Pottery Barn Complaints and Reviews

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Pottery Barn
Main address: 2390 Market Street 94114 San Francisco CA
1.888.779.5176, Outside the United States:1, ,
  • 208+3 mobile complaints
  • $240K claimed losses
  • $1.2K average
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  • Oct 12, 2013
  • Furniture and Decor
  • San Diego, California
  • Furniture
  • 227

I ordered 2 large rugs and a sectional in July 2013, half of the sectional got delivered late, who knows what happened to the other half? 6 weeks later the other half arrived with a color variation. Onto rugs, delivery date 7/17/2013, current date 10/13/2013, one of the rugs arrived, the other one got lost, still no sign of lost rug (we talking 9x 12 rug) !!! I work for a property developer,... Read more

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  • 1 day ago
  • Furniture and Decor
  • Colorado Springs, Colorado
  • Discount Coupon
  • 5

I was offered a code for 10% of online if I signed up for emails. I did it because there is a product that my daughter would love for Christmas, and Pottery Barn is not cheap!! However, the code that they sent would not work. I contacted customer service and I was told that they could not issue another code, and I basically wasted my time with William. I thought that they must be able to... Read more

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  • Nov 22
  • Furniture and Decor
  • Aliso Viejo, California
  • Chair
  • 13

A year ago last September I purchased a table and four Seagrass chairs from Pottery Barn. The chairs were $199 each plus tax, so I spent nearly $1000 on four chairs. This past September, exactly one year after purchase, the springs popped out of one chair. My husband and I are retired and of average size so the chairs were not mishandled. Pottery Barn agreed to replace the chair. This past... Read more

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  • Nov 20
  • Furniture and Decor
  • Appleton, Wisconsin
  • Living Room Design
  • 15

Went to Pottery Barn in Appleton, Wi to get help designing my living room and home office, over several weeks was ignored, told I was indecisive and when I bought in product that I purchased from their catalog was told I was *** for trying to change their design. I bought a expensive desk Ava Metal and the glass top was all scratched up and then got the run a round when asking for a replacement... Read more

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  • Nov 09
  • Supermarkets and Malls
  • Return Policy
  • 41

I made a purchase, online, of 6 items and returned 1. I used my Pottery Barn (PB) credit card to make the purchase and according to PB I had a $50 merchant credit. I received 5 of the 6 items within a week of purchase but the 6th item I had to wait 6 weeks. Not only was the 6th item delayed in deliver (which they don't tell you it isn't stock until after you place the order) but it was... Read more

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  • Nov 06
  • Furniture and Decor
  • New York, New York
  • Sofa
  • 1
  • 1
  • 32

I paid $324.93 to have a sofa, chair & wooden trunk delivered. That is a ridiculous amount of money. I agreed to $190 of the fee, but the additional surcharge of $134.93 I was charged took me by surprise. I will never order from PB again because i feel the surcharge cost was above reasonable. Plus, i was not told about the extra 'surcharge'. In addition, no booklet on care of fabric or... Read more

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  • Nov 05
  • Furniture and Decor
  • Dubai, Dubai
  • Duvet Cover Set
  • 67

I am so disappointed with pottery ban's duvet cover sets I purchased recently. After one dry cleaning, the color changed from sandalwood to green. Purchased a second duvet thinking perhaps it was the dry cleaners fault. The same thing happened again after using a different dry cleaner. The staff and customer service department at Pottery ban, Dubai mall were not willing to assist me in... Read more

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  • Oct 26
  • Household Services
  • Bathroom Ceiling Light Rust
  • 19

I purchased a Mercer Flushmount ceiling light in 2012 to match the rest of the Mercer bathroom pieces in my remodel project. The product description claims the mount is "thickly plated" and it's clearly intended for bathroom use. Two years later, the mount is badly rusted despite being right next to the ceiling exhaust fan. The glass shade broke at the center screw hole and is now useless: this... Read more

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  • Oct 11
  • Furniture and Decor
  • Upper Darby, Pennsylvania
  • Furniture Shipping Fee
  • 101

Our order was placed in June 2014 (~$500 in shipping/delivery charges). They told me it was due to be delivered in July - then they delayed to August - then September - it's now October and finally the item arrived at the local shipper agent. But the shipper only delivers to our area every 2 weeks on a Wednesday - so of course they can't deliver when we are available on site (this is our... Read more

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  • Oct 07
  • Furniture and Decor
  • Madison, Wisconsin
  • Leather Sleeper Sofa
  • 85

Ordered a leather sleeper sofa on July 20, 2014. Said it would be 8-10 weeks for delivery - DO NOT BELIEVE THEM. I called numerous times to check the status of my $3500 order and each time they gave me a different answer...from it's left the manufacturer; the delivery company will be calling soon; it hasn't been maufactured yet; it will be about 30 days and we'll refund the $250 delivery... Read more

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  • Oct 06
  • Furniture and Decor
  • Incomplete Furniture Delivery
  • 43

Order #042008382672 was not delivered completely but they had no trouble taking our money. All we want is the foot board finials and they now claim they won't or can't send them even though they have them on the Full size bed on thier website. After three months waiting for a complete delivery of our on-line order, we are then told by Delivery they can't help us get the rest of our order. They... Read more

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