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I have NEVER been more disappointed in a reputable retailer in my life. Buyer Beware - Pottery Barn really let me down. I purchased very expensive furniture from there and was missing bolts. It took 2 months to get them and they were the wrong size. I had to go buy my...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We are sorry for your frustrating experience. We would like the opportunity to assist you. Our Elevated Support Team has reached out via private message. Please contact us ...

Very happy with all my indoor Pottery Barn furniture purchases over the years. Could not be more disappointed with the large investment I made in one of their outdoor collections. Bought in June of 2016. Put away for the winter and today took it back out to find...
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Screwedme1nce
Screwedme1nce

I have to say I was quite shocked to hear from Pottery Barn. They have reached out to me and are in the process of resolving the issue with my outdoor furniture:). I will fol...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We are sorry to hear of your disappointment and will be contacting you directly regarding your outdoor furniture. Sincerely, Pottery Barn Social Media Team

This is a wonderful shop with a lot of exclusive and interesting things but customer service is just horrible! It is hard to reach by phone and if you would like to make purchase from another country you are just ignored all the time! They say the will check the stock...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We are sorry to hear of your disappointment and will be contacting you directly regarding your recent international order.Sincerely,Pottery Barn Social Media Team

1.0
#1039330

Pottery Barn Customer Care Review

Pottery Barn
#1031994
2.5
I was at the naperville store with my kid to make a purchase but the ladies at the check out counter appeared rude and inaccessible. I was the only person waiting and there were three employees at the counter but no one cared to help me out. They seemed to be deliberately rude and discriminating. Never stepping into this store ever again but guess it wouldn't matter to the employees anyways.
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Pottery Barn Customer Care Review

Pottery Barn
#993138
1.0
I am disgusted and appalled by the practices of this company. Unfair business practices by Pottery Barn are unacceptable and should not be tolerated by consumers. I was charged double my payment because of a "technology" error as they could not locate my bank account that had sufficient funds to pay my bill. They would not waive the fee which is absurd. Poor practice!
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Short Review for November 30, 2016

Pottery Barn
#964525
1.4
I recently returned something to the pb in Naperville Il. The staff is extremely rude!! Will never purchase from them again.
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Gift Card Review

Pottery Barn
#964081
I found an pottery barn GC while I was packing my home for a move. Tried to use the card & PB never activated it! Customer service is giving me the run around! They drop my calls! Terrible customer service- I will never shop there again!
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Pottery Barn - Delivery Service Review
Pottery Barn - Delivery Service Review
Pottery Barn - Delivery Service Review
I purchased AND PAID for a 1000.00 tv stand that was scheduled to be delivered on a Saturday. I wouldn't be this upset if I hadn't taken the day off to receive it. It was scheduled to be received between 10 and 1 pm. I am a Realtor in Ct and taking a Saturday off means...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We appreciate you bringing your recent delivery experience to our attention. Please accept our apologies and a member of our elevated support team will be contacting you direc...

1.0
I didn't like
  • Disorganization and promised delivery dates - liars
  • Lack of customer service or loyalty
#1036834
i submitted an order for drapes but ordered the wrong size. called customer service within a minute to change it. they said they will put in a request for cancellation, which they cannot guarantee it. of course the items arrived and i ended up paying $55 for shipping...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Please send your order information to them at support@potterybarn.com. Thank you.Sincerely,Pottery Barn Social Media Team

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We are very sorry you were unable to change the drapes on your recent order and understand your disappointment. A member of our elevated support team will be contacting you s...

#1035134
Ordered Livinston Medium Suite was ordered in August 2016. Finally delivered Dec 27. Later in day daughter found that two screws were missing in middle of item and cabinet was separating in middle. Called pottery barn immediately. Some days later Texas Repair Service...
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The customer service is terrible. There is no communication what so ever with this place. I will never buy from them again. Just a big rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am going from website...
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#1018347
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Hi, I completely understand what you are going through. I purchased a bed in Nov 2016 and still have not received it in satisfactory condition. I have paid for this bed in full months ago and I have received 3 bad deliveries where the wood was completely cracked,...
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1.0
I didn't like
  • No follow up to customer
  • Bad quality
  • Defective merchandise
#1015470
I try NEVER to use the PB credit card but when we ordered a desk with outrageous shipping costs, I used the PB credit card so I could get the reward dollars. I ordered the desk back in December - and was told it was back ordered with possible shipment in March. Finally...
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#1014285
I did special order for my new house from Pottery Barn in Dec, 2016, and finally the bed frame is ready to delivery on 2/11. However, it completely ruined my experience with Pottery Barn. As a loyal customer who spent over 4K, I am very disappointed about the service I...
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1.8
I didn't like
  • Delivery guy lied to customer for making more money
#1006793