New Reviewer

Awful service

PB states that you will be called the night before a delivery, after I made 3 calls to the delivery service and the store I finally was given a delivery window for the next day. 30 minutes into the delivery window I received a call that the truck broke down and no deliveries were to be made - only one truck? Rescheduled for following Saturday, same problem Friday before, I called twice and was told how busy they were-I don't care. I was told I would be the 2nd delivery on Saturday. My table (Townsend) arrived, it was put together,I was happy until I opened the top to find that one of the hinges was broken, the wood was split and a screw was missing. I hurried and called the delivery service and sat for 10 minutes waiting-I wanted them to come back and get it but they couldn't. I was told PB would call me back about another delivery-it has been an hour and still nothing. I feel I should just forget getting this coffee table because I can't take the annoyance. Now I have wasted two Saturdays because of PB.
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3 comments
#361146

I hope everyone affected tells their friends and family who are thinking about buying furniture from them. Bad buzz can affect a business and this company deserves bad buzz, they don't get customers even after complaints.

There's no correcting the problems as far as I can tell. They don't seem to give a rats ***!

#360796

Word to the wise: If you work F/T during the weekdays or can't find someone to spot you while you not at your home, stand clear!

#360795

It's unfortunate; however, you were lucky that Saturday is an option. I was told that the in home delivery service can't deliver on the weekends in my area!

WTF kind of *** is that?!! I wish I had known that that's how they roll b/c I wouldn't have ordered from Potterybarn had I known beforehand.

They just have no business sense! I don't know how they are still in business!

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ID
#237630 Review #237630 is a subjective opinion of poster.
Location
Elmhurst, Illinois

Pottery Barn employees

Just a note wondering what the management of PB is thinking? Talked to a design studio sales associate who was very helpful ( and well dressed ). As I was leaving the store one of the managers was telling the woman to go clean the bathrooms. So... I went back and...
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4 comments
#400868

I'm a manager of a PB and I've cleaned the bathrooms.

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ID
#236988 Review #236988 is a subjective opinion of poster.
Location
Calgary, Alberta
New Reviewer

Pottery Barn - Pearl Embroidered Duvet Cover

I normally love Pottery Barn items, but I have Just ordered a Pearl Embroidered Duvet Cover and had it personalized. Unfortunately the Rep failed to tell me that a King/California King are the same size!!! $150 just blown away!! When I called back Customer Service, I had to wait for ages to be answered. Apparently they tell me that all King and California King's are the same size here in the USA ?? Also, all their sham's come in standard size only, regardless of the bed size?? Their Customer Service Rep's really need to be more informative. Has anyone else had similar problems with this Company??
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ID
#233863 Review #233863 is a subjective opinion of poster.
Location
Atlanta, Georgia

Pottery barn outdoor umbrella hit my kid.

Pottery Barn umbrella was closed. I have it for 3 years, well kept in-doors during winter. It snapped in two pieces and hit my daughter's foot. Pottery barn will not address issue/replace umbrella or even take it to investigate the umbrella to make sure it does not happen again. Unless your child gets badly injured they will do something about it. They could not care less, put me on hold, nobody helped me. The worse company ever. I already had their hammack which was a recall and my nephew hurt himself. Please give yourself a favor, avoid this company if you have kids.
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1 comment
#400869

I think there is more to this story that you are not telling us. What were your kids doing with the hammock, umbrella?

Don't you think it's odd that an umbrella would just break on it's own accord and hit your kid. Pottery Barn is a red herring for your inability to control your children.

ID
#232666 Review #232666 is a subjective opinion of poster.
Location
Stamford, Connecticut

Pottery barn and carl warren stratton bed

Am reporting on pottery barn and carl warren. I posted complaint about pottery barn stratton bed. Carl warren will give you a big go around and will not deal with issues. When you give them facts and reports they still; try to pass the buck on somthing else. Then when you go to pottery barn they say go back to carl warren. This is a company who handles all of pottery barns complaints in calif. Both company just bounces you back and forth. Even when they say they know there is a ventilation problems. Even took a web page about another person who had same issue with mold from a stratton bed. And there responds was will. we will look into it. And here is there famous line. We sold 70 k beds and no one has made a complaint...If you know of anyone with a stratton tell them to look out or if you are thinking about it...DON'T
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ID
#231789 Review #231789 is a subjective opinion of poster.
Location
San Luis Obispo, California
Loss
$1
New Reviewer

Will not replace tempur-pedic due to mold on stratton bed

We bought a stratton bed and put tempur pedic on it, within four months bed was sagging to center. Lifted matteress and Ohhhh my God. There was yellow brown pink yellow black mold down the center of the bed. Called PB and they turn this over to Carl warren a company...
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2 comments
#1974433

We at Lull created a Mattress Disposal Guide to help you with 6 simple (as well as socially and environmentally responsible) alternatives to chucking your old mattress into the street and waiting for the garbage men. Option 1.

