Not resolved

I bought a $5000 Cameron Roll Arm sectional with grade D slipcovers. After barely sitting on them for 6 months the fabric pilled terribly.

Pottery Barn replaced them with worse slip covers only this time they took almost 9 months to get a resolution. The fabric is terribly defective, The customer service told me they should warn you at the store that the fabric has a history of pilling. Now I am past the 1 year mark. Because they took 9 months to tell me they aren't going to do anything about it.

So now I have this huge sectional that I HATE! I hate how it feels on my skin.

I was just about to buy 2 side chairs from them but I am so afraid that they will do the same thing. I am so embarrassed by the level of their service!!

Product or Service Mentioned: Pottery Barn Sofa.

Reason of review: Bad quality.

Monetary Loss: $2600.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Was there ever a resolution?



I'm very sorry this has happened with the fabric on your Cameron sectional and would like to help. A private message has been sent to you with additional information and I look forward to hearing back from you soon. - Katie

Pottery Barn Reviews

  1. 158 reviews
  2. 86 reviews
  3. 41 reviews
  4. 10 reviews
  5. 6 reviews
Pottery Barn reviews