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Pottery Barn couches are garbage!
Pottery Barn couches are garbage!
Three months into the Pottery Barn Pearce sofa slipcovered in "performance tweed" and $3800 later it looks like a $10 sweater that you have to shave all the time cause it only cost $10. Was told to shave it once by a store worker then by customer service. Blasted them...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Please accept my apologies for the delay of your replacement sofa. I would be more than happy to look into this and provide some more information. A private message has been s...

1.9
#1100458
Purchased furniture at the PB Teen store last month. Desk and hutch finally came but it needs to be assembled - which I am physically unable to do. I'm clearly disabled and the sales girl should have made me aware that assembly was required. After calling customer...
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PotteryBarnKidsSocialTeam
PotteryBarnKidsSocialTeam

We are sorry to hear about your disappointing experience. Please contact us at support@pbteen.com for assistance with your order concerns. We look forward to hearing from you...

Pottery barn took my card away from me because I didnt use it, what a shame, not only that take your card they recheck credit score which have me another point, done with pottery barn
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MarkandGrahamCares
MarkandGrahamCares

Hi, Thank you for reaching out with your inquiry. If I may first explain that as a retail company, we do not issue the Pottery Barn Credit Card, but have a partnership with Co...

1.0
#1096985

Pottery Barn Customer Care Review

Pottery Barn
#1031994
2.5
Details
I was at the naperville store with my kid to make a purchase but the ladies at the check out counter appeared rude and inaccessible. I was the only person waiting and there were three employees at the counter but no one cared to help me out. They seemed to be deliberately rude and discriminating. Never stepping into this store ever again but guess it wouldn't matter to the employees anyways.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Reliability
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Value for money
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Pottery Barn Customer Care Review

Pottery Barn
#993138
1.0
Details
I am disgusted and appalled by the practices of this company. Unfair business practices by Pottery Barn are unacceptable and should not be tolerated by consumers. I was charged double my payment because of a "technology" error as they could not locate my bank account that had sufficient funds to pay my bill. They would not waive the fee which is absurd. Poor practice!
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Customer service
Exchange, Refund and Cancellation Policy
Staff

Short Review on November 30, 2016

Pottery Barn
#964525
1.4
Details
I recently returned something to the pb in Naperville Il. The staff is extremely rude!! Will never purchase from them again.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Gift Card Review

Pottery Barn
#964081
I found an pottery barn GC while I was packing my home for a move. Tried to use the card & PB never activated it! Customer service is giving me the run around! They drop my calls! Terrible customer service- I will never shop there again!
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Caveat  Emptor if you buy the pottery barn  Hampstead Table
I bought the same table in June 2016. When I removed my table from storage in June 2017, there was cracking around several seams. Now it is August 2017 and the entire table is cracking. It looks like it is 15 years old and was abused. I have not yet contacted Pottery...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We would be happy to look into your concerns regarding your table and the quality issues you are having. Please check your Private Messages for our direct contact information...

#1093826
I ordered two pendants with a 20% off coupon and free shipping. At the time of the order the items were available. I then received notification they were back ordered. They arrived two month later and the charge was for the full retail price, plus shipping. I called...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,We are very sorry that you did not receive the 20% discount and free shipping once the order for the pendants invoiced. A member of our elevated support team will be re...

#1092106
Also purchased the Chatham dining table with extension and six armchairs, along with the cover sold by PB (plus cushions and umbrella). They lasted one summer season-from May-August. They are covered with the PB cover and under a covered patio when not in use. After...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,We're so sorry to hear this has happened to your Chatham dining set, we'd like to help you with this. Please send us your order details and contact information and our e...

#1077952
A couple of years ago I purchased a leather chair for my husbands desk.Within a year of purchasing the chair, the seat began to sag. I believe furniture should last longer than a year as I have pieces that are at least 50 years old and were purchased by my mother used....
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Katie Coleman from the Pottery Barn Social Media Team and I am very sorry to learn of the experience you have had with your leather chair and Adjustable Pharm...

#1071827
I received a catalog several weeks ago; it had a 20 percent off purchase coupon inside. I looked through the catalog, removed the coupon, and then discarded the catalog. Several weeks later, I spent about 40 minutes online in an attempt to purchase 2 items, only to...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam

Hello,Thank you for reaching out to us. I'm sorry to hear that we failed to address your issues with a promotion code when you called us.I'd very much like to discuss this wi...

#1068917
We went to the Briarwood mall in Ann Arbor Michigan, We were treated very poorly. My daughter had bought a conforter and shams and it was only washes twice and it had something sharp sticking out of it and it was like melted in diffent spots.It was made in India lord...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Susan Davies from the Pottery Barn Social Media Team and I am reaching out to you today regarding your recent experience at your local store. I would like to ...

I didn't like
  • Customer service
#1063753
I recently ordered the Dawson King Size Canopy Bed from Pottery Barn, for a price of $1,539. I haven't even received my order yet and today I see this bed is on sale for $1,099. I feel that since I haven't even received this bed yet they should refund me the $440....
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Anonymous
Anonymous

Since I posted this complaint Pottery Barn has e-mailed me a response. They said that prices charged have to stay what they were at the time of order, so they cannot adjust t...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Susan Davies from the Pottery Barn Social Media Team and I am reaching out to you today regarding your recent experience when you contacted Customer Service. ...

5.0
#1063679