Donate it. Option 2. Find it a new home. Option 3.

Recycle it. Option 4.Hire a Pick-up Pro. Option 5. Brake it down and reuse it.

Option 6.

break it down and get creative. You can read more at this URL: George Taylor

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ID
#228272 Review #228272 is a subjective opinion of poster.
Location
Paso Robles, California
Loss
$3
New Reviewer

The cost of their items just keeps going up.

I have long been a fan of Pottery Barn. I have decorated my whole house with their items. I would dismiss the cost because they do carry high quality furnishings. However, lately the prices seem extreme. Pillow covers that are $50 a piece?! Also some of my more recent purchases have arrived damaged. I tried to exchange a pillow cover that had the zipper torn out of it and was told "maybe you need to learn how to sew." I was also excited when they announced cutting their shipping charges. It seems like the shipping fees have gotten higher. I have begun to look at other stores for merchandise. I love their collections but am tired of the prices and am tired of their customer service.
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2 comments
#271964

Have you noticed the price of fuel recently? The higher fuel prices go the more EVERYTHING will cost.

I suppose Harry Potter can teleport it to you for free if you ask nicely. As far as the customer service goes I have always found it to be first class.

#265426

when prices rise things cost more

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ID
#228260 Review #228260 is a subjective opinion of poster.
Location
Bozeman, Montana
Loss
$3

Pottery Barn/Williams Sonoma Over Rated

I am disappointed in response and attitude by store and corporate staff. I was told I'd receive a response via phone in a couple of days. Over a week later, still no call. Had to go through the whole routine multiple times, only to be decline in the end. Other stores are much better about refund/store credit options. People seem to equate Pottery Barn with quality, but I'm not seeing all that much. Other stores that are less expensive are just as good, if not better. I won't shop PB or WS again. They don't appreciate their customers enough.
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2 comments
#268516

I'm never buying another thing at pbk again that for sure! I was mislead by their "designer service" and purchased my son's entire bedroom from them with the promise that the designer was going to come to my house once the furnitures arrived and help us set up my son's room.

Well, that never happened, all I got was "we are very busy and we'll have to see our schedule", excuses after excuses. Turns out I don't think the designer was even a designer, just another scheme that pbk came up with the mislead you to buy their stuff. Very disappointed!

The sad part is they don't seem to have a problem with lying to you to your face just to make a sale. Totally disgusted!!!

#268514

I'm never buying another thing at pbk again that for sure! I was mislead by their "designer service" and purchased my son's entire bedroom from them with the promise that the designer was going to come to my house once the furnitures arrive and help us set up my son's room.

Well, that never happened, all I got was "we are very busy and we'll have to see our schedule", excuses after excuses. Turns out I don't think the designer was even at a designer, just another scheme that pbk came up with the mislead you to buy their stuff.

Very disappointed! The sad part is they don't seem to have a problem with lying to you to your face just to make a sale.

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ID
#226204 Review #226204 is a subjective opinion of poster.
Location
San Francisco, California
New Reviewer

EBay Pottery Barn Duvet & Shams Poor Quality

Recently bought Pottery Barns Duvet and Shams Queen size - Wells Palampore design from ebay. This sold for $200, which means the shams were $50 each. I thought I would splurge on some luxury. Right. They arrived today. The cream color background looks like dark...
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2 comments
#448850

Are you serious? Is your comment even relevant or are you taking a break from texting?

Read my post and digest its contents before mouthing off. Switch to reading instead of TV and learn to articulate your thoughts into something readable.

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ID
#224885 Review #224885 is a subjective opinion of poster.
Location
Irvine, California
New Reviewer

Beware of Pottery Barn

Let the buyer beware. I ordered 4 matching pillow covers and 4 pillow inserts. At the time of my order the items were listed as in stock and ready for immediate shipping. Upon receipt of order two pillow cases were not included in the shipment although the packing slip showed that they were. I called Pottery Barn customer service and was told " Oh, yeah, those are on back order." Weeks go by. I look on line one day and those same pillow covers are shown to be in stock. I contact customer service again and am told mine items will be shipped asap. A week goes by. Today I receive an email notice saying the items are not in stock and won't be available in the near future. I decorated and color coordinated around these items, because I was lead to believe they would be shipped. I have two pillow inserts I cannot do anything with and a half completed project. I cannot get any help from Pottery Barn in trying to order other items cause there is no assurance that anything is really in stock. I will never do business with them again and will, until my dying day discourage others from dealing with such unprofessional behavior.
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ID
#221968 Review #221968 is a subjective opinion of poster.
Location
Collinsville, Illinois
Loss
$150

Cannot get refund

Ordered over $500 of linens mostly based around a new comforter, bedskirt, etc. PB immediately sent out sheets & other extraneous items but after several weeks, I called to see when the comforter would arrive & was told it would never be available. Now this was an order placed in September from their October catalog!I sent everything back & I have been playing h*** trying to get my refund. Multiple calls & emails have gotten me promises but no action. Five month later I am still owed $, It was not my fault that the items shown in the catalog never really existed in inventory to be sold! Cannot believe PB values its customers so little.
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ID
#221599 Review #221599 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Pottery barn kids curtains...cannot be cleaned????

