1.8
  • Product3 votes
  • Sales associates2 votes
  • Furniture1 votes
  • Poor customer service14 votes
  • Bad quality3 votes
  • Customer service3 votes
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  • Mar 25
  • Furniture and Decor
  • Tuxedo Park, New York
  • Rug
  • 5
  • REVIEW RATING 4/5

I bought a rug in your store in Hackensack N.J for $345.71 on the 12/31/2014 , since I have that rug I had to vacuum it and brush it every day , it has been a nightmare, there is a kind a fuzzy material which go everywhere and in every room of the house, and all over my clothes, I expected better, much better from Pottery Barn . I ask you to take the rug back with a refund or credit. I thank you... Read more

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  • Mar 19
  • Furniture and Decor
  • Knoxville, Tennessee
  • Slipcover
  • 13
  • REVIEW RATING 4/5

I ordered the Charleston Grand slipcover to replace the one I had,it did not fit, customer service said the dimensions of the sofa had changed since I purchased my sofa...I have been dealing with rude,suspicious ,nasty customer service representatives for 6 + months now...I have measured ,taken pictures, carried the cushions through the mall,to the actual store, and been treated like a... Read more

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  • Mar 17
  • Furniture and Decor
  • Portland, Oregon
  • Loft Bed
  • 1
  • 1
  • 18
  • REVIEW RATING 5/5

I have never heard of a B/O being placed on B/O! My order went out on 01/21/15 and it was a backorder item upon ordering.  I was to receive an e-mail by 3/15/15 for an delivery date and today is the 17th, so I decided to look up my order status and the est. delivery date had been changed without notification to Jul 27 - Aug 10! I did NOT receive a phone call, a letter or an e-mail regarding... Read more

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  • Mar 11
  • Furniture and Decor
  • Dayton, Ohio
  • Daybed
  • 28
  • REVIEW RATING 4/5

Bought a beautiful daybed for my daughter - currently age 9 (3/10/15) 7/21/12 the front brace is getting stress cracks. I took photos and called requesting an email to submit them my hope being they would replace this cross bar. The customer service person ( ok that is so ironic) was so nasty and unprofessional she said it was 3 years old - nope its 2 1/2 but it's a piece of furniture I think... Read more

Was this review helpful? 0 0

Ordered the puppy easter basket for my son. It looked so cute in the catalog but when it came it was poorly made. You can get better quality from other store. Not only that, the way they put the monogram was from the inside. They should have monogram outside. Add comment

  • Feb 24
  • Furniture and Decor
  • Irvine, California
  • Online Order
  • 48
  • REVIEW RATING 3/5

I bought an item online when I got it was defective. I took to the store they had to order at another store, even thought it was the same item they charged me higher price because when I bought I had gotten special price. So, at the store I had to return my defective item and buy again. To make things worse they did not return the money to my credit card, when I got the statement I noticed there... Read more

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  • Feb 20
  • Products
  • Chicago, Illinois
  • Dishware
  • 38
  • REVIEW RATING 4/5

I purchased some dishware at this location some time ago. I've used most of the set on a regular basis with the exception on the coffee cups. Everything has held up great with the exception of those same cups. The were packed and stored in the pantry. When I pulled them out to use the enamel was pealing off the cups. I contacted pottery barn to see if the were willing to address the matter... Read more

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  • Feb 19
  • Furniture and Decor
  • Mattapoisett, Massachusetts
  • Home Office Desk Set
  • 35
  • REVIEW RATING 4/5

Live in Cali. Own 2nd home in Mass. Ordered home office set 11/5 with promised delivery during trip to MA in Feb. So far they have called to cancel deli date 2x and given BS excuses each time (different ones) why the cannot deliver when promised. When you threaten to cancel entire order they put you on hold and you go into VM ***. WORST CUSTOMER SERVICE EVER! Also noticed items on sale for 2 days... Read more

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  • Feb 10
  • Furniture and Decor
  • Cincinnati, Ohio
  • Cotton Sheets
  • 1
  • 1
  • 48
  • REVIEW RATING 3/5

Just received a set of PB 400 thread count organic cotton sheets which I ordered online. They are of such poor quality, I don't think I can even use them. The fabric is so thin you see through it, and I mean REALLY see through it. One of the pillow cases has a hole near the hem! Unfortunately, I had them monogrammed. This sheet set retailed at $250, I know they won't last more than a year, if... Read more

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  • Feb 03
  • Furniture and Decor
  • Brentwood, Tennessee
  • Interior Designer
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

I made an appointment with the Pottery Barn of Cool Springs in Franklin, TN for 10:00 on 2.3.15 for an Interior Designer (Ann) to come and help me with selections for my bedroom (paint color, bedding, lamps, etc.). I took off from work to meet up with Ann. Ann was 10 minutes late so I decided to call as I have to be back at work. They said she was sick and that they had tried to call me. I... Read more

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