Pottery Barn
Reviews and Complaints
Potter Barn Short Pump is Rude
Awful service
Terrible Pottery Barn delivery service
I paid for a crib...still waiting 10 months
I was 5 months pregnant in May 2010 and had been dreaming of the Pottery Barn "Darcy" crib for my new baby boy. My mother, mother-in-law and I went to Pottery Barn Kids near my home to buy (and pay full price for, being $1,100) the beautiful crib.
I called prior to leaving to make sure they had it in stock. I was told there was only one Darcy crib left and that it was the floor model. I was told we could buy it for a discount which was very exciting to us, being $300. We arrived at the store that day and spoke with the manager.
He informed us that they had the Darcy dresser/changing table AND the Darcy crib floor models available for us to purchase at a very discounted price. We immediately bought the dresser/changing table for a discounted price of $200 and an entire set of crib bedding, pillows, books, other toys etc. The crib was not available for us to buy at the moment because they needed to order a new set of hardware from the manufacturer. We agreed to keep in touch with them until the hardware came in and we'd pick up the crib at that time.
Months went by. We were constantly in touch with the manager, who was very nice and kept us informed of the situation. The corporate offices would not give him a solid "yes" or "no" answer as to when or if the hardware was to come in at all. We decided to wait until the hardware came in because this Darcy crib was the only one left and was my dream crib.
Months went by. He had spoken with the corporate offices many times (as did we at this point) to no avail. They would not give a definitive answer. Finally, the store manager told us he didn't think the hardware would come in.
At this point my baby, Oliver, was almost 4 months old and had been sleeping in his Pack "˜n Play since birth. It had been 7 months since we first walked in to Pottery Barn for the Darcy crib. He felt awful for the situation we were in and with the approval of the Eastern Regional Manager, Linda Carstenson, agreed to sell us another crib for a discount ($500 instead of $1000). We chose the "Larkin" crib (obviously not as cute as the Darcy) instead.
I just wanted a crib for my son. Enough is enough. Well, it just so happened the Larkin crib was on backorder. We were informed that the Larkin crib would not be delivered for a month.
FINE. WHATEVER. What's one more month? This was getting more and more ridiculous but I wanted a nice piece of furniture for my son!
One that I could afford! We agreed to wait ONE MORE MONTH for this crib. We agreed to these terms: once the crib was delivered, the full price would be paid for by credit card (my mother-in-law's). When the delivery company set it up, I would call Pottery Barn and tell them I was satisfied.
If I was, the discounted price would be adjusted on the credit card, and I would have my crib. If I was not satisfied, the company would disassemble it, take it back, and the money would be refunded immediately. I received a phone call from Pottery Barn's delivery company, Excella (I'm not positive of the spelling). The truck from Pottery Barn had not made it to their warehouse yet so they did not have the crib to deliver to us.
It would be a week late. ANOTHER WEEK. Are you KIDDING ME? I called the Eastern Regional Manager, Linda Carstenson immediately to discuss my concern.
I am appalled at this service. I am appalled at this company. I had to leave two messages on her voicemail before she had the poor store manager call me back. He could do nothing in this situation.
All he could do was apologize. This had nothing to do with him anymore. He had already done everything he could do and I wanted to speak with someone higher up in the Pottery Barn chain. I asked him to give me Linda's boss.
He gave me the name of Doris Simms (another Regional Manager, higher up). I called her and left a message the same day. Another point to be made: he had a different delivery date in his computer than what the delivery company told me. I spoke with the manager and left the message for Doris on Friday, January 28.
It is now Monday, January 31 and I have not heard back from Doris or Linda. I have left three messages on each of their voicemails since Friday. Today, my mother-in-law checked her credit card statement to find $936 charged from Pottery Barn Kids. We have no crib.
We have not received a phone call back from a Regional Manager in weeks. I don't know what to do at this point. All I wanted was a nice crib for my son and now he will be 5 months old in 12 days.
This is the worst service I have ever encountered. THE WORST.
Pottery Barn Outdoor Furniture is Garbage
I purchased almost every piece in the Pottery Barn Chesapeake outdoor furniture set. I spent over $15,000. After just two seasons of use the furniture looks so beat up like it has been sitting outside all year long for 10 years.
We only put it out during July and August. After August we bring it inside our shed where it stays nice and dry away from all the elements. The wood finish is dull and scratched all over. The hardware got completely rusted after the first rainfall. Everything creaks and is wobbly.
I regret my decision to purchase this set and I want to warn everyone DO NOT BUY ANY OUTDOOR FURNITURE FROM POTTERY BARN!!!
I spoke to customer service about this and they asked me to send them pictures. I sent over 20 pictures of all the pieces and they said it looked like "normal wear and tear" and there was nothing they could do. They could send someone to come and re-stain it but I would have to pay for it. I already spent $15,000 and then they want me to pay to have it re-stained!?
I explained how my Mom and I have bought so much stuff from them and we will no longer be customers and they did not seem to care at all. I will never buy anything from Pottery Barn again and it is really a shame that they are losing out on such good customers.
Pottery Barn - Pearl Embroidered Duvet Cover
EBay Pottery Barn Duvet & Shams Poor Quality
Recently bought Pottery Barns Duvet and Shams Queen size - Wells Palampore design from ebay. This sold for $200, which means the shams were $50 each. I thought I would splurge on some luxury. Right.
They arrived today. The cream color background looks like dark beige, the material was listed as a cotton-linen blend, but feels like skimpy cotton. The thread count was not listed, but this item looks like 99 thread count, not even the basic 300! The print - oh boy! This print looked so lovely in photographs, but looking at this in person - it looks sordid with dusty colors, not lively and vivid as the photos were. The photos were touched up. This is a huge disappointment, especially paying this hefty price. $50 per pillowcase for this *** feels like being mugged. I cannot get a refund on ebay, but will attempt to get a refund from store, although it seems unlikely for an ebay purchase.
DO NOT BUY ANYTHING FROM POTTERY BARN. It is an overpriced, sweatshop made, collection of cheap, cheap, cheap items, made in India and China with cheap labor, poor quality control, and hefty US prices $$$$.
Will not replace tempur-pedic due to mold on stratton bed
We bought a stratton bed and put tempur pedic on it, within four months bed was sagging to center. Lifted matteress and Ohhhh my God.
There was yellow brown pink yellow black mold down the center of the bed. Called PB and they turn this over to Carl warren a company who handles these issues. What a joke. Person only wants to give four hundred dollars.
And says iy isn't the bed its the matteress. Will I contacted tempur pedic and they said platforms are ok. Not like the answer I was told by C.W. Have done a lot of web checking and found out this is cause by no ventilation between the boxes on the outside.
Just a dead zone in middle with no vents. No mold above boxes on matteress. Heard that this happens on futons and others on this stratton bed. White queen size stratton with boxes.
Anyone else have heard anything about this? Oh yes it looks like I have to take this to small claims.
The cost of their items just keeps going up.
Beware of Pottery Barn
Pottery barn outdoor umbrella hit my kid.
Pottery barn and carl warren stratton bed
Pottery Barn/Williams Sonoma Over Rated
Pottery barn kids curtains...cannot be cleaned????
Terrible Customer service at Pottery Barn
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Stand clear of ordering online. Long story but if you work F/T M-F, don't expect an in-home delivery to be scheduled around your schedule.
I was told that they do not deliver on the weekends in my area. One of the many problems I've had in this monkey business process.
Had I known this would be an issue, I would have never ordered from there! I've had a furniture delivery scheduled around what works for me from a different vendor so this is total bs!