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Just a warning to those considering PB credit cards and online ordering. PB Can't get their delivery down to a reasonable time frame day 1 said they would come on Tuesday morning (no call no show) then Wednesday they stating they would arrive between 2 and 6 p.m. and then calling at 9 pm is not reasonable. My time is of value and waiting to them to figure out when or if they will come is not and will not be on my agenda. When they did come... Read more

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Purchased bedroom system from Pottery Barn Teen on July 4th 2016. Confirmed order and delivery date between 5-15th of Aug. on the 20th phoned PB Teen and asked for update. Customer service stated one item from system was on back order and would fulfill ASAP - PB Teen would update in a week. Aug 30th- no email update. Phoned 2nd time - now more than one item on back order. PB Teen stated they would expedite order. Sept 9th, email stating item... Read more

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Ordered a headboard and footboard set from Pottery Barn in June with expected delivery in September. I was notified that the items were in the warehouse and delivery was scheduled. The day before the delivery I received a call from Pottery Barn that the footboard and rails were not delivered to the warehouse and the delivery was cancelled. I called back for status updates. They said they were unable to locate the missing pieces and they would... Read more

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I ordered furniture from Pottery Barn on July 26th. It was a table and four chairs. The total of the order was $3800. On the website, all items had 'available for delivery' listed with an expected delivery date of August 8th - August 22nd. The day before delivery (August 27th), we receive a call that the furniture is NOT on the truck because they do not have the furniture. I had already confirmed the table was at the warehouse, but the... Read more

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I purchased a sofa July 4, 2016. The same day, I called and cancelled the order. On July 22nd they charged my PB credit card almost $1500. i noticed the charge on my August statement and have been on the phone with them all morning. They are telling me the item was not cancelled, so I asked where the item is, and the rep says she doesn't know. Obviously she cannot read because the notes on my account say it was returned to stock. They have... Read more

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Ordered a custom headboard and footboard from PB online back in June. Received update that product was shipped at the end of July for delivery in mid August. Delivery scheduled for tomorrow. Received "urgent" call from Pottery Barn today that the rails, slats and footboard were missing-so most of the bed. WTF? No known date when they will be shipped. Sounds like weeks. We have been sleeping with the mattresses on the floor as if we were poor... Read more

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THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. A BRAND NEW SOFA WAS DELIVERED TO ME DAMAGED IN EARLY AUGUST. I HAVE CALLED AT LEAST 15 TIMES TO GET SATISFACTION THE LINE IS CONSTANTLY BUSY. AWOMAN CONTACTED ME LAST WEEK TO TELL ME ALL OF THIS WOULD BE RECTIFIED AND SHE WOULD CALL ME BACK BY THIS PAST SAT. DID YOU HEAR FROM HER? I SURE DIDN'T. SINCE NO ONE WANTS TO DEAL WITH THIS PROBLEM, I AM TURNING IT OVER TO MY ATTORNEY. I WILL... Read more

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Could not complete a first ever order on line so called. That system was not working for several calls. Finally received help, ordered pillows which were same ones I had purchased in store only $10.00 more on Internet. Representative send she would credit back difference. Had to call three times today. Could not get through to her mailbox even with three customer reps. Also,had to enlist rep to have store in Santa Monica call me about pillow to... Read more

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POTTERY BARN  DOES NOT HONOR RETURN POLICY
1 of 4

I did not see previous review- darn. I similarly purchased a Hampstead outdoor set- table and chairs. Mine didn't last a week before serious cracking, splintering and paint chipping off. Sent an email asking what they needed for a return and received a response from Emily Diver in customer service incident. She referred me to wsidqt@wsgc.com. I sent emails with pictures and descriptions of deterioration to this email address. I never... Read more

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Zero customer service and communication. Absolutely disappointed in Pottery Barn. Ordered leather sofa and recliner on June 10th. It is now Aug 15th and I cancelled both orders due to No delivery as scheduled on Aug 12. No one called to update or inform of scheduled delivery. $4,974.22 and over 10 weeks waiting for nothing is a disgrace and absolute horrendous business practice. I will never step into another Pottery Barn Store. I'm praying my... Read more

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