-10 weeks for delivery - DO NOT BELIEVE THEM. I called numerous times to check the status of my $3500 order and each time they gave me a different answer...from it's left the manufacturer; the delivery company will be calling soon; it hasn't been maufactured yet; it will be about 30 days and we'll refund the $250 delivery... Read more

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  • Oct 06
  • Furniture and Decor
  • Incomplete Furniture Delivery
  • 15

Order #042008382672 was not delivered completely but they had no trouble taking our money. All we want is the foot board finials and they now claim they won't or can't send them even though they have them on the Full size bed on thier website. After three months waiting for a complete delivery of our on-line order, we are then told by Delivery they can't help us get the rest of our order. They... Read more

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  • Oct 05
  • Furniture and Decor
  • Loretto, Tennessee
  • Wrong Grand Sofa
  • 75

I just received my Pottery Barn Carlisle Sofa (grand sofa, not the sectional). I waited 6 weeks for delivery. It is just like the one pictured here and mine is Metal Gray Textured Twill. I must say I was a bit disillusioned with the photo on Pottery Barn’s website in comparison to my actual sofa. It is MUCH firmer than I expected, almost too hard. The textured twill fabric color and feel is nice... Read more

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  • Oct 03
  • Furniture and Decor
  • Tarrytown, New York
  • Backordered Item
  • 1
  • 1
  • 22

Worst place to shop! Your item will be backordered and backorderdered over and over again. Today is 3 months since i ordered my item and i am told again that the estimate is mid next month! THATS AN ESTIMATE!!! which means it could be 5th time it will be pushed back when that date approaches. YOU BEEN WARNED, THE STORIES YOU READ ARE TRUE. DO NOT BUY. The worst part is i can go online now and put... Read more

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  • Sep 26
  • Furniture and Decor
  • Bondi Junction, New South Wales
  • Online Order
  • 21

We have shopped for the past year at Pottery Barn in Bondi and the customer service is absolutely shocking, the staff recommend you make your order online yourself, they don't provide item numbers, there is no stock in Sydney, the items when ordered arrive 6 months later and each time you contact Pottery Bard they are unaware of when the item will arrive. The store refuse to sell display stock... Read more

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  • Sep 23
  • Furniture and Decor
  • Delivery Schedule Dishonor
  • 34

Terrible delivery information from pb and williams Sonoma-called 24 hrs in advanced - was told delivery be 3-5 pm following day. Message recd at 1:38 they were on their way-really where was 30 minute call and how on earth do I leave a class of children. Do I really need to take a 1/2 day for delivery scheduled bw 3-5 pm? Was told by delivery at WS IT WAS MY FAULT. So...PB take back your... Read more

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  • Sep 22
  • Furniture and Decor
  • Chatham Outdoor Furniture
  • 33

I purchased Pottery Barn outdoor furniture in July 2012, in less than two years the finish can be removed with a persons finger nail, it is that bad. This furniture is kept in a protected patio area, and only cleaned with a damp cloth. I contacted Pottery Barn and they pretty much ignored my complaint, and not willing to making any adjustments/credit to the original price. Their policy is not... Read more

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  • Sep 21
  • Furniture and Decor
  • Michigan, United States
  • Maintenance
  • 25

An 8-yr old visitor to my house broke a shelf in one of our two Cameron Cubby and drawer (she might weigh 60lb's but I doubt it). Pottery barn will sell me a new unit at retail price for $420 and ship it to me in two months (maybe...two months...the original order had similar ship time and took 6-months)...but they won't sell me the one "board" to fix the unit Board is a little generous. The... Read more

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  • Sep 18
  • Furniture and Decor
  • Online Order Delivery
  • 1
  • 1
  • 42

Ordered some components of their Daily System organizational tools in July 2014. It's now mid September and PB can't or won't provide a reliable date on when it will be on my doorstep. When I talk to customer service representative, it's the same story every time. "I don't know...let me find out for you....I'm sorry I can't get any more information." Got online and read the discussions... Read more

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