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Pottery Barn couches are garbage!
Pottery Barn couches are garbage!
Three months into the Pottery Barn Pearce sofa slipcovered in "performance tweed" and $3800 later it looks like a $10 sweater that you have to shave all the time cause it only cost $10. Was told to shave it once by a store worker then by customer service. Blasted them...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Please accept my apologies for the delay of your replacement sofa. I would be more than happy to look into this and provide some more information. A private message has been s...

1.9
#1100458
On 10/5/2017 I ordered what I thought was a deal on a couch for approximately $1500 as it was emailed to me in a marketing email. After the order, I looked at other couches at PB and they were closer to $5,000 so I took a closer look at my order and realized that it...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Allyse, and I am a Social Media Team Lead for Pottery Barn. I would be happy to assist you with this issue. Please email me at potterybarnservice@wsgc.com wit...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Good Evening. My name is Allison, and I am a Social Media Team Lead for Pottery Barn. I've sent you a private message containing my contact information so I can assist you w...

1.8
#1127683
Pottery Barn - No one care once you received order
Pottery Barn - No one care once you received order
I order logan office furniture set with two cabinets, two hutch and one desk in HEWN OAK finish. I received furniture and it is good quality but one cabinet has different color shade. I emailed customer service with pictures. Two days later they replied that they...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Allison and I have sent you a private message. I have included my direct contact information, please get back to me at your earliest convenience. I hope to ...

3.1
#1103779
Pottery Barn - Chair Review
Pottery Barn - Chair Review
1/2

Pottery Barn - Chair Review

Pottery Barn
#978131
1.0
Details
Please tell me why I'm getting a store credit for a fraudulent sale at Pottery Barn. See pictures. Item for sale was chair and slip cover. Well I received the order and it's just the slipcovers. Called PB they said the chair is not included. I asked if I could return the slipcovers since I have no chairs to put them on and I was told that my bank would be refunded.
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Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Website

Pottery Barn Customer Care Review

Pottery Barn
#1031994
2.5
Details
I was at the naperville store with my kid to make a purchase but the ladies at the check out counter appeared rude and inaccessible. I was the only person waiting and there were three employees at the counter but no one cared to help me out. They seemed to be deliberately rude and discriminating. Never stepping into this store ever again but guess it wouldn't matter to the employees anyways.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Pottery Barn Customer Care Review

Pottery Barn
#993138
1.0
Details
I am disgusted and appalled by the practices of this company. Unfair business practices by Pottery Barn are unacceptable and should not be tolerated by consumers. I was charged double my payment because of a "technology" error as they could not locate my bank account that had sufficient funds to pay my bill. They would not waive the fee which is absurd. Poor practice!
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Customer service
Exchange, Refund and Cancellation Policy
Staff

Gift Card Review

Pottery Barn
#964081
I found an pottery barn GC while I was packing my home for a move. Tried to use the card & PB never activated it! Customer service is giving me the run around! They drop my calls! Terrible customer service- I will never shop there again!
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Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Hi, I completely understand what you are going through. I purchased a bed in Nov 2016 and still have not received it in satisfactory condition. I have paid for this bed in full months ago and I have received 3 bad deliveries where the wood was completely cracked,...
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1.0
I didn't like
  • Defective merchandise
  • Poor customer service
  • Bad quality
#1015470
We are Restoration Hardware shoppers usually but my daughter just fell in love with the loft bed and desk bedroom set so I decided to buy her new bedroom set at Pottery Barn Teen. I received a call on 10/30 saying that they wanted to schedule the delivery. She asked me...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

My apologies for recent experience, aliciaplt! A private message has been sent so I can further assist you. Look forward to hearing from you soon!-Jamie, Pottery Barn Social M...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

My sincerest apologies for your recent experience, aliciaplt! A private message has been sent to you so I can further assist you. Thanks!-Jamie, Pottery Barn Social Media Team

1.0
#1126148
Caveat  Emptor if you buy the pottery barn  Hampstead Table
I bought the same table in June 2016. When I removed my table from storage in June 2017, there was cracking around several seams. Now it is August 2017 and the entire table is cracking. It looks like it is 15 years old and was abused. I have not yet contacted Pottery...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We would be happy to look into your concerns regarding your table and the quality issues you are having. Please check your Private Messages for our direct contact information...

5.0
#1093826
I purchased a desk for my daughter from PB Teen. She was so excited to receive it. The delivery took a week longer than expected, which was inconvenient but not terrible. The delivery company gave us a window we told them we could not accommodate. But we wanted the...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm so sorry the desk was delivered to you in this condition and certainly understand your disappointment. A private message has been sent to you for your order information f...

1.4
I liked
  • Style of the furniture they sell
#1139150
I received my Pb comfort sofa early (8 weeks) which was ok but when I in wrapped it and put the slipcover on my heart sank. Then I sat on it.. Terrible stiff cushions. There are more than a few things wrong. Here's the list: Seat cushions incredibly UN -comfort Back...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm so sorry to hear you're unhappy with your PB comfort sofa. I've sent you a private message with my contact information so I can help. Thank you-Sharla-Pottery Barn Social ...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I'm very sorry to hear you're unhappy with the quality of your sofa, this is certainly not how we want our customers to feel. I'd like to reach out to you to address thi...

1.5
#1142153
This past summer we ordered a number of items from PB, we spent over $15k. Almost every item we ordered came in last or even worse NOT AT ALL. We Still waiting for a peice of our sectional that is about two months over due. We call and know one seems to know what’s...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

My name is Katie from the Pottery Barn Social Media Team and I am so very sorry you have not received your sectional by now. A private message has been sent to you for more i...

Contact Pottery Barn

Mailing Address:
Pottery Barn?
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
Phone:
(888) 779-5176
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So frustrated and disappointed with the bad customer service I have received from the quality control department at Pottery Barn. I spent over $10,000 on furniture at Potter Barn this summer and the couch I received is defective. It looks beautiful but the seat...
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I liked
  • How the sofa looks
I didn't like
  • How stiff the seats cushions were
  • Product quality
#1131958