New Reviewer

Furniture shipping issues

My daughter ordered a four piece bedroom set in August of 2021 The dresser arrived within a month. The bedside table came by UPS, not assembled in March 2022. She paid for white glove service. Every month there is a delay on the other pieces. Extremely frustrating taking time to follow up on this order.

User's recommendation: Do not order furniture from Pottery Barn.

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ID
#3420107 Review #3420107 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Furnishing styles
Cons
  • Terrible service
  • Lack of integrity and morals
Preferred solution
Deliver product or service ordered

PB cancelled chair order because of error; no notification.

Ordered two chairs in January, PB cancelled order w/out notifying me because of a dispute LAST YEAR I filed w/Williams Sonoma over incorrect charge. That dispute had been settled but PB erroneously cancelled w/out giving me a chance to correct the record. I'm told I can reorder chairs w/no chance to expedite, will be weeks if not months until delivery. I won't do business with this worthless company again.

User's recommendation: Don't go there.

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ID
#3415384 Review #3415384 is a subjective opinion of poster.
Cons
  • Horrible customer service

Over priced low quality products.

Purchased two plaid Whitaker reversible throws for my sofa and theyre the cheapest most horrible piling *** low quality throws Ive ever purchased in my lifetime! I could have purchased better blankets at the dollar store for a lot less expensive. The cost of these wasnt cheap! Im very disappointed and dissatisfied and after this experience Ive had I will never purchase from them AGAIN! Cheaply made CRAP!

User's recommendation: I would not buy anything from from this overrated low quality company again in this lifetime.

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ID
#3383924 Review #3383924 is a subjective opinion of poster.
Loss
$80
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor professional from local store where I was employed..

Poor management. I was hired for holiday help. I was never told when my scheduled would end. I called the managerseveral times to find out when or if my employment was endiing.He never returned any of my four calls.Very unprofessional..PL zzz cl me
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ID
#3355538 Review #3355538 is a subjective opinion of poster.
Location
Santa Rosa Beach, Florida

Dishonest claims

I recently ordered the Logan Entertainment Wall Unit for a price of over $5,000. When I placed the order I specifically asked about their policy of when payment is due. I was told by the sales lady that my credit card will NOT be charged until delivery is made. However...
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1 comment
#2130024

Every retail place charges at time of order.

ID
#3321921 Review #3321921 is a subjective opinion of poster.
Location
Queens, New York
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

You screwed up again!!

Youre just going to ignore me again, but I just shipped my incomplete order back AGAIN - what is wrong with you guys?? Its been 5 months now! A bed only has 4 basic parts, and you keep sending me just two. Different parts, different days. Is that how you like your stuff delivered?

User's recommendation: Go to brueners.

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ID
#3307827 Review #3307827 is a subjective opinion of poster.
Location
Meridian, Idaho
Cons
  • Are you kidding me with this runaround
Loss
$1800
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Still waiting for order

Pottery Barn - Still waiting for order
We ordered a table which was initially supposed to be delivered 10/2021. Then back ordered to 11/2021, then 12/201, then 02/2022 and I know checked the tracking and estimated delivery is 05/2022 (Im sure that will be postponed again). Im starting to doubt that we will ever get our table. Absolutely ridiculous. Will never order from pottery barn again

User's recommendation: Don’t order from here, you will never receive the product.

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2 comments
#2190750

Same for us. We ordered a table in September 2021.

Dates have changed through the year. Now showing October 5-25th. They should be honest and really say how long to wait. We were in a PB store lastweek.

Someone was buying the same table.

Wanted so much to tell them, "Hope you're no in a hurry". So sad!

#2155244

Same here. They make lots of money holding onto our money

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ID
#3242167 Review #3242167 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Price change

I visited Pottery Barn , New Orleans after traveling from Slidell. The lamp I wanted was priced in the store for$510 . After the sales person viewed it online it was a different price. So they wouldnt sell the lamp for the price it was tagged for. The associate removed the tag and told me they could not honor it. I really dont think thats fair!!!!

User's recommendation: Check prices in the store with managers before purchasing!

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ID
#3210342 Review #3210342 is a subjective opinion of poster.
Location
Denham Springs, Louisiana
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Where's my loveseat?

I ordered a loveseat in May of 2021. I was told that due to supply chain issues, I would have to wait until mid-September. It's not almost January and I still don't have a loveseat. I wanted to cancel and was told that I would have to wait until the loveseat arrived and then return it. VERY unhappy. STAY AWAY!

User's recommendation: STAY AWAY.

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ID
#3206373 Review #3206373 is a subjective opinion of poster.
Location
Cumberland, Rhode Island
Preferred solution
Cancel the order
New Reviewer

Never received an Xmas gift

Ordered my daughters jewelry box tracking # 313382****20 they said it arrived december9th she never received it Serina Lee in Texas please call me back 707/486****
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ID
#3188349 Review #3188349 is a subjective opinion of poster.
Loss
$150
Preferred solution
Deliver product or service ordered
New Reviewer

Very poor experience

We ordered our daughter a new Q Bed, bedside table and end of bed seat / cushion in June 2021. In September 2021 they called to organise delivery and I advised our new home build was running late. I agreed to pay storage for the items and was advised to give them a...
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ID
#3174545 Review #3174545 is a subjective opinion of poster.
Location
Sydney, New South Wales
Pros
  • Style of the furniture
Cons
  • Horrendous customer service
  • Poor excuses from customer service
  • Delivery service
Preferred solution
Let the company propose a solution
New Reviewer

Understanding bill

They were very politely and were very knowledgeable and patient. I now understand my bill. I will continue to shop and order from Pottery barn.

User's recommendation: Love Pottery Barn.

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ID
#3173935 Review #3173935 is a subjective opinion of poster.
Location
Katy, Texas
Pros
  • Friendly employees
Cons
  • Orders take a long time
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Horrid customer service

HELP. Pottery Barn does not stand behind their products. I purchased and received a Cameron sofa 1 year ago. Quality was embarrassingly horrible. I called and was told we are not allowing a return but we will give you the wrong cushions for replacement and oh by the way heres a razor to remove the pilling of the fabric. Called again and again. It was t until I put a bad review on Facebook that they actually agreed to the return. picked up sofa over 3 mo ago and guess what? They havent processed my refund. Reported them to BBB, still no refund. Are they serious? Ive called a dozen times and sent 2 dozen emails. Same BS response that a refund has been issued. Its a game. They are incompetent. Wheres the refund???

User's recommendation: Shop at Ethan Allen. Pay more but you get what you pay for!!!

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ID
#3160162 Review #3160162 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Lack of integrity
  • Lack of fulfillment
  • Quality
Loss
$3300
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Order/dhipping

I needed to change from home delivery to store pick up. I was told this order was placed for home and it couldnt be changed. The date for home delivery is after Christmas(30) and I need it before then. Thought if I could pick it up I could receive it earlier.
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ID
#3150882 Review #3150882 is a subjective opinion of poster.
Preferred solution
Change delivery location and date. Will there still be shipping charges if picked up at the store!

Terrible service

I gave 2 stars because I actually do like the furniture. However, the process of getting it has been a nightmare that still has not ended. I ordered a sectional and two couches in July. Delivery was estimated to be between mid October and early November. It wasnt. The...
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ID
#3125041 Review #3125041 is a subjective opinion of poster.
Location
Brooklyn, New York