Pottery Barn Complaints and Reviews

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Pottery Barn
Main address: 2390 Market Street 94114 San Francisco CA
1.888.779.5176, Outside the United States:1, ,
  • 182+2 mobile complaints
  • $230K claimed losses
  • $1.3K average
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  • 2 days ago
  • Furniture and Decor
  • North Carolina, United States
  • Kids Stuff Delivery
  • 12

Ordered my kids lunch bags and bookbags August 6th, called last week and was just informed they're on a delay for personalization. Why wasn't this informed when placing an order?! Called again today to check on the status, the guy wasn't very informative and said he would put in an order to check on my stuff, that it should be ready to ship out. Um ok?! Basically your saying you don't know where... Read more

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  • 2 days ago
  • Furniture and Decor
  • Poor Delivery
  • 3
  • 16

You people suck! Because of you and your *** poor delivery operations my daughter will not have her special backpack picked out by her for her very first day of preschool. your prices are too *** high for you to employee such dumbasses! I will not shop with you again and will make sure to spread the word. I will be surprised if anyone from pottery barn actually calls to try and make my experience... Read more

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  • Aug 18
  • Furniture and Decor
  • Poor Customer Service
  • 6

Pottery Barns availability to customers trying to track orders is terrible. In trying to track an order, I was placed on hold for 1/2 hour. When someone finally answered, as soon as they heard I was tracking an order, the person immediately transferred me back to the beginning of the que. I waited another 1/2 and gave up. This is the second time this situation has happened. Hard to believe a... Read more

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  • Aug 18
  • Kids
  • San Antonio, Texas
  • Kids Items
  • 8

Seriously you don't have a tracking system in place for this large of a company??? Do you even use computers??? Worst customer service ever! Will neve buy from them again. Called and spoke to customer service, If I was them I would not work there unless I could give a customer an answer on where the items are in the process. Maybe you could spend more money on tracking which would atleast make... Read more

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I had a sofa delivered 7/27/24, which was damaged. The delivery guy took 6-8 pics of the damage and told me they would probably have to replace it, but I'd get a call. It's now 8/14/14 and I haven't heard from anyone, despite an email to Pottery Barn requesting an investigation of the situation. Add comment

  • Aug 11
  • Furniture and Decor
  • Undelivered Rug
  • 19

Waited over 3 months for rug to arrive. Delivery slipped and slipped - each time I had to chase - never proactively managed by Pottery Barn. Given spurious explanations like 'this is a very popular item'. Since it was only available on-line, if this were the reason the implication is that other orders were being given priority over my order. International customer service number that doesn't... Read more

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  • Aug 07
  • Furniture and Decor
  • Undelivered Order Charges
  • 51

My order from Pottery Barn was due to arrive on August 4. When it didn't arrive I called the company and they were unable to locate my order due to technical difficulties. The next day the order didn't arrive again. I called again on August 6 and the associate told me she was unable to locate my order and said to call tomorrow because 3 business day after an order is due to arrive, they will... Read more

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  • Aug 03
  • Furniture and Decor
  • Dresser Delayed Delivery
  • 49

the delivery date for my pbteen dresser was postponed a few times for a total of a 3 MONTH delivery delay. this is completely unacceptable, but they told me that they had "no control" of when items were actually delivered, which is also unacceptable. additionally, whenever i spoke to customer service, they were extremely RUDE and never cared to help me. they even yelled at me! if you can't be... Read more

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  • Jul 30
  • Furniture and Decor
  • Beachwood, Ohio
  • Furniture Delivery
  • 1
  • 62

I don't even know where to begin.. 1) I purchased furniture worth around $12000 on June 13th 2014 2) All of the items were supposed to be delivered by July 15th. 3) Today is July 30th and.. a) I have a half of my sectional - the other half who knows when will be delivered. No information, no update, no nothing!!! b) Coffee table was damaged and after raising hell replaced but it came on 7/30... Read more

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  • Jul 29
  • Furniture and Decor
  • Denver, Colorado
  • Sofa Delivery Delay
  • 39

Ordered a PB comfort grand sofa and grand arm chair on March 8; delivery set-up for early April after pieces were made. Ottoman however gets shipped immediately to the home (although this was supposed to come with the other furniture) via UPS 1 month prior to me even moving in. Fortunately was able to re-route to my parents home as I was across the country. First delivery delayed one week, ok... Read more

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