Pottery Barn couches are garbage!
Three months into the Pottery Barn Pearce sofa slipcovered in "performance tweed" and $3800 later it looks like a $10 sweater that you have to shave all the time cause it only cost $10. Was told to shave it once by a store worker then by customer service. Blasted them...Read more
Purchased furniture at the PB Teen store last month. Desk and hutch finally came but it needs to be assembled - which I am physically unable to do. I'm clearly disabled and the sales girl should have made me aware that assembly was required. After calling customer...Read more
Pottery barn took my card away from me because I didnt use it, what a shame, not only that take your card they recheck credit score which have me another point, done with pottery barnRead more
Pottery Barn Customer Care Review
I was at the naperville store with my kid to make a purchase but the ladies at the check out counter appeared rude and inaccessible. I was the only person waiting and there were three employees at the counter but no one cared to help me out. They seemed to be deliberately rude and discriminating. Never stepping into this store ever again but guess it wouldn't matter to the employees anyways.
Pottery Barn Customer Care Review
I am disgusted and appalled by the practices of this company. Unfair business practices by Pottery Barn are unacceptable and should not be tolerated by consumers. I was charged double my payment because of a "technology" error as they could not locate my bank account that had sufficient funds to pay my bill. They would not waive the fee which is absurd. Poor practice!
Short Review on November 30, 2016
I recently returned something to the pb in Naperville Il. The staff is extremely rude!! Will never purchase from them again.
Gift Card Review
I found an pottery barn GC while I was packing my home for a move. Tried to use the card & PB never activated it! Customer service is giving me the run around! They drop my calls! Terrible customer service- I will never shop there again!
I bought the same table in June 2016. When I removed my table from storage in June 2017, there was cracking around several seams. Now it is August 2017 and the entire table is cracking. It looks like it is 15 years old and was abused. I have not yet contacted Pottery...Read more
I ordered two pendants with a 20% off coupon and free shipping. At the time of the order the items were available. I then received notification they were back ordered. They arrived two month later and the charge was for the full retail price, plus shipping. I called...Read more
Also purchased the Chatham dining table with extension and six armchairs, along with the cover sold by PB (plus cushions and umbrella). They lasted one summer season-from May-August. They are covered with the PB cover and under a covered patio when not in use. After...Read more
A couple of years ago I purchased a leather chair for my husbands desk.Within a year of purchasing the chair, the seat began to sag. I believe furniture should last longer than a year as I have pieces that are at least 50 years old and were purchased by my mother used....Read more
I received a catalog several weeks ago; it had a 20 percent off purchase coupon inside. I looked through the catalog, removed the coupon, and then discarded the catalog. Several weeks later, I spent about 40 minutes online in an attempt to purchase 2 items, only to...Read more
We went to the Briarwood mall in Ann Arbor Michigan, We were treated very poorly. My daughter had bought a conforter and shams and it was only washes twice and it had something sharp sticking out of it and it was like melted in diffent spots.It was made in India lord...Read more
I didn't like
- Customer service
I recently ordered the Dawson King Size Canopy Bed from Pottery Barn, for a price of $1,539. I haven't even received my order yet and today I see this bed is on sale for $1,099. I feel that since I haven't even received this bed yet they should refund me the $440....Read more
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