1.7
  • Product3 votes
  • Sales associates2 votes
  • Furniture1 votes
  • Poor customer service17 votes
  • Bad quality4 votes
  • Customer service4 votes
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  • Apr 21
  • Furniture and Decor
  • Headboard
  • 14
  • REVIEW RATING 3/5

Ordered 1st headboard at a great on sale price only to get a No Longer Available email 2 weeks later. Ordered a replacement headboard for a great on sale price (although more $ than 1st) and after 4 months of emails checking on status I was again told it was No Longer Available. Interesting that every great deal on furniture becomes no longer available after 4 months. When checked on website... Read more

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  • Apr 20
  • Furniture and Decor
  • Delray Beach, Florida
  • Bedroom Set
  • 14
  • REVIEW RATING 4/5

DO NOT ORDER FURNITURE THAT NEEDS TO BE DELIVERED!!!!!!!!!!!!! Ordered over 3k in bedroom furniture for my son. 1 item was backordered but the bed was avail to be delivered. It was the single worst delivery experience of my life. The company they use called and left an automated message about coming in a time frame (that I couldn't pick) and there is no way to get back in touch with them. The... Read more

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  • Apr 20
  • Furniture and Decor
  • Ballwin, Missouri
  • Duvet Cover
  • 7
  • REVIEW RATING 3/5

I ordered over $300 worth of bedding and twice 2 pieces came wrong! When I asked if they could do anything for the time I have not only had to wait for them to get the products back, redo them, and send them again as well as calling to try to resolve this twice, the customer service rep said no. I asked for expedited shipping since I have already had to wait over 3 weeks and she said no. This has... Read more

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  • Apr 14
  • Furniture and Decor
  • Coatesville, Pennsylvania
  • Baby Chair
  • 14
  • REVIEW RATING 4/5

I ordered a standard chair online for my soon to be born granddaughter --the chair has not shipped yet. I got an email about free furniture shipping. The shipping cost on the chair was $80. Spoke to my local store who transferred me to the headquarters store. As of November 2014 Pottery Barn will not honor after order coupon codes. They suggested I could reorder using the code and when the... Read more

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  • Apr 14
  • Furniture and Decor
  • Michigan City, Indiana
  • Sectional
  • 21
  • REVIEW RATING 4/5

Long story short, we ordered a 3 piece sectional, one of the pieces was special order had to wait 6-8 weeks. Warehouse never called when it arrived. When it was finally delivered one of the "in stock" pieces was mislabeled. Apparently, I will be waiting another 2 weeks at least. Customer service at pottery barn has been unhelpful blaming the warehouse. The warehouse blames Pottery Barn. ... Read more

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  • Apr 12
  • Furniture and Decor
  • Orlando, Florida
  • Bed Sheets
  • 21
  • REVIEW RATING 4/5

I spent $212 for a set of queen linen sheets. This was a splurge for me, but I figured the linen sheets would last for years. They sent the wrong color and said too bad because they're permanently out of stock. I saw them in the next catalog they mailed. Then 9 months later, the bottom sheet elastic failed - lost elasticity and broke up into pieces. I have never had that happen on any sheets... Read more

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  • Apr 04
  • Furniture and Decor
  • San Antonio, Texas
  • Curtain Panels
  • 26
  • REVIEW RATING 4/5

I ordered 2 porcelain blue curtain panels in 124" length and 2 porcelain blue curtain panels in 108" length. I received ONE PORCELAIN BLUE in 124" length and the other three were some other color. I called customer service and asked them to pick up the wrong ones and send me the correct ones (I actually also wanted to order 2 additional ones in the 124" length, but was told I couldn't add it to... Read more

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  • Mar 29
  • Furniture and Decor
  • Pitman, New Jersey
  • Online Order
  • 31
  • REVIEW RATING 3/5

I ordered an item for a wedding three weeks in advance. I had standard delivery so I expected to receive it within 5-7 days. I never received it two weeks later. So I called up and it had not even been shipped out of the store! So I told them to cancel it since I wasn't going to get it for the wedding and they gave me a hard time. They told me that they could not refund me the money and that they... Read more

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  • Mar 25
  • Furniture and Decor
  • Tuxedo Park, New York
  • Rug
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

I bought a rug in your store in Hackensack N.J for $345.71 on the 12/31/2014 , since I have that rug I had to vacuum it and brush it every day , it has been a nightmare, there is a kind a fuzzy material which go everywhere and in every room of the house, and all over my clothes, I expected better, much better from Pottery Barn . I ask you to take the rug back with a refund or credit. I thank you... Read more

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  • Mar 19
  • Furniture and Decor
  • Knoxville, Tennessee
  • Slipcover
  • 39
  • REVIEW RATING 4/5

I ordered the Charleston Grand slipcover to replace the one I had,it did not fit, customer service said the dimensions of the sofa had changed since I purchased my sofa...I have been dealing with rude,suspicious ,nasty customer service representatives for 6 + months now...I have measured ,taken pictures, carried the cushions through the mall,to the actual store, and been treated like a... Read more

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