CommentAlso, I just finished my daughter's room and attempted to go to Pottery Barn kids, because she wanted a specific quilt. I live quite far away, and checked for the closest store listed on their website. We drove an hour to get to the store only to find it closed down, permanently. The windows were papered and the outline of the letters in dusk above the door. There was no mention on the site that the store was closing or closed. I called to ask about it, and the customer service rep didn't even know it was closed, as it was still listed on her end as open. She told me that next time I should call to ensure the store would be open. First of all, that should not be a customer's responsibility. They should get it right on the website. Secondly, how does that help, if even she didn't know it was closed. I wasted half a tank of gas and am now very irritated at having to break a promise to my daughter.
Pottery Barn may have finally lost my business.
 Comments (3) |  |
| 1. Written by , on 06-04-2010 19:52 Fat bastards on the couch! And your table is not veneer *** off. Limited knowledge shows why you complain |
| 2. Written by Pottery Barn = Low quality che, on 19-02-2010 14:45 I purchased a sofa from Pottery Barn a little over two years ago. I was told in the store by the sales associates--over numerous trips to the store to see the sofa and consider the purchase--of the solid construction and high quality of the product. I bought the slip-covered sofa, which after tax, shipping and shipping surcharge cost me over $2,300 bucks. Flash forward two years later. The cushions are flat and worn in the center, the slipcover is coming apart at the seems, and the right arm is loose from the frame. I have taken immaculate care of this piece of furniture as well--I've only had the slipcovers laundered once (and it was done by a professional) No one has sat on the arms, and the sofa has stayed in the same room, same location for two years. Only myself and my wife sit on it. A sofa should last longer than two years. We learned our lesson that Pottery Barn furniture is very low quality. $2,300 bucks was overpriced to begin with but we assumed we were paying for quality and great customer service from a company that stands by its product. I have called PB customer service and they are not willing to replace the sofa since it is past the 60 day return policy. Instead of standing by their product, they tried to sell me another set of cheaply made, low quality, seat and back cushions as a replacement for the original that wore out after about 18 months of light use. Pottery Barn has lost my business for good, and I am not surprised to see they are beginning to close stores. |
| 3. Written by Aimee, on 09-02-2010 15:58 I agree. We bought a table from pottery barn that we told was solid wood by the sales girl. When we went to fix our first scratch a few months after purchase we found out the table was veneer. When we called the store where we purchased the table we were told it was our fault for not knowing a 2000 dollar table couldn't possibly be solid (seems pretty pricy for veneer). Totally unhelpful didn't do anything they said they would and didn't take the table back. Never EVER shopping there again. |
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