Pottery Barn Complaints and Reviews

Had an experience with Pottery Barn?   Submit review ›
Pottery Barn
Main address: 2390 Market Street 94114 San Francisco CA
1.888.779.5176, Outside the United States:1, ,
  • 192+3 mobile complaints
  • $240K claimed losses
  • $1.2K average
  • Show More
Had an experience with Pottery Barn?
Submit review › Submit review ›

     

  • 1 day ago
  • Furniture and Decor
  • Online Order Delivery
  • 1
  • 1
  • 14

Ordered some components of their Daily System organizational tools in July 2014. It's now mid September and PB can't or won't provide a reliable date on when it will be on my doorstep. When I talk to customer service representative, it's the same story every time. "I don't know...let me find out for you....I'm sorry I can't get any more information." Got online and read the discussions... Read more

Was this review helpful? 1 0

     

  • Sep 16
  • Furniture and Decor
  • Toronto, Ontario
  • Customer Service Quality
  • 21

I was misguided on policy by a manager at a Canadian Pottery Barn ,and didn't want to give the representative too much grief given the manger vetoed my request.So,called customer service to check on this "policy" the manager gave via the representative. Contrary to a few complaints for long phone wait times,I actually breezed through to a live person. Surprise,the manager's "policy" is apparently... Read more

Was this review helpful? 0 0

     

  • Sep 16
  • Furniture and Decor
  • Furniture Delivery
  • 13

The absolutely ridiculous time it takes to get a furniture delivery is bad enough, but after receiving an email saying my items had been shipped and I'd be contacted for delivery, I decided to call after a over a week of not hearing anything. I was transferred 3 times and in all was on hold/on the line for 53 minutes!!!! The one rep I voiced my complaint to was "sorry, but it's the process we... Read more

Was this review helpful? 0 0

     

  • Sep 16
  • Furniture and Decor
  • Online Order Cancellation
  • 12

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after months of waiting and emails from them extending expected dates of supply, each were cancelled by Pottery Barn without any prior notice. The strange thing is that they are still advertising the items I had on order with expected dates of supply. I have enjoyed shopping in their... Read more

Was this review helpful? 0 0

     

  • Sep 14
  • Furniture and Decor
  • Buchanan Couch Delivery
  • 33

On July 17, I went to their store in Highland Park, IL and purchased among many other items, the Buchanan couch. At the store, I was told that my original fabric choice, the oatmeal textured twill, was on backorder. Therefore, I purchased the couch with a soft metal gray twill after being explicitly told by the saleswoman that the gray was not in backorder and had an estimated delivery date for... Read more

Was this review helpful? 0 0

     

  • Sep 12
  • Furniture and Decor
  • Sofa Cushions
  • 27

I purchased the PB Comfort sofa in performance tweed color slate (dark gray--almost $1600 with a ridiculous 15% discount that didn't even help when they charge shipping plus a delivery fee. After 3 months the seat cushions are pilling. Bottom sections look worn out with stringy pills. Unbelievable. I love the sofa. The color/tweed is perfect for the design of my living room. The sofa is... Read more

Was this review helpful? 0 0

     

  • Sep 11
  • Furniture and Decor
  • Dallas, Texas
  • Defective Ottoman
  • 13

Our ottoman arrived with blemish/stains on the center of the top that weren't on the demo in the store.. absolutely not acceptable! Obviously a returned, USED piece, not NEW. Took 3 tries to get through customer service. Customer representative on the phone was dissinterested at BEST and rude at worst, and said they had to confirm with the local store before any return or service could be done,... Read more

Was this review helpful? 0 0

     

  • Sep 11
  • Furniture and Decor
  • New York City, New York
  • Charge Reimburse
  • 21

First, I am a newer customer to shopping at pottery barn. I'm pregnant with my first and decided to splurge a little. Everything... I mean everything was pushed to being backordered after I made my registry which prompted me to purchase it in fear that I wouldn't receive it in time. It took months to receive the final items. I placed 4 orders and everything came in separate. They also... Read more

Was this review helpful? 0 0

     

  • Sep 09
  • Furniture and Decor
  • Tulsa, Oklahoma
  • Recliner
  • 17

We ordered a recliner in July and we're told it would be delivered on September 8. That date came and went. I called, and was informed that this is the date for a phone call. That phone call was never placed. So, I waited and still no call. So I called, horrible customer service. Disconnected 3 times and have never gotten an answer to when my chair will be delivered. We will NEVER shop with PB... Read more

Was this review helpful? 0 0

TWICE ordered furniture and haven't gotten it or been told sorry unavailable after ordering. Add comment

 
×
You are reading about Pottery Barn.
Filing a new complaint about
×