1.7
  • Sales associates2 votes
  • Product2 votes
  • Poor customer service11 votes
  • Customer service3 votes
  • Bad quality2 votes
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  • Oct 12, 2013
  • Furniture and Decor
  • San Diego, California
  • Furniture
  • 418
  • REVIEW RATING 5/5

I ordered 2 large rugs and a sectional in July 2013, half of the sectional got delivered late, who knows what happened to the other half? 6 weeks later the other half arrived with a color variation. Onto rugs, delivery date 7/17/2013, current date 10/13/2013, one of the rugs arrived, the other one got lost, still no sign of lost rug (we talking 9x 12 rug) !!! I work for a property developer,... Read more

Was this review helpful? 3 1

It is so uncomfortable . I can't even keep it. I wish I could return and get another kind Add comment

  • 1 day ago
  • Furniture and Decor
  • Arlington, Massachusetts
  • Pottery Barn Linen Sheets
  • 5
  • REVIEW RATING 4/5

My husband and I purchased Linen bed sheets from Pottery barn and a year later they were thread bare! For the price, we felt like they should have held up better than they did. Washed on gentle wash and dried on low. Never had bed sheets that wore out this quickly! Filed a claim and had to call customer service 6 times as my call was never returned. Finally was told that after 6 months there was... Read more

Was this review helpful? 0 0

  • Jan 24
  • Furniture and Decor
  • Tysons Corner, Virginia
  • Faux Fur Throw
  • 14
  • REVIEW RATING 4/5

We bought 2 PB Ombre Faux Fur Throws- they were soft and nice. We washed them according to the label and came out shriveled up and dry. We had bought them out of state and so called customer service. Customer service told us they couldn't help us- even though we gave them the receipt number ?! Then told us to go to a local PB store. We did and they told us we must return to the original PB store... Read more

Was this review helpful? 0 0

  • Jan 24
  • Furniture and Decor
  • Palm Beach Gardens, Florida
  • Couch
  • 17
  • REVIEW RATING 4/5

Despite repetitive phone calls with long holds and hangups, we could never get an accurate time for our couch delivery. They promise and no-show, and change times without alerts. Horrible service. No one can give you a straight answer about delivery times or dates for a fairly expensive item. Why would you pay a premium price for something and get the worst service possible? There is no way to... Read more

Was this review helpful? 1 0

  • Jan 10
  • Furniture and Decor
  • Sconce
  • 16
  • REVIEW RATING 3/5

I've ordered plug in wall sconces from Pottery Barn before and was disappointed by their inadequate instructions and somewhat shoddy quality of the sconces themselves. I didn't learn my lesson though and went back and ordered another light fixture from them. Once again, terrible installation instructions. This time I called and asked if they could walk me through how to adjust the length of the... Read more

Was this review helpful? 0 0

  • Jan 06
  • Furniture and Decor
  • Plano, Texas
  • Bath Rug
  • 20
  • REVIEW RATING 4/5

I placed an order for bath rugs online and immediately cancelled the order via the phone. Four days later I receive an email confirmation saying that my order was shipped! Essentially the cancellation department is useless in that the order was placed and cancelled in a matter of 5 minutes and the cancellation department couldn't catch it in four days! I could not have given them more time to... Read more

Was this review helpful? 1 0

  • Jan 03
  • Furniture and Decor
  • Irvine, California
  • Furniture
  • 44
  • REVIEW RATING 4/5

Worst customer service ever. I have already spent my Saturday morning just trying to find the status of my order delivery. After 40 min hold finally made it through furnitures dept and they tell me my order is not pulling up and to call back and let customer service know that. Customer service says cant be and keeps transferring me back to furniture dept. Been another 40 mins still waiting and... Read more

Was this review helpful? 1 0

  • Dec 30, 2014
  • Online Shopping
  • Hong Kong, Hong Kong
  • Toiletry Case
  • 36
  • REVIEW RATING 4/5

Dealing with Pottery Barn International is proving frustrating. They sent the wrong (a similar, but cheaper item) item before Xmas. Maybe they thought I would not notice? Now they tell me that the item was never even available, despite them allowing me to order and pay for it. NOW I have to fill in forms, contact couriers, wait at home for them etc etc as if I am the one instigating the return,... Read more

Was this review helpful? 0 0

  • Dec 26, 2014
  • Furniture and Decor
  • Newport Beach, California
  • Leather Couch
  • 66
  • REVIEW RATING 4/5

Ordered a couch and was to be delivered within 10 weeks. Never received a call. I had to call them to find out that it was going to take another 6 weeks for a total of 16 weeks to get my couch. So we spent Christmas with guest without a couch. I repeatedly had to call the store then as referred to customer service who then put me off to another 800 number. They will not provide any of their... Read more

Was this review helpful? 1 0

  • Dec 26, 2014
  • Furniture and Decor
  • Wesley Chapel, Florida
  • Chair Set
  • 58
  • REVIEW RATING 4/5

Pottery Barn gets the bad service award from me and if I would have to guess, this company will not be in business too much longer. The lack of detail, extremely poor (almost creepy) customer service, and overpriced products will do this company in. I ordered two chairs (my first anytime chair and the oversized one) for my daughters for Christmas. This was ordered 12/7 and they gave me an... Read more

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