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  • Customers like
    • Product4
    • Sales associates2
    • Furniture1
  • Customers don't like
    • Poor customer service18
    • Customer service4
    • Bad quality4

  • 2 days ago
  • Furniture and Decor
  • New York, New York
  • Sectional
  • 6
  • REVIEW RATING 4/5

I have the Chesapeake sectional, table chairs and umbrella and it is JUNK! I had same issue and they said I needed to put teak oil on it! It was ridiculous millions of slats to paint ...took my husband and I an entire weekend! It didn't last and needs to be done again. Its only 4 years old! I would have never bought it... maintence nighmare!I will never buy from pottery barn again either! Maybe... Read more

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  • May 19
  • Furniture and Decor
  • Sapulpa, Oklahoma
  • Return Policy
  • 14
  • REVIEW RATING 4/5

I bought 5 items from pottery barn for $298.40. 2 items ended up being the wrong thing whic I returned. Instead of crediting me for the full amount of the return they returned my gift card and only credited my account for 37.40. Would not apply gift card amount to my order because I returned 2 items for 87.40. They called it money laundering! It was a gift card for 50 I got for my birthday... Read more

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  • Apr 29
  • Furniture and Decor
  • Beaumont, Texas
  • Night Stand
  • 50
  • REVIEW RATING 3/5

We ordered an Ashby bed and night stands. The night stands came early and were damaged. One was even used and the attempt to repair and repackage was disappointing. They picked them up right away but only credited us for one so we had to work through that issue. We picked up two night stands from the store directly and had success. Just a truck rental and 60 mile drive for the privilege! ... Read more

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  • Apr 21
  • Furniture and Decor
  • Headboard
  • 37
  • REVIEW RATING 4/5

Ordered 1st headboard at a great on sale price only to get a No Longer Available email 2 weeks later. Ordered a replacement headboard for a great on sale price (although more $ than 1st) and after 4 months of emails checking on status I was again told it was No Longer Available. Interesting that every great deal on furniture becomes no longer available after 4 months. When checked on website... Read more

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  • Apr 20
  • Furniture and Decor
  • Delray Beach, Florida
  • Bedroom Set
  • 56
  • REVIEW RATING 4/5

DO NOT ORDER FURNITURE THAT NEEDS TO BE DELIVERED!!!!!!!!!!!!! Ordered over 3k in bedroom furniture for my son. 1 item was backordered but the bed was avail to be delivered. It was the single worst delivery experience of my life. The company they use called and left an automated message about coming in a time frame (that I couldn't pick) and there is no way to get back in touch with them. The... Read more

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  • Apr 20
  • Furniture and Decor
  • Ballwin, Missouri
  • Duvet Cover
  • 25
  • REVIEW RATING 3/5

I ordered over $300 worth of bedding and twice 2 pieces came wrong! When I asked if they could do anything for the time I have not only had to wait for them to get the products back, redo them, and send them again as well as calling to try to resolve this twice, the customer service rep said no. I asked for expedited shipping since I have already had to wait over 3 weeks and she said no. This has... Read more

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  • Apr 14
  • Furniture and Decor
  • Coatesville, Pennsylvania
  • Baby Chair
  • 28
  • REVIEW RATING 4/5

I ordered a standard chair online for my soon to be born granddaughter --the chair has not shipped yet. I got an email about free furniture shipping. The shipping cost on the chair was $80. Spoke to my local store who transferred me to the headquarters store. As of November 2014 Pottery Barn will not honor after order coupon codes. They suggested I could reorder using the code and when the... Read more

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  • Apr 14
  • Furniture and Decor
  • Michigan City, Indiana
  • Sectional
  • 43
  • REVIEW RATING 4/5

Long story short, we ordered a 3 piece sectional, one of the pieces was special order had to wait 6-8 weeks. Warehouse never called when it arrived. When it was finally delivered one of the "in stock" pieces was mislabeled. Apparently, I will be waiting another 2 weeks at least. Customer service at pottery barn has been unhelpful blaming the warehouse. The warehouse blames Pottery Barn. ... Read more

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  • Apr 12
  • Furniture and Decor
  • Orlando, Florida
  • Bed Sheets
  • 37
  • REVIEW RATING 4/5

I spent $212 for a set of queen linen sheets. This was a splurge for me, but I figured the linen sheets would last for years. They sent the wrong color and said too bad because they're permanently out of stock. I saw them in the next catalog they mailed. Then 9 months later, the bottom sheet elastic failed - lost elasticity and broke up into pieces. I have never had that happen on any sheets... Read more

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  • Apr 04
  • Furniture and Decor
  • San Antonio, Texas
  • Curtain Panels
  • 32
  • REVIEW RATING 4/5

I ordered 2 porcelain blue curtain panels in 124" length and 2 porcelain blue curtain panels in 108" length. I received ONE PORCELAIN BLUE in 124" length and the other three were some other color. I called customer service and asked them to pick up the wrong ones and send me the correct ones (I actually also wanted to order 2 additional ones in the 124" length, but was told I couldn't add it to... Read more

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