1.7
  • Sales associates2 votes
  • Product2 votes
  • Poor customer service12 votes
  • Customer service3 votes
  • Bad quality2 votes
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  • 1 day ago
  • Furniture and Decor
  • Irvine, California
  • Online Order
  • 6
  • REVIEW RATING 3/5

I bought an item online when I got it was defective. I took to the store they had to order at another store, even thought it was the same item they charged me higher price because when I bought I had gotten special price. So, at the store I had to return my defective item and buy again. To make things worse they did not return the money to my credit card, when I got the statement I noticed there... Read more

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  • Feb 20
  • Products
  • Chicago, Illinois
  • Dishware
  • 17
  • REVIEW RATING 3/5

I purchased some dishware at this location some time ago. I've used most of the set on a regular basis with the exception on the coffee cups. Everything has held up great with the exception of those same cups. The were packed and stored in the pantry. When I pulled them out to use the enamel was pealing off the cups. I contacted pottery barn to see if the were willing to address the matter... Read more

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  • Feb 19
  • Furniture and Decor
  • Mattapoisett, Massachusetts
  • Home Office Desk Set
  • 14
  • REVIEW RATING 4/5

Live in Cali. Own 2nd home in Mass. Ordered home office set 11/5 with promised delivery during trip to MA in Feb. So far they have called to cancel deli date 2x and given BS excuses each time (different ones) why the cannot deliver when promised. When you threaten to cancel entire order they put you on hold and you go into VM ***. WORST CUSTOMER SERVICE EVER! Also noticed items on sale for 2 days... Read more

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  • Feb 10
  • Furniture and Decor
  • Cincinnati, Ohio
  • Cotton Sheets
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

Just received a set of PB 400 thread count organic cotton sheets which I ordered online. They are of such poor quality, I don't think I can even use them. The fabric is so thin you see through it, and I mean REALLY see through it. One of the pillow cases has a hole near the hem! Unfortunately, I had them monogrammed. This sheet set retailed at $250, I know they won't last more than a year, if... Read more

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  • Feb 03
  • Furniture and Decor
  • Brentwood, Tennessee
  • Interior Designer
  • 1
  • 1
  • 41
  • REVIEW RATING 3/5

I made an appointment with the Pottery Barn of Cool Springs in Franklin, TN for 10:00 on 2.3.15 for an Interior Designer (Ann) to come and help me with selections for my bedroom (paint color, bedding, lamps, etc.). I took off from work to meet up with Ann. Ann was 10 minutes late so I decided to call as I have to be back at work. They said she was sick and that they had tried to call me. I... Read more

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It is so uncomfortable . I can't even keep it. I wish I could return and get another kind Add comment

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  • Jan 31
  • Furniture and Decor
  • Arlington, Massachusetts
  • Bed Sheets
  • 1
  • 1
  • 40
  • REVIEW RATING 5/5

My husband and I purchased Linen bed sheets from Pottery barn and a year later they were thread bare! For the price, we felt like they should have held up better than they did. Washed on gentle wash and dried on low. Never had bed sheets that wore out this quickly! Filed a claim and had to call customer service 6 times as my call was never returned. Finally was told that after 6 months there was... Read more

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  • Jan 24
  • Furniture and Decor
  • Tysons Corner, Virginia
  • Faux Fur Throw
  • 35
  • REVIEW RATING 4/5

We bought 2 PB Ombre Faux Fur Throws- they were soft and nice. We washed them according to the label and came out shriveled up and dry. We had bought them out of state and so called customer service. Customer service told us they couldn't help us- even though we gave them the receipt number ?! Then told us to go to a local PB store. We did and they told us we must return to the original PB store... Read more

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  • Jan 24
  • Furniture and Decor
  • Palm Beach Gardens, Florida
  • Couch
  • 50
  • REVIEW RATING 4/5

Despite repetitive phone calls with long holds and hangups, we could never get an accurate time for our couch delivery. They promise and no-show, and change times without alerts. Horrible service. No one can give you a straight answer about delivery times or dates for a fairly expensive item. Why would you pay a premium price for something and get the worst service possible? There is no way to... Read more

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  • Jan 10
  • Furniture and Decor
  • Sconce
  • 24
  • REVIEW RATING 3/5

I've ordered plug in wall sconces from Pottery Barn before and was disappointed by their inadequate instructions and somewhat shoddy quality of the sconces themselves. I didn't learn my lesson though and went back and ordered another light fixture from them. Once again, terrible installation instructions. This time I called and asked if they could walk me through how to adjust the length of the... Read more

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