State: California City: San Francisco Clear all filters (7 of 658 reviews match)
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1.0
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I purchased an item and paid it off slowly using the 0% interest plan offered. I then purchased a 2nd item and again, used another 0% interest plan. Beware! If you attempt to pay off the 1st plan with a payment, they will divide your payment among both plans!...
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Review
#846120 Review #846120 is a subjective opinion of poster.
Product
Pottery Barn Credit Card
Cons
  • Deceptive promotional offers
Reason of review
Problems with payment
Loss
$350
Preferred solution
Let the company propose a solution

Pottery Barn - Sofa Review from San Francisco, California

3.0
Details
Pottery Barn - Sofa Review from San Francisco, California
I spent over $2,500 for my PB Comfort couch in grade E fabric. I spent more for the fabric upgrade and was told "it's brand new and the fabric that will last the longest. You could leave it outside and it would still be fine...that's how durable it is." Fast forward 5 months later and the back cushions are pilling like a cheap sweater! The worst part is...I live alone so there's never anyone on it! I cannot believe I wasted so much money on such a cheap sofa.
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Review
#808649 Review #808649 is a subjective opinion of poster.
Product
Pottery Barn Sofa
Reason of review
Bad quality

Pottery Barn Delivery Service Review

I am so surprised that Pottery Barn is so horrible with their online orders and delivery service. I ordered one small birch branch. I am so glad that's all I have ever ordered from them. The item did not arrive. There was no follow through. Very unhappy customer. Wish I had read the reviews first.
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Review
#750388 Review #750388 is a subjective opinion of poster.
Service
Pottery Barn Delivery Service
Reason of review
Poor customer service

Pottery Barn review in San Francisco, California: Bathroom Ceiling Light Rust

I purchased a Mercer Flushmount ceiling light in 2012 to match the rest of the Mercer bathroom pieces in my remodel project. The product description claims the mount is "thickly plated" and it's clearly intended for bathroom use. Two years later, the mount is badly rusted despite being right next to the ceiling exhaust fan. The glass shade broke at the center screw hole and is now useless: this is a design flaw as a simple chrome washer would spread the strain caused the central attaching screw. Pottery Barn does not stock a replacement glass shade. All I got from them was that I only had 30 days to get a replacement so I was out of luck. So, cheesy product construction with no customer service.
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Review
#550689 Review #550689 is a subjective opinion of poster.
Have tried to order a craft table. Ordered on January 28. Continuous change in backorder info...we designed our office around this table...and am wondering if we will ever receive it. The dates just keep slipping. They still advertise these tables...but it doesn't...
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16 comments
Anonymous
#1768054

yes this keeps happening to me with a dresser I ordered from PB teen; it was supposed to be in first week of Sept - and keeps saying backordered now it says Nov 4-18 and probably will change; wondering at what point I should just cancel the entire thing and go to another place that can deliver the product. Cannot complete my son's room and hang shelving if don't have the dresser size. Little annoyed too!

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Review
#393032 Review #393032 is a subjective opinion of poster.
Loss
$1000
I am disappointed in response and attitude by store and corporate staff. I was told I'd receive a response via phone in a couple of days. Over a week later, still no call. Had to go through the whole routine multiple times, only to be decline in the end. Other...
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2 comments
Anonymous
#268516

I'm never buying another thing at pbk again that for sure! I was mislead by their "designer service" and purchased my son's entire bedroom from them with the promise that the designer was going to come to my house once the furnitures arrived and help us set up my son's room.

Well, that never happened, all I got was "we are very busy and we'll have to see our schedule", excuses after excuses. Turns out I don't think the designer was even a designer, just another scheme that pbk came up with the mislead you to buy their stuff. Very disappointed!

The sad part is they don't seem to have a problem with lying to you to your face just to make a sale. Totally disgusted!!!

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#226204 Review #226204 is a subjective opinion of poster.
I shopped at pottery barn kids at valley fair (san jose California ) on 06/27/08. I purchased a couple of kids cups (4 of them) and also a toy (doctor bag). The sales girl is trying to give a very big bag and I said , do you have a smaller bag and she said "I...
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3 comments
Anonymous
#400890

Maybe you looked like a shoplifter and the associate was worried you would use the extra bags to steal items and 'return' them.

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Review
#125597 Review #125597 is a subjective opinion of poster.

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Mailing Address:
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
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(888) 779-5176
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