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1.7 Based on 109 reviews
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  • Customers like
    • Product 8
    • Furniture 6
    • Sales associates 5
  • Customers don't like
    • Poor customer service 25
    • Customer service 12
    • Bad quality 9

We installed a Pottery Barn Sussex Sconce in our bathroom above the medicine cabinet in February 2010. About four years later the stainless steel finish was peeling revealing a black/rusty color. I called Pottery Barn and the customer service person said it was wear and tear and beyond warranty. We have many fixtures in our bathroom of stainless steel finish and none of them is peeling. I will never buy anything again from Pottery Barn. The... Read more

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Im very disappointed after buying thousands of dollors worth of products. I purchaed 2 sconce wall lamps for our bedroom night stand area. With a couple of days we were notified that they are on back order..FOR 4-5 months. Ok, no big deal but almost daily I get emails advertising that I should buy the same exact lights before supplies run out, thereby suggesting if I buy quickly I will still get the product. Its on back order for 5 months and... Read more

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I never purchased from Pottery Barn, but loved all the housewarming gifts I received from guests. I Only buy from specific stores and order things online. I have a silver & glass hurricane from Global Views I have had for over 10 years and never changed its color. Never tarnished or even turned dull. It looks as if I purchased it just yesterday. I kept the beautiful hurricane I received as a gift that was from Pottery Barn, and placed it on... Read more

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I purchased an item and paid it off slowly using the 0% interest plan offered. I then purchased a 2nd item and again, used another 0% interest plan. Beware! If you attempt to pay off the 1st plan with a payment, they will divide your payment among both plans! Therefore, if you plan on making one final payment at the final month before the plan expires (and you get charged a year's worth of interest fees), that payment will be split between both... Read more

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Their customer service is one of the most I've ever encountered. We had some major issues with their delivery. They didn't deliver some of the items we ordered and when we called they said they were sorry that the pieced didn't make it on their truck. So we cancelled only those items and said that they would refund us right. They didn't and it took two months of back and forth--we had to send them our bank statements and it was only then... Read more

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I ordered $15K in furniture Dec. 2015. 2 items were delivered defective. 5 months later, & after numerous communications initiated ONLY by me, I am told that the delivery dates have once again been moved out 6-8 weeks. Ha! No assurance that that will happen! Conveniently, I am outside my CR card dispute window & stuck w/ $2K of ***! Every POC I have had is apparently no longer w/ the co. & my correspondence is now in the last few weeks being... Read more

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HI - I purchased a Pottery Barn Seabury Grand Couch - cost upwards of $2,000 - a huge purchase for me. It arrived, and it looked fantastic. I ended up having two problems that I wanted to share with others. 1) I received the couch in November, and after only 2-3 months I noticed significant pilling on the bottom cushions. Top/back cushions? Great. Bottom cushions, where one sits? Unacceptable. Performance fabric? Really? So Pottery Barn... Read more

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I ordered 2 metal pendant lamps with 8 foot rope kits. I received the metal globes and 2.5 foot ropes for my cathedral ceiling. I called to complain and they sent a replacement order immediately and picked up the incorrect order. The replacement they sent was 2 more globes and 44 inch rope kits. I called again to complain. They processed a return and sent out a second replacement. I received 2 more globes and 2 more 44 inch rope kits. I called... Read more

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I am a Canadian customer trying to order my 6th anywhere chair. I have gifted a personalized anywhere chair for all my nieces and nephews and now I need one more. Well after getting online errors asking me to try again later for days I finally called in and they said it was my computer, my browser all my fault. They didn't want to transfer me to a supervisor but I eventually got one I finally found out the issue is with the trademark symbol at... Read more

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Pottery Barn - Overpriced sofa with a defect but not backed by the company
1 of 2

Bought a $2200+ sofa in June, 2014. Got delivered in Aug, 2014. After just one year of usage one of the two back cushion started to sag a lot. The company suggests to puff and flip regularly(not stated in their site), so I tried my best to save this cushion but, it just kept sagging even more. When I called the company in Feb 2016, they say it's been too long since purchase for them to do anything about it. They put the blame on "maybe... Read more

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