Pottery Barn
Reviews and Complaints
Understanding bill
- Friendly employees
- Orders take a long time
Preferred solution: Let the company propose a solution
User's recommendation: Love Pottery Barn
Terrible service
I gave 2 stars because I actually do like the furniture. However, the process of getting it has been a nightmare that still has not ended.
I ordered a sectional and two couches in July. Delivery was estimated to be between mid October and early November. It wasnt. The time frame passed - no info came from PB.
I called on numerous occasions only to get different stories from different people. No one seemed to know which end was up. They ended up splitting the delivery with two pieces arriving at the end of November and the last piece, my loveseat, arriving today - Dec 4.
I thought this fiasco was finally over until I realized that there were no back cushions on my couch!!
I spent ab hour today on the phone, only to be told that someone would be contacting me within 3 days. Meanwhile, they have my money and after 6 months of waiting, I still dont have what I paid for.
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Verified ReviewerCouch came structurally broken and fabric torn and PB refusing to reimburse me
I am encouraging Pottery Barn to contact me ASAP. Social Media will be copied on on all of these details.
I have every detail date time and who I spoke to. It is fraud to tell me you would compensate me for my inconveniences and then once I have the new couch refuse to...
Took forever for customer service to respond. People from the actual pottery barn store helped more and this was an online purchase. Had to wait another 12 weeks when promised 4-6 rush. They promised a 25% discount and free shipping.
I have dates-times and people I spoke with, recordings of conversations (since I knew Ive been told less than the truth before). Now they are refusing to honor the discounts. Worst part is customer service doesnt even try to resolve. Has no care no apology and are just with all due respect not the sharpest tools in the shed.
WILL BE RETURNING THIS COUCH FOR A FULL REFUND AND GIVING MY BUSINESS ELSEWHERE. YOU LOST A TWENTY YEAR CUSTOMER. NOT TO MENTION THE LOSS OF THIS COUCH WHICH IS NOW USED AND UNSELLABLE COST FOR YOUR TWO DELIVERIES AND TWO RETURNS.
HOURS OF CUSTOMER SERVICE. POORLY RUN COMPANY.
Preferred solution: Full refund
User's recommendation: Pottery Barn not what they used to be. Customer service should be ashamed of themselves.
Buying from PB Leaves You with Broken Furniture
- Trendy
- Reward points were not applied or defective product
- Customer service not willing to resolve unhappy customer
- Horrible quality and value
Preferred solution: Full refund
User's recommendation: Don't buy from PB. You are paying a premium price for nonexistent customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUsing Lone Star Shipping for Texas deliveries
Lone Star shipping out of Texas is not delivering package on time. The tracking of my two packages showed both scanned minutes apart arriving into their Fort Worth depo/warehouse (?).
Only one package scanned out for delivery on Fri, 10/1/21. The other was never scanned out. Yet the box that went out was scanned back in as local delivery delay (I live in Roanoke which is Fort Worth). They show hours on Saturday, but my packages are showing to be delivering on Monday.
It seems odd how they scanned one and not the other. I feel the packages never left there. Bad choice of a shipping company. Pottery Barn, you might want to look into this.
I am unhappy and will have to rethink ordering if this is the shipper you choose to use. I tried the shipping company and they closed at 1pm(Sat,10/2). I then called Pottery Barn and filed a complaint, but I wanted it in writing so you will hopefully look into this company. They have a number of complaints with the Better Business Bureau .
You're making a number of customers frustrated and mad. If you made it possible to pick dishes that are boxed in fours at the store, or ship to store orders for pickup and save the shipping like other large companies. I could understand furniture delivering this way not just dishes. What happened to USPS or UPS?
It would have been less aggravation then this. Such a large company, but I feel like the consumer doesn't matter, just our money.
- Non delivery
Preferred solution: Let the company propose a solution
User's recommendation: Pottery Barn shipping in Texas
Pottery barn does not want to replace my flamesless candle
- Beautiful when working
- Nice product
- Poor quality
Preferred solution: Deliver product or service ordered
Never received an Xmas gift
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Haslet, TexasLone Star Shipping in Texas delays deliveries unnecessarily
Lone Star shipping out of Texas is not delivering package on time. The tracking of my two packages showed both scanned minutes apart arriving into their Fort Worth depo/warehouse (?).
Only one package scanned out for delivery on Fri, 10/1/21. The other was never scanned out. Yet the box that went out was scanned back in as local delivery delay (I live in Roanoke which is Fort Worth). Lone star has hours on Saturday but my packages are showing to be delivering on Monday.
Thats a bunch of crap. It seems odd how they scanned one out for delivery and not the other. I feel the packages never left there. Bad choice of a shipping company.
You might want to look into this Pottery Barn. I am unhappy and will have to rethink ordering if this is the shipper you use. I tried the shipping company and they closed at 1pm(Sat,10/2). I called Pottery Barn and filed a complaint, and also sent an email letting them know about their choice shipper in Texas.
Lone Star has a large number of complaints with the Better Business Bureau.
I only ordered dinner plates/bowls not furniture. Pottery Barn If these could be picked up in the store instead of shipping, it would have been less aggravation.
User's recommendation: Make sure your shipment isn’t delivering with Lone Star in Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPottery barn is garbage
- Horrible quality and value
- No accountability
Preferred solution: Full refund
User's recommendation: DO NOT BUY POTTERY BARN EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBackorders Then Cancels
- Style
- Horrible overall customer experience
- Customer service not willing to resolve unhappy customer
- Customer service and quality
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order online
Still Waiting
Preferred solution: Deliver product or service ordered
User's recommendation: I still love everything Pottery Barn I own, but will only be shopping IN STORE.
Dissatisfied
User's recommendation: Check reviews thoroughly, although I struggled.
Pilling on performance tweed
- Post-purchase customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don’t buy !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible shipping, mediocre product
- Shipping delivery all terrible
Preferred solution: Price reduction
User's recommendation: PB quality is a thing of the past. Avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cape Elizabeth, MaineTiming
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I too, bought the Carlisle Sofa. It is the most uncomfortable sofa I have ever had.
The notch at the seam, on the back, isn’t there, it looks like a bus seat, with binding glued on. The cushion latches, are in the wrong place and the cushion doesn’t pop back up when you get up. The fabric stays wrinkled, where you sit.
Over all, I think it is very low quality with a high price tag. This is my first and last purchase from Pottery Barn.