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I bought a $5000 Cameron Roll Arm sectional with grade D slipcovers. After barely sitting on them for 6 months the fabric pilled terribly.

Pottery Barn replaced them with worse slip covers only this time they took almost 9 months to get a resolution. The fabric is terribly defective, The customer service told me they should warn you at the store that the fabric has a history of pilling. Now I am past the 1 year mark. Because they took 9 months to tell me they aren't going to do anything about it.

So now I have this huge sectional that I HATE! I hate how it feels on my skin.

I was just about to buy 2 side chairs from them but I am so afraid that they will do the same thing. I am so embarrassed by the level of their service!!

Product or Service Mentioned: Pottery Barn Sofa.

Reason of review: Bad quality.

Monetary Loss: $2600.

Preferred solution: Full refund.

Company wrote 0 private and 1 public responses to the review from Dec 11, 2017.
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Was there ever a resolution?

Pottery Barn Verified Representative


I'm very sorry this has happened with the fabric on your Cameron sectional and would like to help. A private message has been sent to you with additional information and I look forward to hearing back from you soon. - Katie

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