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  • Customers like
    • Product 8
    • Furniture 5
    • Sales associates 5
  • Customers don't like
    • Poor customer service 25
    • Customer service 11
    • Bad quality 9

I hope someone will find this very positive review of Pottery Barn. PB is a superb company with very high-quality products and a customer service team that has done stellar work for my first house. After years of thirdhand smoke exposure in apartments, I finally moved into a house eight months ago. Most of my belongings had been ruined by smoke, so I had to fill the empty house with new... Read more

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Once they get your email it's nearly impossible to stop their ads. I've never shopped there. I have called their "unsubscribe" phone number twice now over the past 2 months. They say they need my phone number in order to unsubscribe. That's just silly. It's junk mail. Add comment

I have a few items purchased from Pottery Barn. More than one I have had bad luck with, and 2 more recent experiences. The 12 solid color bath towels I purchased, turned in to tie-die look. I purchased these towels for guest in our beach house. I purchased them in April to get the house ready of the summer (Post Superstorm Sandy). I called Pottery Barn Customer Service, and they would not... Read more

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This is the second time I've been screwed by PB and my grandchildren's Christmas gifts were not delivered. I ordered 2 personalized lap desks this year on 12/2 with every expectation they would arrive for Christmas. In fact, during two conversations w customer service I was promised they were on their way and would arrive on Christmas Eve. They did not. Last year it was personalized luggage.... Read more

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We were sent the throw. I paid for the initials to be mongrammed as a Christmas present for my 11 year old daughter. They put the monogram on upside down. They will not give me a refund. They cannot replace it because they are out of stock. Why won't they refund the money? They made a mistake. I am not going to take the gift away from my 11 year old daughter and return it to pottery barn to get... Read more

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I've been a customer for many years and always had an amazing experience with PB and PBK. However, lately they have not been on the ball. Customer service reps at times sound clueless and untrained which never use to happen. The last 3 experiences were nowhere near the level of service that this company once had. First they claimed something was in stock and later returned my money a week later... Read more

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Horrible return policy. I have ordered several items, when you place your order they take out the money right away but when I returned an item twice, three weeks passed and nothing. I have to email every time and ask where is the refund, HORRIBLE HORRIBLE! will never buy from them again. Every other place when I order and return and item the refund gets posted to my account like within a week. So... Read more

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Wanted to purchase a $170.00 lamp that has supposedly an amber glass base. However the way it's displayed at the store the glass looks transparent. I wanted to move it to another part of the store to see if I could get a better picture. The sales girl came over saw I was struggling I told her what my concerns were and very rudly stated its yellow it's not clear. She never offered to accommodate... Read more

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My nightmare only involves curtains. Three orders, countless calls to their customer service. Spent at least 2 hours on the phone with them. Terrible. They do not honor their sales. If you buy today and they lower the price tomorrow, even if they haven't shipped yours yet, no price break. You can cancel your order, but they won't refund your shipping. It's crazy. I have been looking at... Read more

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Please do not waste your hard earned money on this company. They may have nice things but the customer service, the headache and the hours you will waste on the phone will not be worth it specially knowing they are taking a huge chunk of your money. My experience was so bad I could write a novel but I won't. Let me tell you what to expect. They are rude! Once you call the store after you have... Read more

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