Pottery Barn Complaints and Reviews

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Pottery Barn
Main address: 2390 Market Street 94114 San Francisco CA
1.888.779.5176, Outside the United States:1, ,
  • 173+1 mobile complaints
  • $110K claimed losses
  • $643 average
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  • Jul 20
  • Furniture and Decor
  • Brea, California
  • Bad Customer Service
  • 4

I bought string lights for my patio from the pottery barn in Brea. I discovered that the two spare bulbs and spare fuse were not included in the box as it suppose to be. I called ms, Taylor and suggested that I would like to go to the Pasadena shop to pickup those items from my nearest shop. She claimed that she did not have the Pasadena shop,s phone number .than told me to look it up myself. A... Read more

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  • Jul 17
  • Furniture and Decor
  • Atlanta, Georgia
  • Headboard Installation
  • 9

Whatever you do, never ever ever order a headboard from Pottery Barn. First of all, they are way overpriced. And secondly, you will be dealing with customer service for 2 months. I ordered it in the first week of June, and it was "delivered on June 30th. When the delivery people showed up, they did not have any hardware for my piece. They left it off the truck before driving 6 or so hours for its... Read more

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  • Jul 15
  • Furniture and Decor
  • Denver, Colorado
  • Bed Delivery Delay
  • 1
  • 13

I don't usually write reviews but I've now been holding or talking to incompetent service reps for an hour and 20 minutes and like to multitask. I originally purchased a bed set 6/1, scheduled to arrive 6/20. It's now 7/15 and I just learned it will be delayed 1 more week. I'm now working to have the payment charge delayed a month in response to the delayed shipment and have been transferred 5... Read more

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  • Jul 13
  • Furniture and Decor
  • Cicero, Illinois
  • Furniture Delivery
  • 22

Written 7/11/14: Pottery Barn's customer service is filled with a bunch of liars! I ordered the Ava Metal Desk (with glass top). I got a confirmation e-mail saying the estimated delivery date is today (July 11). When I didn't hear from Pottery barn by the 9th, I called because usually you have to set an appointment for a big furniture delivery. The computer chat rep told me that it should be... Read more

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  • Jun 28
  • Advertisements and Cons
  • 42

I have been a loyal customer and have spent lots of money at PB but no more.... Recently I went into my local PB Store today to purchase an outdoor table and chairs. The item I wanted was right inside the door and was on "Summer Sale". The tag said "Take home today" . The lady who helped me did a quick total on paper for the costs and I said "great lets get it!" My husband went to out get the... Read more

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I also have this set and it looks like ***. And the care instructions give tips for staining, but there is no way this is Chesapeake brown stain. This is a solid color painted over wood, as evidenced by the fact it is peeling off. Calling to see what color they suggest. And this is now the third season we have had this with not a ton of use and properly stored.

  • May 27
  • Shopping
  • Spring, Texas
  • Card Information
  • 2
  • 93

I made a purchase of some furniture in Pottery Barn in a total amount of $5,405. I paid with my debit card and, to my surprise, the store held this amount plus the same amount when the merchandise was shipped. In a couple of days instead of having $5405 debit from my account I had more than $10,000 on hold. I first thought it was a fraud but decided to call the store first to ask if this was a... Read more

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  • May 10
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Poor Build Quality
  • 1
  • 95

I've always really liked the clean, crisp look of the PB Comfort slipcovered furniture. So when we recently built our new house, I purchased the PB Comfort box cushion sofa and loveseat for our family room, with the cream twill covers. Huge mistake. The cushions are very poor quality that were broken down within two months of use. And by use I'm referring to only the two of us (I'm 5'10" 120lbs... Read more

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  • Jan 03
  • Furniture and Decor
  • Customer Service
  • 1
  • 96

On Dec. 16th I tried to purchase a gift card from Pottery Barn. At check-out their system failed. I received a message that the requested link was not available. Clicked back one page and received a message that the system was down. Tried calling PB, but they were "experiencing unusually heavy volume". 1 hour later I received an email from PB thanking me for my order. Yet. I had already... Read more

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  • Dec 28, 2013
  • Furniture and Decor
  • Bad Customer Service
  • 120

Uh! I can't believe I am writing this about "Pottery Barn". I ordered a jewelry box for my mother for Christmas early in December but I never received the item. When I called "Pottery Barn" to ask about the status, I was informed that the item was coming and it would arrive on December 24th. December 24th came and went and the item never arrived. On December 26th, I called "Pottery Barn" and... Read more

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