Pottery Barn Complaints and Reviews

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Pottery Barn
Main address: 2390 Market Street 94114 San Francisco CA
1.888.779.5176, Outside the United States:1, ,
  • 196+3 mobile complaints
  • $240K claimed losses
  • $1.2K average
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  • Sep 26
  • Furniture and Decor
  • Bondi Junction, New South Wales
  • Online Order
  • 8

We have shopped for the past year at Pottery Barn in Bondi and the customer service is absolutely shocking, the staff recommend you make your order online yourself, they don't provide item numbers, there is no stock in Sydney, the items when ordered arrive 6 months later and each time you contact Pottery Bard they are unaware of when the item will arrive. The store refuse to sell display stock... Read more

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  • Sep 23
  • Furniture and Decor
  • Delivery Schedule Dishonor
  • 19

Terrible delivery information from pb and williams Sonoma-called 24 hrs in advanced - was told delivery be 3-5 pm following day. Message recd at 1:38 they were on their way-really where was 30 minute call and how on earth do I leave a class of children. Do I really need to take a 1/2 day for delivery scheduled bw 3-5 pm? Was told by delivery at WS IT WAS MY FAULT. So...PB take back your... Read more

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  • Sep 22
  • Furniture and Decor
  • Chatham Outdoor Furniture
  • 16

I purchased Pottery Barn outdoor furniture in July 2012, in less than two years the finish can be removed with a persons finger nail, it is that bad. This furniture is kept in a protected patio area, and only cleaned with a damp cloth. I contacted Pottery Barn and they pretty much ignored my complaint, and not willing to making any adjustments/credit to the original price. Their policy is not... Read more

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  • Sep 21
  • Furniture and Decor
  • Michigan, United States
  • Maintenance
  • 13

An 8-yr old visitor to my house broke a shelf in one of our two Cameron Cubby and drawer (she might weigh 60lb's but I doubt it). Pottery barn will sell me a new unit at retail price for $420 and ship it to me in two months (maybe...two months...the original order had similar ship time and took 6-months)...but they won't sell me the one "board" to fix the unit Board is a little generous. The... Read more

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  • Sep 18
  • Furniture and Decor
  • Online Order Delivery
  • 1
  • 1
  • 27

Ordered some components of their Daily System organizational tools in July 2014. It's now mid September and PB can't or won't provide a reliable date on when it will be on my doorstep. When I talk to customer service representative, it's the same story every time. "I don't know...let me find out for you....I'm sorry I can't get any more information." Got online and read the discussions... Read more

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  • Sep 16
  • Furniture and Decor
  • Toronto, Ontario
  • Customer Service Quality
  • 52

I was misguided on policy by a manager at a Canadian Pottery Barn ,and didn't want to give the representative too much grief given the manger vetoed my request.So,called customer service to check on this "policy" the manager gave via the representative. Contrary to a few complaints for long phone wait times,I actually breezed through to a live person. Surprise,the manager's "policy" is apparently... Read more

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  • Sep 16
  • Furniture and Decor
  • Furniture Delivery
  • 25

The absolutely ridiculous time it takes to get a furniture delivery is bad enough, but after receiving an email saying my items had been shipped and I'd be contacted for delivery, I decided to call after a over a week of not hearing anything. I was transferred 3 times and in all was on hold/on the line for 53 minutes!!!! The one rep I voiced my complaint to was "sorry, but it's the process we... Read more

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  • Sep 16
  • Furniture and Decor
  • Online Order Cancellation
  • 19

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after months of waiting and emails from them extending expected dates of supply, each were cancelled by Pottery Barn without any prior notice. The strange thing is that they are still advertising the items I had on order with expected dates of supply. I have enjoyed shopping in their... Read more

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  • Sep 14
  • Furniture and Decor
  • Buchanan Couch Delivery
  • 55

On July 17, I went to their store in Highland Park, IL and purchased among many other items, the Buchanan couch. At the store, I was told that my original fabric choice, the oatmeal textured twill, was on backorder. Therefore, I purchased the couch with a soft metal gray twill after being explicitly told by the saleswoman that the gray was not in backorder and had an estimated delivery date for... Read more

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  • Sep 12
  • Furniture and Decor
  • Sofa Cushions
  • 68

I purchased the PB Comfort sofa in performance tweed color slate (dark gray--almost $1600 with a ridiculous 15% discount that didn't even help when they charge shipping plus a delivery fee. After 3 months the seat cushions are pilling. Bottom sections look worn out with stringy pills. Unbelievable. I love the sofa. The color/tweed is perfect for the design of my living room. The sofa is... Read more

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