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I purchased a custom York roll arm sectional sofa. I spent over $7k on it. It is still for sale on the PB website. You can still order the exact same components, same slipcover and fabric, and you too can go through the customer service *** that I am. The sectional arrived and one of the component's had a bench cushion that had not been constructed properly. As it is pictured in the link below, the "armless sectional" piece has ONE bench... Read more

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I purchased a pickstitch comforter and pillow shams from pottery barn about 2 years ago for a guest bedroom that is rarely used. They cost alot of money. They are rarely used. I washed them, as the label says, on delicate, cold water, in my very good Maytag machine designed to handle large items, such as comforters. Ditto with the low tumble dry on the very good dryer. Last year, the shams edging separated in several places, and I had to... Read more

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I've purchased numerous bedding and bath items from Pottery Barn over the past 25 years. I've purchased sheets, blankets, throws, towels, shower curtains, bedspreads, etc. with no complaints -- that is until the past year. I've purchased three different sets of PB bath towels in the past year and all three have lost their color in splotches all over the towels. At first I blamed my teenage daughter who regularly uses acne products that can... Read more

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Pottery Barn is notorious for showing items on their website that they do not have available to ship. I have noticed it getting worse over the years. The backorder dates keep getting pushed further and further out. I just cancelled another order, this time for a patio umbrella because they have no idea when it will be available even though I ordered it in May. The summer would probably be over by the time it was delivered based on prior... Read more

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We placed an order for a full-house furnishing. Living in Philadelphia and furnishing a home in Arizona....we thought "seamless" due to it being a national, well known chain. I could not have been more WRONG! Order placed 1/15/16 for deliver in 4-6 weeks. Great! Trip planned for first week of June, plenty of "wiggle" room. Assured week before (May 31) the bed would be there for our stay 6/5-6/11. WRONG AGAIN!! Ended up having to foot the bill... Read more

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Do NOT buy this sofa. I've had this sofa several months but only used it for several weeks, 2 to 3 hours a day. After about 2 weeks the down filled back cushions lost their shape and provided no support. Customer service sent foam cushions as a replacement. They're even worse. After about 10 days they completely lost their shape. PB customer service won't refund my money. At first they said they would issue a merchandise credit, as if I want to... Read more

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Same frustrating experience with PB here. Movers lost all the hardware to put the Kendall bunk bed together and after PB promised to ship it to me for free on 2 different occasions (2 different sales reps), the supervisor (after waiting for almost 2 months for the shipment) said they simply don't do that and I have to go to Home Depot to look for hardware (he did e-mail me the instruction on how to put the bed together but no hardware). Of... Read more

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Extremely disappointed with the customer care at Pottery Barn store 182 at Plaza Frontenac in St. Louis, MO, and the inability to resolve a manufacturing defect issue. Two expensive Catalina sofas that were purchased based on PB's claims of quality, american-made craftsmanship that will "stand the rigors of active families and endure the test of time", have defective frames that creak with even the slightest move. After 4 months, 32 phone calls,... Read more

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Last summer I purchased the teak Hampstead table with 8 chairs. It was lovely all summer. The moment I uncovered it in the spring I saw that parts of the finish had come off. It has only gotten worse through this summer, with finish coming off at many of the seam areas. It looks awful! Despite numerous calls and emails to Pottery Barn, I have gotten only one email back and it wasn't helpful, saying that since I was 2 weeks outside of their 9... Read more

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Realized immediately I wanted to change shipping address.. called ..was told I had to wait 24 hrs..Called next day and was met with a representative with a bad attitude. (absolutely nothing to do with me,, did nothing but want to change address) took all the info and told me I was all set. One week later.. order was shipped to original address. (Really WHY) Called to find out what happened and again. Another mean girl. Recorded on my phone... Read more

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