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1.4

I am very unhappy with this company and would not recommend purchasing from them. I have had my couch for 9 months.

I chose the performance tweed material when I ordered it. After the third month it started pilling really bad. I called costumer service and they want me to shave it!!! They refused to replace this couch saying that "pilling is natural and is not considered a defect".

Do they have that sign displayed around their expensive catalogs and stores??? To add insult to injury I had to pay extra for the "performance material". I am so disappointed with this company.

DO NOT BUY THEIR OVERPRICED FURNITURE!!! YOU will regret it if you do!!

Reason of review: Bad quality.

Monetary Loss: $4128.

Preferred solution: i want my couches replaced with a couch that has quality material that will hold up as the performance tweed was promised to..

Pottery Barn Cons: Quality.

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I feel your pain. Have a couch and chair in their performance tweed.

Since when is pilling acceptable?

That store is garbage. They should be "shaved" right out of business!!

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