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  • Customers like
    • Product4
    • Buying from restoration hardware2
    • Sales associates2
  • Customers don't like
    • Poor customer service18
    • Customer service6
    • Bad quality5

  • Jul 03
  • Furniture and Decor
  • Alexandria, Virginia
  • Outdoor Furniture
  • 17
  • REVIEW RATING 4/5

Just spent an exasperating amount on outdoor furniture, thinking it's summer and everything is already on sale, so might as well. I woke up this morning (less than 24 hours after purchase) to find that multiple items are now "final sale" and are an extra 15% off with new coupon activated today. So of course I call in right away, since it's been less than a day, so why wouldn't they be willing to... Read more

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  • Jun 30
  • Furniture and Decor
  • Puyallup, Washington
  • Cancellation Policy
  • 9
  • REVIEW RATING 4/5

Poor Customer Service. I placed an order and made an error so I called within the hour of order. Rep says they have no ability to see an order and therefore cannot change or cancel to avoid unnecessary shipment. In their defense It does state on the website once an order is placed there is no way to cancel but really is this necessary especially in the first hour of order? Rep was rude and... Read more

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  • Jun 24
  • Furniture and Decor
  • Myrtle Beach, South Carolina
  • Custom Couch
  • 40
  • REVIEW RATING 4/5

Ordered a custom couch on March 8, 2015. It is non returnable. I Received a phone call In mid May that the couch was ready for delivery. But they had combined the billing and shipping addresses and the couch was in the wrong state. I Have called almost every day for a month, they have still been unable to type in the correct delivery address. At one point I was even told the couch had already... Read more

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  • Jun 21
  • Furniture and Decor
  • Bellevue, Washington
  • Whitney Corner Desk
  • 20
  • REVIEW RATING 4/5

I ordered 4 pieces from the Whitney Corner Desk collection and it doesn't match at all. The almond white is different on the corner piece vs the file cabinets that butt up against the whole unit. PB refuses to help and I have spent hours on the phone asking and begging for them to correct the problem. they admitted they have had several issues with the colors but out of their hands on doing... Read more

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  • Jun 19
  • Furniture and Decor
  • West Chester Township, Ohio
  • Leather Chair
  • 34
  • REVIEW RATING 3/5

I ordered a leather chair from one of the stores. I specifically asked where it was made, was told all upholstered furniture is made in North Carolina. Received the chair after six weeks. Made in CHINA!!! Poor quality, not at all what I saw in the store. Trying to return it is a pain since I need to good out and find a box big enough to put it in before UPS will accept it for shipping. I... Read more

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  • Jun 18
  • Furniture and Decor
  • Cedar Rapids, Iowa
  • Desk
  • 20
  • REVIEW RATING 3/5

I ordered a desk which was shipped and sat in a warehouse for 3 weeks. They said they called me 6 times with the correct number - I never received a call for delivery - I checked my phone records. The shipping company did not notify pottery barn. WORST CUSTOMER SERVICE OF MY LIFE!!! I called to get it shipped, and they weren't able to deliver it for 2 more weeks! Not only did I get placed on... Read more

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  • Jun 17
  • Furniture and Decor
  • Paris, Ile-De-France
  • Couch
  • 24
  • REVIEW RATING 4/5

We are moving from Paris, France to Phoenix, Arizona. We ordered a couch and 2 armchairs from Pottery Barn at the end of February 2015. It is now the end of June 2015 and we have still not been delivered! We have no furniture in our living room and no where to sit! We have contacted PB by phone and by email more times than we can count. We have had every excuse from a strike on the docks in San... Read more

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Having a bunk bed delivered to my house and they called and had me pick a to hour window, in which I would also be contacted 30 mins before arrival to address. I've been waiting for almost two hours and they called at 10:00 Therefore should have arrived at 10:30... Very disappointed and irritated with the poor service and communication. Add comment

  • May 31
  • Furniture and Decor
  • Morrisville, Vermont
  • Baby Registry
  • 24
  • REVIEW RATING 4/5

Just attended a baby shower where the mother had used the Pottery Barn Gift Registry. She received multiple duplicate gifts from people who had used the Registry exclusively. You would think at the prices that Pottery Barn charges that they could figure out a way to accurately reflect items that have been purchased so that the consumer doesn't then have to go through the process of returning... Read more

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  • May 28
  • Furniture and Decor
  • Miami Beach, Florida
  • Sofa
  • 47
  • REVIEW RATING 4/5

We have purchased a sofa almost a year ago. $1000 is not in expensive for a 3 seater. after 13 months the product had lost its base grip and structure. reached out to customer service via email and the generic response stated 3-5 business days however every time i had a response they seem to not fulfill their claims of returning my call or email. i had to chase them down. last i had the below... Read more

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