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  • Customers like
    • Product4
    • Furniture2
    • Sales associates2
  • Customers don't like
    • Poor customer service21
    • Customer service8
    • Bad quality7

  • 1 day ago
  • Furniture and Decor
  • Sebastopol, California
  • Pottery Barn Comfort Slip Covered Sectional
  • 1

We received two of three pieces of our sectional and now they claim they can not find the third piece. They are going to pick up the two pieces we received. I will never shop at Pottery Barn. They are so disorganized and now I will have to find a sectional elsewhere. In the mean time we have no furniture. This was a horrible experience and there customer service is totally ineffective. We had to... Read more

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  • 2 days ago
  • Furniture and Decor
  • Spotsylvania, Virginia
  • 10
  • REVIEW RATING 4/5

I am seriously upset for the terrible customer service provided by Pottery Barn at Fair Oaks Mall, Fairfax, VA. I spent almost $1,000 on a wooden console, which was delivered damaged, and unassembled. I tried to return it and they would not take the product back nor did they return my money. A long process awaits now to see when my money will be returned. The worse customer service, beware to... Read more

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Unfortunately PB does not stand behind their vendors ordered a picture by Jennifer Meyers and it began to look terrible inside the frame. Wavy and pretty much look very unprofessional no luck when I tried to get help as I was told I was on my own regarding the vendor. Won't order from PB again also not happy with the sofa sleeper purchase Add comment

  • Aug 30
  • Furniture and Decor
  • Sumatra Bed
  • 159
  • REVIEW RATING 5/5

I ordered a bed from Pottery Barn in April 2015, and it was delivered to my home in May 2015. While I was crawling around on the floor on June 22, 2015, I noticed a piece that apparently was broken either in the warehouse or in the delivery process and the delivery guys not only failed to mention it but decided to try to cover up. I contacted the Pottery Barn service and "quality delivery" team... Read more

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  • Aug 22
  • Furniture and Decor
  • Portland, Oregon
  • Pottery Barn Emery Recycled Glass Wall Art
  • 31
  • REVIEW RATING 4/5

Ok, so I used my reward credit to purchase Emery Wall Art. Followed directions using provided dry wall mounts exactly. Once I hung the art, the mount immediately cracked my drywall. Clearly, this needs to be attached to the wall only using studs and the dry wall mounts provided will not support the art. So, spent my weekend fixing drywall. So, I just want to return the junk and get my reward... Read more

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  • Aug 20
  • Furniture and Decor
  • Dallas, Texas
  • Custom Couch
  • 37
  • REVIEW RATING 4/5

I ordered a sofa from your team a over month ago and am on hold now after finding out the sofa was discontinued and I have no resolution. My original order was on July 2nd and the number was 051787977622 . I received a notification on July 19th that the order was resubmitted and the new order number was 052008139242. When I called you said you sent the order to the wrong manufacturer and... Read more

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  • Aug 17
  • Furniture and Decor
  • Randolph, Massachusetts
  • 31
  • REVIEW RATING 4/5

I placed an order for a backpack for my son late Saturday and realized the one he really wanted was available Monday. Called customer service same day to see if I can cancel given that it was day one of a business day and they were rude and did not value business at all. They told me that it already on the loading dock to shipped, and there was nothing to do at this point. Then asked if it was... Read more

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I am waiting for a furniture delivery. Waited 30 minutes for dispatch to answer. Trucks are 90 minutes late. No courtesy call. If they aren't here by then the order is cancelled. I am cancelling my credit card with them. Not one more order with this company. Lousiest customer service of anyone I have ever dealt with Add comment

  • Aug 07
  • Online Shopping
  • Backpack
  • 1
  • 1
  • 48
  • REVIEW RATING 3/5

I ordered my 8 year olds backpack from llbean and my 5 year olds from pottery barn both on July 24th.....my huge big massive mistake. my 8 year olds came in on the 26th just like the conformation info said thank you llbean.. pottery barn on the other hand said that my youngest sons backpack would be in on the 2nd here it is the 7th n yet still nothing.. so I call there so called customer service... Read more

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  • Aug 05
  • Furniture and Decor
  • South San Francisco, California
  • Pottery Barn Sectional
  • 59
  • REVIEW RATING 3/5

Ordered a beautiful (very expensive) sectional. No delay in charging my credit card. Thereafter, Pottery Barn failed to perform at every opportunity. One piece apparently got lost in the distribution center. Delivery delay. Weeks (WEEKS) spent "searching" the distribution center for the lost item. Delivery scheduled only to learn missing item not there. Refused delivery. More "searching".... Read more

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