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Pottery Barn - Worst purchasing experience
So far this is the worst experience when buying furniture and good luck to all of you if you need your items to be delivered. Pottery Barn has the worst customer service that I have experienced (this is no exaggeration). Pottery Barn has hundreds of horrible...
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Company wrote 0 private or public responses to the review from Apr 03.
1.0
I didn't like
  • I did not like
#1225685
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Pottery Barn - Coupons

Had a $200 coupon with expiration date. I was told it would never expire. Finally found items but coupon was not honored because of the expiration date. Very disappointed since I continually asked about this and was assured no problem to use coupon after expiration date
Company wrote 0 public responses to the review from Dec 17, 2017.
3.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
#1150264
I was waiting behind one customer, who was being helped at the register. Another cashier walked up and asked me if I had any questions, I said "I'm ready to check out". She proceeded to ignore me and talk to the other customer regarding an item she could not find. Then...
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Company wrote 0 public responses to the review from Nov 18, 2017.
4.1
I liked
  • Products are good quality and nice design
I didn't like
  • Sales associate
  • Sales person
#1133774
After waiting 5 months and receiving five separate promises from PB to provide a replacement dining room chair which was received damaged, they still have not come thru for us. We get repeatedly, contradictory messages from them, except for always passing the buck to...
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Company wrote 0 public responses to the review from Jan 03, 2017.
1.0
#984394
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Pottery Barn - Customer Care Review from Riverside, California

The pottery barn store in Macarthur mall.in Norfolk VA is the most racist store i have ever been to. As long as the store has been in the mall they do not ackowledge black customers. I have never walked into the store and been greeted or asked if i needed help. But when a white customer walks in after me they are immediately ackowledged and offered assistance. Unless you are a middle aged white person in general do not expect to be helped by any salesperson.
Company wrote 0 public responses to the review from Oct 03, 2016.
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#930053
Pottery Barn - Charging my PB credit card even after item was cancelled
I purchased a sofa July 4, 2016. The same day, I called and cancelled the order. On July 22nd they charged my PB credit card almost $1500. i noticed the charge on my August statement and have been on the phone with them all morning. They are telling me the item was...
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Company wrote 0 public responses to the review from Sep 06, 2016.
Same frustrating experience with PB here. Movers lost all the hardware to put the Kendall bunk bed together and after PB promised to ship it to me for free on 2 different occasions (2 different sales reps), the supervisor (after waiting for almost 2 months for the...
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Company wrote 0 public responses to the review from Jun 25, 2016.
#871633
I purchased an item and paid it off slowly using the 0% interest plan offered. I then purchased a 2nd item and again, used another 0% interest plan. Beware! If you attempt to pay off the 1st plan with a payment, they will divide your payment among both plans!...
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Company wrote 0 public responses to the review from May 11, 2016.
1.0
I didn't like
  • Deceptive promotional offers
#846120
Their customer service is one of the most I've ever encountered. We had some major issues with their delivery. They didn't deliver some of the items we ordered and when we called they said they were sorry that the pieced didn't make it on their truck. So we...
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Company wrote 0 public responses to the review from May 08, 2016.

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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I ordered an Easter basket with personalization 5 weeks before Easter. They emailed me almost 3 weeks after my order was submitted and said sorry we no longer have that item! What!! It should have already been delivered. I called and their customer service was...
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Company wrote 0 private or public responses to the review from Mar 14, 2016.
1.0
#809586