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Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
I bought a $5000 Cameron Roll Arm sectional with grade D slipcovers. After barely sitting on them for 6 months the fabric pilled terribly. Pottery Barn replaced them with worse slip covers only this time they took almost 9 months to get a resolution. The fabric is...
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2.9
#1146330
I received my Pb comfort sofa early (8 weeks) which was ok but when I in wrapped it and put the slipcover on my heart sank. Then I sat on it.. Terrible stiff cushions. There are more than a few things wrong. Here's the list: Seat cushions incredibly UN -comfort Back...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm so sorry to hear you're unhappy with your PB comfort sofa. I've sent you a private message with my contact information so I can help. Thank you-Sharla-Pottery Barn Social ...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I'm very sorry to hear you're unhappy with the quality of your sofa, this is certainly not how we want our customers to feel. I'd like to reach out to you to address thi...

1.5
#1142153
You simply cannot rely on this company to provide good service and quality products any longer. Their poor customer service is only surpassed by their even poorer product delivery/ordering system. I would have never believed one bad review until I had a ridiculously...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm very sorry you did not receive your order after waiting for three months and would like to research this further for you. Please send your order information to our Social...

#1140415

Pottery Barn Customer Care Review

Pottery Barn
#1031994
2.5
Details
I was at the naperville store with my kid to make a purchase but the ladies at the check out counter appeared rude and inaccessible. I was the only person waiting and there were three employees at the counter but no one cared to help me out. They seemed to be deliberately rude and discriminating. Never stepping into this store ever again but guess it wouldn't matter to the employees anyways.
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Pottery Barn Customer Care Review

Pottery Barn
#993138
1.0
Details
I am disgusted and appalled by the practices of this company. Unfair business practices by Pottery Barn are unacceptable and should not be tolerated by consumers. I was charged double my payment because of a "technology" error as they could not locate my bank account that had sufficient funds to pay my bill. They would not waive the fee which is absurd. Poor practice!
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Customer service
Exchange, Refund and Cancellation Policy
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Pottery Barn - Chair Review
Pottery Barn - Chair Review
1/2

Pottery Barn - Chair Review

Pottery Barn
#978131
1.0
Details
Please tell me why I'm getting a store credit for a fraudulent sale at Pottery Barn. See pictures. Item for sale was chair and slip cover. Well I received the order and it's just the slipcovers. Called PB they said the chair is not included. I asked if I could return the slipcovers since I have no chairs to put them on and I was told that my bank would be refunded.
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Short Review on November 30, 2016

Pottery Barn
#964525
1.4
Details
I recently returned something to the pb in Naperville Il. The staff is extremely rude!! Will never purchase from them again.
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Customer service
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Exchange, Refund and Cancellation Policy
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Value for money
Warranty
Website
I purchased a desk for my daughter from PB Teen. She was so excited to receive it. The delivery took a week longer than expected, which was inconvenient but not terrible. The delivery company gave us a window we told them we could not accommodate. But we wanted the...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm so sorry the desk was delivered to you in this condition and certainly understand your disappointment. A private message has been sent to you for your order information f...

1.4
I liked
  • Style of the furniture they sell
#1139150
This past summer we ordered a number of items from PB, we spent over $15k. Almost every item we ordered came in last or even worse NOT AT ALL. We Still waiting for a peice of our sectional that is about two months over due. We call and know one seems to know what’s...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

My name is Katie from the Pottery Barn Social Media Team and I am so very sorry you have not received your sectional by now. A private message has been sent to you for more i...

I was waiting behind one customer, who was being helped at the register. Another cashier walked up and asked me if I had any questions, I said "I'm ready to check out". She proceeded to ignore me and talk to the other customer regarding an item she could not find. Then...
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4.1
I liked
  • Products are good quality and nice design
I didn't like
  • Sales associate
  • Sales person
#1133774
So frustrated and disappointed with the bad customer service I have received from the quality control department at Pottery Barn. I spent over $10,000 on furniture at Potter Barn this summer and the couch I received is defective. It looks beautiful but the seat...
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I liked
  • How the sofa looks
I didn't like
  • How stiff the seats cushions were
  • Product quality
#1131958
My Wife and I ordered a $5000 leather sectional on labor day, we were told that it would be delivered between the 9th and the 23rd of November. We were totally ok with that we knew ahead of time to expect that time frame the woman at the store told us they estimate...
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I am writing this note to make you aware of a unfortunate event that occurred today related to your company's failure to deliver my daughter's bed. We purchased this bed from your store in the Woodlands mall in Woodlands Texas in Sept, and the delivery just came in...
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#1129426
This is by far the worst buying experience I've ever had. First, PB states they don't bill your credit card until it ships! That's lie number 1. The fact of the matter is, they consider something shipped once it leaves a warehouse and goes to another warehouse, while...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I apologize for all the trouble you have had with your order. I just sent you a private message with my contact information. I look forward to hearing from you soon. Thanks, B...

1.0
I didn't like
  • Billing policy and the lies from customer service
#1129377