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I was waiting behind one customer, who was being helped at the register. Another cashier walked up and asked me if I had any questions, I said "I'm ready to check out". She proceeded to ignore me and talk to the other customer regarding an item she could not find. Then...
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4.1
I liked
  • Products are good quality and nice design
I didn't like
  • Sales person
  • Sales associate
#1133774
So frustrated and disappointed with the bad customer service I have received from the quality control department at Pottery Barn. I spent over $10,000 on furniture at Potter Barn this summer and the couch I received is defective. It looks beautiful but the seat...
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I liked
  • How the sofa looks
I didn't like
  • How stiff the seats cushions were
  • Product quality
#1131958
My Wife and I ordered a $5000 leather sectional on labor day, we were told that it would be delivered between the 9th and the 23rd of November. We were totally ok with that we knew ahead of time to expect that time frame the woman at the store told us they estimate...
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Pottery Barn Customer Care Review

Pottery Barn
#1031994
2.5
Details
I was at the naperville store with my kid to make a purchase but the ladies at the check out counter appeared rude and inaccessible. I was the only person waiting and there were three employees at the counter but no one cared to help me out. They seemed to be deliberately rude and discriminating. Never stepping into this store ever again but guess it wouldn't matter to the employees anyways.
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Pottery Barn Customer Care Review

Pottery Barn
#993138
1.0
Details
I am disgusted and appalled by the practices of this company. Unfair business practices by Pottery Barn are unacceptable and should not be tolerated by consumers. I was charged double my payment because of a "technology" error as they could not locate my bank account that had sufficient funds to pay my bill. They would not waive the fee which is absurd. Poor practice!
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Customer service
Exchange, Refund and Cancellation Policy
Staff

Short Review on November 30, 2016

Pottery Barn
#964525
1.4
Details
I recently returned something to the pb in Naperville Il. The staff is extremely rude!! Will never purchase from them again.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Gift Card Review

Pottery Barn
#964081
I found an pottery barn GC while I was packing my home for a move. Tried to use the card & PB never activated it! Customer service is giving me the run around! They drop my calls! Terrible customer service- I will never shop there again!
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I am writing this note to make you aware of a unfortunate event that occurred today related to your company's failure to deliver my daughter's bed. We purchased this bed from your store in the Woodlands mall in Woodlands Texas in Sept, and the delivery just came in...
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#1129426
This is by far the worst buying experience I've ever had. First, PB states they don't bill your credit card until it ships! That's lie number 1. The fact of the matter is, they consider something shipped once it leaves a warehouse and goes to another warehouse, while...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I apologize for all the trouble you have had with your order. I just sent you a private message with my contact information. I look forward to hearing from you soon. Thanks, B...

1.0
I didn't like
  • Billing policy and the lies from customer service
#1129377
On 10/5/2017 I ordered what I thought was a deal on a couch for approximately $1500 as it was emailed to me in a marketing email. After the order, I looked at other couches at PB and they were closer to $5,000 so I took a closer look at my order and realized that it...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Good Evening. My name is Allison, and I am a Social Media Team Lead for Pottery Barn. I've sent you a private message containing my contact information so I can assist you w...

1.8
#1127683
We are Restoration Hardware shoppers usually but my daughter just fell in love with the loft bed and desk bedroom set so I decided to buy her new bedroom set at Pottery Barn Teen. I received a call on 10/30 saying that they wanted to schedule the delivery. She asked me...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

My apologies for recent experience, aliciaplt! A private message has been sent so I can further assist you. Look forward to hearing from you soon!-Jamie, Pottery Barn Social M...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

My sincerest apologies for your recent experience, aliciaplt! A private message has been sent to you so I can further assist you. Thanks!-Jamie, Pottery Barn Social Media Team

1.0
#1126148
I purchased the Chatham set and after the first season it was worn by the end of the second the dinning room table was so scratched and dry. I too paid a lot of money. Chairs were not in great condition and back of sectional also in bad shape. I hired someone to come...
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#1122486
I just left the Pottery Barn store in Christian Mall in Delaware. I finally went to the store after making phone calls for the last 2 weeks since my sofa was delivered. When sofa came there was a tear in the slipcover. Delivery person took photos and called a number...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Please accept my apologies for your recent experience in regards to your sofa purchase. We would be happy to look into your concern for you. Please send your order details t...

1.0
#1119145

Contact Pottery Barn

Mailing Address:
Pottery Barn?
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
Phone:
(888) 779-5176
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Pottery Barn Products and Services

All Pottery Barn Products
I ordered a sleeper couch, two chairs, rugs, and other items for a new move. When we placed the order they said it would be 4-6 weeks, which was shocking. We've been told by customer service every other week since they missed the first 6 weeks, the delivery would...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello, I am so sorry for your disappointing experience with your latest order. You may check your private message for my contact information and if you still need assistance...

1.0
#1112619