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  • Customers like
    • Product4
    • Buying from restoration hardware2
    • Sales associates2
  • Customers don't like
    • Poor customer service19
    • Customer service7
    • Bad quality6

  • Jul 27
  • Furniture and Decor
  • Bellevue, Washington
  • Ivory Furlicious Faux Fur Leanback Lounger
  • 12
  • REVIEW RATING 4/5

I purchased the furlicious back rest cover and back lounger for my daughter as a christmas gift. The items were on back order and did not arrive for 2 months (February). I attempted to place the furlicious cover on the back lounger in early march and the cover ripped while trying to place over the back lounger pillow. I was unable to return the item as the return grace period elapsed, dated from... Read more

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  • Jul 27
  • Furniture and Decor
  • San Jose, California
  • Furniture
  • 10
  • REVIEW RATING 4/5

We were renovating a room by redoing everything including paint, flooring, lighting, bedding, curtain and furniture. We planned to get a complete bedroom set which would cost more than $5,000. We went to every pottery barn store in our area but couldn't find any display of the line we wanted. We had flooring and fabric samples and paint chips in hand and we were willing to settle for a swatch to... Read more

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  • Jul 22
  • Furniture and Decor
  • Montreal, Quebec
  • Pottery Barn Catalina Sofa
  • 24
  • REVIEW RATING 4/5

I ordered a Catalina Sofa in April 2015, I was told at the time it would be delivered mid june. We are now at the end of july, I called them 3 times since, they keep changing the delivery date. I called today, the staff is laughing when I ask to know when the sofa will finally be shipped from the US to Montreal, (it apparently takes two weeks for the sofa to get from the US to Montreal, what's up... Read more

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  • Jul 14
  • Furniture and Decor
  • Sacramento, California
  • Pottery Barn Chesterfield Grand Sofa
  • 49
  • REVIEW RATING 4/5

I ordered a Chesterfied grand sofa on 4/22/14. I was supposed to take 6 weeks to be made. On June 16th I received a email stating the sofa had shipped. After waiting two weeks after receiving the email I called PB to see what was going on. They said it takes 3 weeks to ship from NC to LA, CA. Then from LA, CA another week to get to there distribution center in Oakland, CA. After me calling... Read more

Was this review helpful? 2 0

Love my furniture and delivery staff, IF you can actually get a delivery date set up. HORRIBLE delivery scheduling service. It took 4 calls to arrange for bookcase delivery. Decided to order 2nd and hopefully have delivered same day. They came from Ohio to SW Indiana 2 days mid July, but only brought 1 bookcase. I am not available for dates of July 26 or 28th; so then next delivery October? Add comment

  • Jul 10
  • Furniture and Decor
  • Georgetown Township, Michigan
  • Pottery Barn Sculpted Stone Disc
  • 12
  • REVIEW RATING 4/5

Just received an order from PB, it's a sculpted disc stone from the decor section. It was on clearance, when I received it, looked much different than the pic, the center hole is not centered like the pic showed and also much lighter in color. And not evenly proportioned like it showed in the pic. I called the customer service and they said if it's not damaged then they won't return or replace... Read more

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  • Jul 10
  • Furniture and Decor
  • Washington, District Of Columbia
  • Pb Sleeper Sofa
  • 28
  • REVIEW RATING 3/5

I ordered a sleeper sofa from PB. Because I was leaving town for a couple of weeks just after the delivery window, I was anxious to get my sofa on time. A week after the delivery window had passed, no one could give me an answer of where my sofa was. I called every day, and every day the answer was "it will get delivered to the hub by the end of the day", and it never did. Finally, it arrives in... Read more

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  • Jul 03
  • Furniture and Decor
  • Alexandria, Virginia
  • Outdoor Furniture
  • 70
  • REVIEW RATING 4/5

Just spent an exasperating amount on outdoor furniture, thinking it's summer and everything is already on sale, so might as well. I woke up this morning (less than 24 hours after purchase) to find that multiple items are now "final sale" and are an extra 15% off with new coupon activated today. So of course I call in right away, since it's been less than a day, so why wouldn't they be willing to... Read more

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  • Jun 30
  • Furniture and Decor
  • Puyallup, Washington
  • Cancellation Policy
  • 23
  • REVIEW RATING 4/5

Poor Customer Service. I placed an order and made an error so I called within the hour of order. Rep says they have no ability to see an order and therefore cannot change or cancel to avoid unnecessary shipment. In their defense It does state on the website once an order is placed there is no way to cancel but really is this necessary especially in the first hour of order? Rep was rude and... Read more

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  • Jun 24
  • Furniture and Decor
  • Myrtle Beach, South Carolina
  • Custom Couch
  • 85
  • REVIEW RATING 4/5

Ordered a custom couch on March 8, 2015. It is non returnable. I Received a phone call In mid May that the couch was ready for delivery. But they had combined the billing and shipping addresses and the couch was in the wrong state. I Have called almost every day for a month, they have still been unable to type in the correct delivery address. At one point I was even told the couch had already... Read more

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