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I bought a pottery barn basic couch with slipcover approximately one year ago. I bought the couch specifically because I have a dog and wanted to be able to wash the cover. The first time I tried to wash the slipcover I followed the washing instructions online but...
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Company wrote 0 private or public responses to the review from Oct 08, 2009.
Anonymous
Mary ann

I called customer service before washing, only to be told can’t find my order...just wanted washing instructions! After wasting a half hour waiting for customer service to fin...

Anonymous
Anonymous

We had no problem installing our chair slip cover after washing. We left it slightly damp then pulled the cover from all sides little by little. The chair looks great

#158821

I ordered a personalized step stool and a Christmas Advent Calendar for my daughter from Pottery Barn Kids and they did not write out her name correctly. Furthermore, they indicated that there was nothing they could do because it was a personalized item. I indicated...
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Company wrote 0 private or public responses to the review from Oct 01, 2009.
Anonymous
Kadie

More than likely, the person that wrote this review made a typo online when placing the order. I work in customer service for PBK, and if the mistake is ours, we will replace...

Anonymous
mdt

I purchased two rooms full of pbk items for my twin girls when they were born...5 years, i\'ve since moved and we cleaned and stored the curtains we had. When I recently opene...

#158349
I purchased a sofe from Pottery Barn in June of this year. It arrived in July with the wrong slip cover. I was told that the correct slip cover would arrive in about 3 weeks, that never happened. It is almost September and still no slip cover. I call the design studio...
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Company wrote 0 private or public responses to the review from Aug 29, 2008.
We purchased a whole set of Pottery Barn Chesapeake Collection "outdoor" furniture. I use quotes because the furniture is terrible and not suitable for outdoor use. We have it outdoors only from early June to mid-August and after three summers (ie., six...
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Company wrote 0 private or public responses to the review from Aug 19, 2008.
Anonymous
Margi

Had the exact problem. Our Chesapeake table looks like it has been through the war... and this is after one SoCal season. Pretty disappointing.

Anonymous
Adam

Could not agree more with this. Not only is the product ***, but dealing with customer service is even worse. Read all the fine print carefully, because the pictures on the ...

I shopped at pottery barn kids at valley fair (san jose California ) on 06/27/08. I purchased a couple of kids cups (4 of them) and also a toy (doctor bag). The sales girl is trying to give a very big bag and I said , do you have a smaller bag and she said "I...
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Company wrote 0 public responses to the review from Jun 28, 2008.
Anonymous
DI

Maybe you looked like a shoplifter and the associate was worried you would use the extra bags to steal items and \'return\' them.

Anonymous
anonymous

Sounds to me like the problem was the sales associate herself and not Pottery Barn as a whole. I\'ve asked for smaller bags from the store all the time and have always been gi...

#125597
Pottery Barn Chesapeake is horrible!!!! The wood splits like tissue paper. do not buy! it does not last at all. it is described as teak, and it is hardly better than cardboard. don't waste your money. even the pottery barn guy admitted it, and then failed to stand...
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Company wrote 0 private or public responses to the review from May 29, 2008.
Anonymous
Anonymous

The website states VERY CLEARLY that it is eucalyptus NOT teak!!!! And I'm sure that all these people just left their stuff out year round. You CANNOT do that with wood of A...

Anonymous
Kevin

I agree with original post, don\'t waste money on the Chesapeake furniture. Ours started falling apart almost immediately. It is NOT made of TEAK, they are making fraudulent c...

#122458
My wife and I registered for Pottery Barn Table settings, specifically the Sausalito set. After 4 months of hand washing, we are down two salad plates, two soup bowls, and one coffee mug. These dishes are ***, and when they chip, they soak up water fast. So if you were...
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Company wrote 0 public responses to the review from May 19, 2008.
Anonymous
LHK

I have the same problem with the PB plates. I purchased the soup bowls, square plates and round plates. They are not sealed properly so water soaks into the ceramic. When I...

#121416
We just received the one and only hand-knotted rug Pottery Barn sells, and advertised as New Zealand wool. However, the labels on the back of the rug clearly state it is made with Woolmark wool, a trademark for wool producers of Australia. The two are very different....
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Company wrote 0 public responses to the review from Apr 10, 2008.
#117755
I ordered a sofa from a Pottery Barn Store, to be delivered a month after my order. One month later, when they did not call me about my order, I tried to call them and I was told it was still on back order. I had to wait and call the design studio multiple times for...
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Company wrote 0 private or public responses to the review from Aug 06, 2007.
Anonymous
MS

:x Wow..how esential is a couch...

#93165