State: California City: San Francisco Clear all filters (6 of 589 reviews match)
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I purchased an item and paid it off slowly using the 0% interest plan offered. I then purchased a 2nd item and again, used another 0% interest plan. Beware! If you attempt to pay off the 1st plan with a payment, they will divide your payment among both plans!...
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Company wrote 0 public responses to the review from May 11, 2016.
1.0
I didn't like
  • Deceptive promotional offers
#846120
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Pottery Barn - Sofa Review from San Francisco, California

Pottery Barn - Sofa Review from San Francisco, California
I spent over $2,500 for my PB Comfort couch in grade E fabric. I spent more for the fabric upgrade and was told "it's brand new and the fabric that will last the longest. You could leave it outside and it would still be fine...that's how durable it is." Fast forward 5 months later and the back cushions are pilling like a cheap sweater! The worst part is...I live alone so there's never anyone on it! I cannot believe I wasted so much money on such a cheap sofa.
Company wrote 0 private or public responses to the review from Mar 13, 2016.
3.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
#808649
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Pottery Barn Delivery Service Review

I am so surprised that Pottery Barn is so horrible with their online orders and delivery service. I ordered one small birch branch. I am so glad that's all I have ever ordered from them. The item did not arrive. There was no follow through. Very unhappy customer. Wish I had read the reviews first.
Company wrote 0 public responses to the review from Dec 13, 2015.
Have tried to order a craft table. Ordered on January 28. Continuous change in backorder info...we designed our office around this table...and am wondering if we will ever receive it. The dates just keep slipping. They still advertise these tables...but it doesn't...
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Company wrote 0 public responses to the review from Mar 15, 2013.
Anonymous
Karen1

Same with me, they do not indicate backordered at all on their website until you have already purchased and you receive your purchase confirmation. Then that estimated date is...

Anonymous
Pissed Momma

I am having the same problem with a backpack I ordered from PBK. Why was I able to order if it's backordered? And why wpuldnt the website let you know it was in backorder befo...

#393032
I am disappointed in response and attitude by store and corporate staff. I was told I'd receive a response via phone in a couple of days. Over a week later, still no call. Had to go through the whole routine multiple times, only to be decline in the end. Other...
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Company wrote 0 public responses to the review from Mar 11, 2011.
Anonymous
Disappointed with lies!

I\'m never buying another thing at pbk again that for sure! I was mislead by their \"designer service\" and purchased my son\'s entire bedroom from them with the promise that...

Anonymous
Disappointed with lies!

I\'m never buying another thing at pbk again that for sure! I was mislead by their \"designer service\" and purchased my son\'s entire bedroom from them with the promise that...

#226204
I shopped at pottery barn kids at valley fair (san jose California ) on 06/27/08. I purchased a couple of kids cups (4 of them) and also a toy (doctor bag). The sales girl is trying to give a very big bag and I said , do you have a smaller bag and she said "I...
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Company wrote 0 public responses to the review from Jun 28, 2008.
Anonymous
DI

Maybe you looked like a shoplifter and the associate was worried you would use the extra bags to steal items and \'return\' them.

Anonymous
anonymous

Sounds to me like the problem was the sales associate herself and not Pottery Barn as a whole. I\'ve asked for smaller bags from the store all the time and have always been gi...

#125597

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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