Contact Pottery Barn Customer Service
Pottery Barn Phone Numbers and Emails
Toll-Free Number:
-
(888) 779-5176United States
Customer Service:
-
(855) 860-1079Canada
Pottery Barn Emails:
Pottery Barn Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Pottery Barn is 8887795176. 91% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Pottery Barn may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Pottery Barn is 8887795176. 91% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Pottery Barn may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Pottery Barn mainly because of request for information, return/ replace, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Pottery Barn is customerservice@potterybarn.com. 88% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Pottery Barn?
Most Popular Number:
| Total calls: 889 | Issues resolved: 42 | Last call: Nov 22, 2025 |
Contact Information
Pottery Barn Website:
Pottery Barn Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Williams-Sonoma, Inc.
Legal Department
3250 Van Ness Avenue
San Francisco, CA 94109
Fax:
How Good is Pottery Barn's Customer Service?
Summary of Pottery Barn Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pottery Barn?
Shipping and Delivery Question:
- “Received an email claiming my order was delivered”
- “Schedule delivery”
- “Did not receive package”
Request for Information Question:
- “Place order”
- “Discuss a product”
- “Wondering about an order”
Return/ Replace Question:
- “Return of item”
- “Return”
- “Change delivery”
Product/ Service Question:
- “Damaged delivery”
- “Problem with my order”
- “Product defects”
Payments and Charges Question:
- “Bill”
- “Pay a bill”
- “Charge on returned items”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancelled order”
- “Cancel order”
Refund Question:
- “Refund of returned merchandise”
- “Refund”
- “Patrick bun have a refund for me and I haven't received it as yet that's why I'm calling Pottery Barns today”
Account Question:
- “Designer rewards”
- “Rewards”
- “Credit to account”
Staff Question:
- “Customer service”
- “Poor management. I was hired for holiday help. I was never told when my scheduled would end. I called the managerseveral times to find out when or if my employment was endiing.He never returned any of my four calls.Very unprofessional..PL zzz cl me”
- “Custer service job at home”
Cards Question:
- “Gift card not delivered”
- “Gift card balance”
- “Credit card opening”
Employment Question:
- “W-2”
Other Question:
- “Retun lwbel”
- “Sale item EN route w/o SALE PRICE-!”
- “Flawed item”
Compare Pottery Barn Customer Service To
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