1.9
  • Product2 votes
  • Sales associates1 votes
  • Poor customer service5 votes
  • Customer service3 votes
  • Coupon code1 votes
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  • Oct 12, 2013
  • Furniture and Decor
  • San Diego, California
  • Furniture
  • 311
  • REVIEW RATING 4/5

I ordered 2 large rugs and a sectional in July 2013, half of the sectional got delivered late, who knows what happened to the other half? 6 weeks later the other half arrived with a color variation. Onto rugs, delivery date 7/17/2013, current date 10/13/2013, one of the rugs arrived, the other one got lost, still no sign of lost rug (we talking 9x 12 rug) !!! I work for a property developer,... Read more

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  • 1 day ago
  • Furniture and Decor
  • Conyers, Georgia
  • Navy Butterfly Backpack
  • 5
  • REVIEW RATING 4/5

have never been so disappointed in the lack of customer service. Pottery Barn in general has degraded themselves as a store the only thing they forgot to do is lower the prices. Well truthful I have got better customer service from Walmart!!! Problem is I went to order a Christmas Gift and apparently there was a mistake on THEIR end with pricing. I went to order a backpack and it was only .30 so... Read more

Was this review helpful? 1 0

  • Dec 16
  • Furniture and Decor
  • Peoria, Illinois
  • Furniture
  • 22
  • REVIEW RATING 4/5

My family just bought 4 monogrammed Christmas stockings. The font on my wife's is 1/2" larger than the other 3 we received. We complained and they sent another, and it HAD THE SAME PROBLEM!!!! We were told by their management that they have no controls over their machines and font size. Also, we will not be credited for the that is wrong. I understand issues happen, but everything we have... Read more

Was this review helpful? 1 0

I agree PB.teen is very cagey. They are very unclear about ship dates and back ordered items. They do not care about there customers at all. I would not shop there or reg Pottery Barn Add comment

  • Dec 15
  • Toy Stores
  • Tucson, Arizona
  • Online Order
  • 25
  • REVIEW RATING 4/5

I had ordered a teepee for my Grandaughter for Christmas I was assured that it would delivered by the 13th of Dec, when I chechecked on the order the del date was Jan 3rd WHAT!!!!!! So I had to cancel that order and order something else!!! I did that when I checked on that order that same day as the order was placed they had the address wrong they were sending my 2 yr old Grandaughters gift to me... Read more

Was this review helpful? 0 0

  • Dec 12
  • Footwear and Clothing
  • Monogrammed Robes
  • 18
  • REVIEW RATING 3/5

So I went on line to order two monogramed robes as a Xmas gift. I buy passed the wrap question as it's defaulted in the system to No. After I hit submit, I realized the error. I immediately called PB and spoke with Sue who told me they could not add gift wrapping I would have to redo the order and it would take two days to credit my card. I asked if the sale price would be honored in two... Read more

Was this review helpful? 0 0

  • Dec 05
  • Furniture and Decor
  • Duvet Cover
  • 20
  • REVIEW RATING 4/5

I ordered a duvet and 2 pillowcases from pottery barn. I received the duvet and 1 pillow case. When I called customer service, I was told that the pillowcases were sold out, and so now I am stuck with a duvet, a singer pillow case, and an entire sheet set I purchased from another store to match the duvet. Pottery barn stated I could call the various storesin Australia to find out if they had... Read more

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  • Dec 02
  • Furniture and Decor
  • Bedroom Set
  • 29
  • REVIEW RATING 3/5

I bought two bedroom sets (Pottery barn teen). One bed came with a big dent and bad screw for the bed post . I called Pottery barn and they are sending in a replacement and ask me to ship back the foot railing back ASAP. I have to take apart the bed again! And have to buy box to package the bad piece... For $4000 worth of furniture, it's too much work and not worth it. When I called the customer... Read more

Was this review helpful? 0 0

  • Nov 30
  • Furniture and Decor
  • Monogrammed Christmas Stockings
  • 47
  • REVIEW RATING 4/5

On Friday, Nov 28, 2014, I attempted to place an order on potterybarn.com for monogrammed Christmas stockings. The coupon code ($25 off any purchase of $50+ with a PB Credit Card, exp 12/24/14) was not working online, so I called Customer Service, who told me their computer was having known problems with online promotion codes. She said to place the order and call back in 24 hours and the coupon... Read more

Was this review helpful? 1 0

  • Nov 24
  • Furniture and Decor
  • Colorado Springs, Colorado
  • Discount Coupon
  • 22
  • REVIEW RATING 4/5

I was offered a code for 10% of online if I signed up for emails. I did it because there is a product that my daughter would love for Christmas, and Pottery Barn is not cheap!! However, the code that they sent would not work. I contacted customer service and I was told that they could not issue another code, and I basically wasted my time with William. I thought that they must be able to... Read more

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  • Nov 22
  • Furniture and Decor
  • Aliso Viejo, California
  • Chair
  • 54
  • REVIEW RATING 4/5

A year ago last September I purchased a table and four Seagrass chairs from Pottery Barn. The chairs were $199 each plus tax, so I spent nearly $1000 on four chairs. This past September, exactly one year after purchase, the springs popped out of one chair. My husband and I are retired and of average size so the chairs were not mishandled. Pottery Barn agreed to replace the chair. This past... Read more

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