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I ordered 8 Cambria soup bowls in ocean blue from the Pottery Barn website. Online they are a beautiful, bright, vivid blue. When they arrived, they were actually more dusty blue - the duller dusty blue that harkens back to the days of mauve and blue, ducks, geese and...
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Company wrote 0 private or public responses to the review from Jul 23.
2.2
I liked
  • Photos online
I didn't like
  • If i returned the bowls i do not get my loyalty rewards refunded
  • Credit card customer service lack of resolving issue
#1310781
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Pottery Barn - Removing tarnish from Potterybarn silver plate frames

Had the same problem with frames tarnishing. Checked out You Tube and there are many videos on how to clean using aluminum foil, salt, baking soda and hot water. Let it sit, then just rub the tarnish away. Really works and I was able to salvage all my frames.
Company wrote 0 public responses to the review from Jul 20.
#1308802
Ordered a $1,400 table in April 2018. Estimated delivery May 26 - Jun 08. Have not received the table to date although my credit card has been charged. No tracking on my order- simply states "Estimated delivery May 26-June 08." Every time I call I am put on hold for a...
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Company wrote 0 private or public responses to the review from Jul 16.
#1304735
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Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.

Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
I’m getting tons of emails from PotteryBarn@mail.potterybarn.com they are ridiculous! I’ve unsubscribed and the just get more frequent. Please help! Wtf
Company wrote 0 private or public responses to the review from Jul 15.
1.0
Details
Website
I didn't like
  • Receiving tons of spam
#1304040
Purchased the Abbott X Table and chair set and within a month the table has several scratches. We were so careful once we got the first tiny scratch on it that we only used plastic ware on it exclusively. My daughter pulled a half full plastic water jar toward her and...
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Company wrote 0 private or public responses to the review from Jul 13.
1.7
Shrewsbury, New Jersey
I didn't like
  • Quality and customer service
#1302747
I had a coupon code that appeared on a legitimate website with an expiration of July 13th. When it was rejected during the order process as expired even though the date today is July 11th, I contacted customer service for assistance, fully expecting they would rectify...
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Company wrote 0 private or public responses to the review from Jul 11.
#1301270
Waiting for order...made in store order almost 3 weeks ago at fashion valley san diego...having it shipped as i live out of town...order never got shipped...i called store. Clerk was nice and apologetic and said she would send immediately and would send me email. Next...
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Company wrote 0 public responses to the review from Jul 10.
#1299984
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Pottery Barn - Poor quality expensive sofa

I ordered a new sofa love seat when we moved to our new house 2 years ago. They already look like they’re 10 years old. Lost shape, fabric pilling. My pillow backs are round instead of rectangular and can’t get the shape back. I am heart broken that I “splurged” and spent $4000 on something that I already need to replace.
Company wrote 0 private or public responses to the review from Jun 30.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1292794
We just purchased 4 dining room chairs online from Pottery Barn. They were not as advertised either in color or texture. Trying to return the 4 chairs meant 2 hours on the phone being transferred multiple times and spending most of that time on hold. They will not send...
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Company wrote 0 private or public responses to the review from Jun 27.
2.2
I liked
  • Website
I didn't like
  • Customer service
#1290305
Buyer beware! Pottery barn claims to accept furniture returns within 30 days of delivery. HOWEVER, they make it VERY difficult to do so. I made the call within the week of receiving a sofa. I waited on the phone for at least 20 minutes .They assured me that the return...
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Company wrote 0 private and 1 public responses to the review from Jun 23.
PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I'm so sorry you have not been contacted to schedule your return. I have sent you a private message and I look forward to hearing from you. Thank you-Susan

#1286973