Pottery Barn Reviews in California, USA
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11
ISSUES RESOLVED
49
COMPANY RESPONSES
658
TOTAL REVIEWS
$460K
CLAIMED LOSSES
$1.9K
AVG LOSS
180K
PAGE VIEWS
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Cons
- Poor customer service
- Unresponsive customer service
- Terrible solutions
Pros
- Product
- Furniture
- Sales associates
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(57 of 658 reviews match)
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Below in quotes is what I wrote to customer service - I sent it to both WS and PB. It outlines well the issue. Which is still not complete. As far as what is being referenced - on Sept 1, we went into one of the local stores and ordered a custom sectional and a chair...
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Review
Product
Pottery Barn Sofa
I walked into the Stanford Mall Pottery Barn store on March 31st and purchased a $2499 king size bed. Initial estimate was three weeks to delivery. That should have been the first sign that I should have gone elsewhere to get this bed. Three weeks later they set us up...
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Review
Pros
- Style of the furniture they sell
- Retail store
Cons
- Disorganization and promised delivery dates - liars
- Quality and customer service
- Delivery delay
I ordered some drapes from them in the amount of $880, which I decide to return because they were not exactly what I expected. I went on their website, created a return and dropped the package at UPS as instructed. 2 weeks later no refund on my account. I called them...
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Review
Service
Pottery Barn Customer Care
Cons
- Terrible solutions
Reason of review
Return, Exchange or Cancellation Policy
Loss
$880
I bought the ombre faux fur throw and my husband loved it so much so bought another. Then I washed the first one based on instructions and it was matted. I had bought the first one the winter before and hadn't washed it because I had only used it a few times, was using...
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Review
Product
Pottery Barn Decorative Throw
Reason of review
Not as described/ advertised
So far this is the worst experience when buying furniture and good luck to all of you if you need your items to be delivered. Pottery Barn has the worst customer service that I have experienced (this is no exaggeration). Pottery Barn has hundreds of horrible...
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Review
Service
Pottery Barn Delivery Service
Cons
- I did not like
Reason of review
Poor customer service
Tags
Pottery Barn review in Burlingame, California: Coupons
Had a $200 coupon with expiration date. I was told it would never expire. Finally found items but coupon was not honored because of the expiration date. Very disappointed since I continually asked about this and was assured no problem to use coupon after expiration date
Review
Product
Pottery Barn Coupon
Reason of review
Not as described/ advertised
Pottery Barn Customer service was awful / sales lady was so rude
I was waiting behind one customer, who was being helped at the register. Another cashier walked up and asked me if I had any questions, I said "I'm ready to check out". She proceeded to ignore me and talk to the other customer regarding an item she could not find. Then without acknowledging me, proceeded to grab my items, and dropped an item in the process, did not double check if it had broken {it was glass-luckily it was not broken when I opened it at home} and she was so rude. I like Pottery Barn, but the staff service in Costa Mesa, California Location- is lacking in great customer service. I will not go back, it was such an awful experience, I did not feel valued as a customer.
Review
Service
Pottery Barn Cashier
Pros
- Products are good quality and nice design
Cons
- Sales person
- Sales associate
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Failure Pottery Barn to correct a defective product
After waiting 5 months and receiving five separate promises from PB to provide a replacement dining room chair which was received damaged, they still have not come thru for us. We get repeatedly, contradictory messages from them, except for always passing the buck to blame the manufacturer. Apparently, there is no one at PB with whom a customer can converse who can effectively address the issue. I am totally fed up with this company and caution any prospective customer of PB to beware of their extremely poor customer service. They are so efficient at order taking but receive an 'F' when helping to solve a problem.
Review
Product
Pottery Barn Chair
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Pottery Barn - Customer Care Review from Riverside, California
The pottery barn store in Macarthur mall.in Norfolk VA is the most racist store i have ever been to. As long as the store has been in the mall they do not ackowledge black customers. I have never walked into the store and been greeted or asked if i needed help. But when a white customer walks in after me they are immediately ackowledged and offered assistance. Unless you are a middle aged white person in general do not expect to be helped by any salesperson.
Review
Service
Pottery Barn Customer Care
Reason of review
Poor customer service
Compare Pottery Barn to
Pottery Barn
645 reviews
VS
West Elm
645 reviews
I purchased a sofa July 4, 2016. The same day, I called and cancelled the order. On July 22nd they charged my PB credit card almost $1500. i noticed the charge on my August statement and have been on the phone with them all morning. They are telling me the item was...
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Review
Service
Pottery Barn Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
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