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Updated by user Mar 28, 2021
I am encouraging Pottery Barn to contact me ASAP. Social Media will be copied on on all of these details.
I have every detail date time and who I spoke to. It is fraud to tell me you would compensate me for my inconveniences and then once I have the new couch refuse to issue me the credit. This has been the worst buying experience of my lifetime. I need not go into the video I have of the delivery team jumping up and down on the furniture in the street to try and straighten out the broken sofa arms.
Or them not wearing foot coverings and tracking mud into the house on my rug or them slicing the plastic in such a rush they could have damaged my fabric without me even knowing as they put it together so fast and ran out of the house. Meanwhile telling me to give them a five star rating and asking fir a tip. Crazy! You can’t make it up.
But all of my friends who used to use pottery barn back in the 90’s when they treated you like gold because of the prices you were paying have all gone elsewhere. I would implore you Pottery Barn to call me! Do the right thing and compensate your long time loyal customer. No need for me to escalate this with a lawyer.
But I will if you leave me no other choice. All lawyer fees will be paid by your company.
Original review posted by user Mar 28, 2021
Ordered a very expensive couch. 12 weeks later it arrived with tears in upholstery and wood frame broken.
Took forever for customer service to respond. People from the actual pottery barn store helped more and this was an online purchase. Had to wait another 12 weeks when promised 4-6 rush. They promised a 25% discount and free shipping.
I have dates-times and people I spoke with, recordings of conversations (since I knew Ive been told less than the truth before). Now they are refusing to honor the discounts. Worst part is customer service doesnt even try to resolve. Has no care no apology and are just with all due respect not the sharpest tools in the shed.
WILL BE RETURNING THIS COUCH FOR A FULL REFUND AND GIVING MY BUSINESS ELSEWHERE. YOU LOST A TWENTY YEAR CUSTOMER. NOT TO MENTION THE LOSS OF THIS COUCH WHICH IS NOW USED AND UNSELLABLE COST FOR YOUR TWO DELIVERIES AND TWO RETURNS.
HOURS OF CUSTOMER SERVICE. POORLY RUN COMPANY.
User's recommendation: Pottery Barn not what they used to be. Customer service should be ashamed of themselves.
Monetary Loss: $5000.
Preferred solution: Full refund.
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