I purchased two rooms full of pbk items for my twin girls when they were born...5 years, i've since moved and we cleaned and stored the curtains we had. When I recently opened the box, we noticed that the curtains were really short...i called pbk and informed them about the issue...their response was that these curtains are not meant to be cleaned...KIDS CURTAINS CANNOT BE CLEANED???? they cannot do anything because of time and their policy and they no longer have this curtain...THEY ARE IN THE CURRENT CATALOG! after insisting she said she would get permission to see what she can do...she returned to the phone with an attitude and basically...no...goodbye. I informed her that I paid a lot for these and I should just spend less since their curtains are apparently disposable. She informed me they should only be spot cleaned and shaken...??????? is that good to be in a child's room...no! so I will not be buying from pbk again...and most families with children with and without allergies should not buy disposable curtains from pbk
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1 comment
#441698

They're not "disposable", they're spot clean or dry clean only. You should have read the package first.

ID
#220321 Review #220321 is a subjective opinion of poster.
Location
Caledonia, Michigan
New Reviewer

Pottery Barn the Valentine Grinch

Pottery Barn has made being a husband at Valentine's impossible. They had this jewelry dish with Mr. Darcy's words to Elizabeth from Pride and Prejudice. Now, no guy knows what this is until he gets married, but just about every educated girl in the world has read it, watched the inumerable TV and movie versions, and lives to recreate it in her life in some way. Pottery Barn only made 300 of the blasted things! So now every girl wants/expects her lover to come up with the goods, and they only have this explanation: "no longer available." They should have just said "we are only making 300 of these ladies so we can torture you and your husbands and make you all feel like ***!" Happy Valentine's Day- it is going to be a long one- Thank you Pottery Barn!
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1 comment
#388505

bahahaha this is hilarious

ID
#220152 Review #220152 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

I paid for a crib...still waiting 10 months

I was 5 months pregnant in May 2010 and had been dreaming of the Pottery Barn "Darcy" crib for my new baby boy. My mother, mother-in-law and I went to Pottery Barn Kids near my home to buy (and pay full price for, being $1,100) the beautiful crib. I called prior to...
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ID
#219178 Review #219178 is a subjective opinion of poster.
Location
Manchester, New Hampshire
Loss
$936

Horrible Service and incomplete product

Ordered a desk with Hutch from their "design a desk" on Pottery Barn Teen. Delay in shipping for the holiday. Received a Hutch filled with scratches on top which had been painted with black cover up paint in an attempt to conceal the scratches. The product came with two file cabinets and a Hutch, NO DESK TOP! They said thats the way its ordered. The non desk.... how redeculous !!! When ordering the desk you see the product you are ordering and it was a COMPLETE desk for 1,100 dollars. (the price is crazy but I was excited my 15 yea rold wanted a desk so we decided to order a "special" desk). I did not receive a desk, I received useless pieces of wood. Barbara could not help me and no supervisor was available at their location for 2 hours. Her voice was angry and she put all the blame on the customer. She kept saying I made a mistake and had no suggestions on how to solve the problem. I said I really wanted a call back form her supervisor today and she said she would put a request in for the supervisor to call me sometime in the next 24 hours. She insisted that the problem was with me the consumer and not pottery barn. I explained that we ordered using their step by step process and you have to pick a hutch to match your desk. She said she could order any pieces in any combination and I was wrong.... She did not listen. I did not order random items. I followed their process to order a desk. She was argumentative and unhelpful. They give themselves 24 hours to call back and 5 days to pick up the useless wood and refuse to credit my account until they pick it up. I do not believe I should pay for shipping on a useless item. I have been ordering form Pottery Barn for at least 15 years and they use to be great. NOW the product quality has diminished and the customer service is non existent.
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1 comment
#238292

I agree , I had the same problem with a sofa I had to return. The everytime I called the store, I was placed on hold for twently minutes.

There was always a different mgr on duty. They never had anyone help you. There service has gone down hill and their prices have gone up. There quality is so poor.

I would never let my children look at their catalog as everything in it looks beautiful compared to what you actually receive, its all a scam. Customers should be wear of their quality and service.

No quality, high prices, no services, no set up and delivery. This is a store, that should be careful before it goes under quick.

ID
#214996 Review #214996 is a subjective opinion of poster.
Location
Overland Park, Kansas
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