I have to admit that they advertise well and their products look quite beautiful. We ordered the benchwright extending table and it was stunning when we first received it. Well, 3 months later with very minimal use (maybe 3 times?) and the use of things like coasters, pads, etc, I've noticed that along the seams of the table, it's like the finish is degrading. When I called the company the first time, I was told to send photos including of what I've been using on the table. No response for a month. I called again and this time, sent the photo immediately. Upon "review" she said that according to the website, we weren't supposed to use any chemicals on the table (it's a dining table for goodness sake- how do we wash it?!) Regardless, given I used it so infrequently, I hadn't needed to wash it. However, I noted that I used a polish, which she promptly went to blame for the damage. I went on the website care instructions and clear as day, it stated: Use a non–silicone and non–wax polish; do not use soap, water or wax. Wouldn't you know it...the polish I was using was exactly that (I remembered these instructions when I was first purchasing the polish).
She said, but this isn't a polish we recommend. I noted, but you don't recommend any SPECIFIC polish, only non-silicone non-wax polish, which I used. She said, well, we don't recommend the one you used. (the argument still makes my head hurt).
I think they will say ANYTHING to get out of taking responsibility for their low quality products. I wish I listened to the reviews about the company more. I won't make that mistake again.
This person wrote the review because of bad quality of pottery barn benchwright extending dining table from Pottery Barn and attached photo s. Reviewer claimed that he or she lost $1800 and wants Pottery Barn to offer any options to resolve the issue.
The most disappointing in user's experience was poor quality, pottery barn does not honor their products and poor excuses from customer service. Author liked the most how the products look in the beginning. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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