Pottery Barn Phone Numbers and Emails

Toll-Free Number:

  • (888) 779-5176

Customer Service:

  • (855) 860-1079
    Canada
  • (888) 779-5176
  • (866) 834-2029

Location:

  • (518) 218-0572
    1 Crossgates Mall Road Space #A205 Albany, NY
  • (541) 686-2099
    1 Oakway Center Eugene, OR
  • (720) 887-1717
    1 West Flatiron Crossing Dr Suite #2270 Broomfield, CO
  • (734) 222-4614
    100 Briarwood Circle Suite F134 Ann Arbor, MI
  • (312) 944-0467
    1000 W North Avenue Space C Chicago, IL
  • (512) 502-2418
    10000 Research Blvd. Space B02a Austin, TX
  • (515) 224-9503
    101 Jordan Creek Pkwy Suite 11290 West Des Moines, IA
  • (805) 595-1407
    1060 Court Street San Luis Obispo, CA
  • (714) 256-4053
    1065 Brea Mall #2107B Brea, CA
  • (702) 968-0121
    1085 South Rampart Blvd Las Vegas, NV
  • (401) 942-0816
    112 Hillside Rd Cranston, RI
  • (916) 788-1440
    1151 Galleria Blvd. Suite 1130 Roseville, CA
  • (402) 391-4127
    120 Regency Pkwy Space #160 Omaha, NE
  • (859) 286-9171
    120 Summit at Fritz Farm Suite 110 Lexington, KY
  • (763) 425-4002
    12225 Elm Creek Blvd Maple Grove, MN
  • (650) 348-0668
    1230 Burlingame Avenue Pottery Barn Burlingame, CA
  • (909) 646-8464
    12484 South Mainstreet Rancho Cucamonga, CA
  • (831) 643-9615
    1300 Del Monte Center Monterey, CA
  • (925) 469-6243
    1436 Stoneridge Mall Rd Suite E114 Pleasanton, CA
  • (480) 948-6095
    15279 N. Scottsdale Road Space #100 Scottsdale, AZ
  • (610) 265-4007
    160 North Gulph Road Space #6129 King Of Prussia, PA
  • (631) 424-1069
    160 Walt Whitman Road Suite 1115 Huntington, NY
  • (510) 521-1478
    1680 Viking St. Unit B of Bldg 169 Alameda, CA
  • (615) 771-0166
    1800 Galleria Blvd Space 1612 Franklin, TN
  • (302) 368-8440
    182 Christiana Mall Suite #1570 Newark, DE
  • (415) 924-1391
    1822 Redwood Highway Corte Madera, CA
  • (918) 743-1512
    1864 Utica Square Tulsa, OK
  • (719) 265-6916
    1885 Briargate Parkway Space # 511 Colorado Springs, CO
  • (405) 843-1847
    1901 Northwest Expressway Space # 1014 Oklahoma City, OK
  • (351) 277-6062
    2 South Village Dr Suite 120 Salem, NH
  • (856) 662-2031
    2000 Route 38 Space 1807 Cherry Hill, NJ
  • (847) 458-0574
    2000 South Randall Road Algonquin, IL
  • (501) 663-0181
    201 North University Avenue Space 160 Little Rock, AR
  • (434) 964-0092
    2030 Bond St Suite 150 Charlottesville, VA
  • (316) 636-9042
    2040 N Rock Rd Wichita, KS
  • (415) 441-1787
    2100 Chestnut Street San Francisco, CA
  • (425) 451-0097
    212 Bellevue Square Bellevue, WA 9
  • (479) 246-0118
    2203 Promenade Blvd. Suite 14100 Rogers, AR
  • (505) 883-0904
    2261 Q Street Northeast Space 2C Albuquerque, NM
  • (702) 270-3737
    2265 Village Walk Drive Suite 109 Henderson, NV
  • (410) 266-3061
    2370 Annapolis Mall Suite 1750 Annapolis, MD
  • (602) 957-2297
    2502 E Camelback Rd Suite 115 Phoenix, AZ
  • (314) 996-2630
    262 Plaza Frontenac St. Louis, MO
  • (703) 465-9425
    2700 Claredon Blvd Space R-100 Arlington, VA
  • (520) 615-3470
    2905 East Skyline Drive Space #105 Tucson, AZ
  • (310) 860-9506
    300 N Beverly Dr Beverly Hills, CA
  • (205) 298-0373
    300 Summit Blvd. Suite 100 Birmingham, AL
  • (425) 774-5441
    3000 184th Street SW Suite 944 Lynnwood, WA
  • (503) 525-0280
    310 Northwest 23rd Avenue Portland, OR
  • (216) 378-2232
    311 Park Ave. Suite 127 Beachwood, OH
  • (480) 899-7055
    3111 West Chandler Blvd. Suite #1000 Chandler, AZ
  • (310) 545-2751
    3200 North Sepulveda Blvd E10 Manhattan Beach, CA
  • (843) 723-1502
    321 King Street Charleston, SC
  • (504) 219-0168
    3301 Veterans Memorial Blvd Space 30 Metairie, LA
  • (714) 966-2482
    3333 Bear Street Space # 150 Costa Mesa, CA
  • (404) 812-9726
    3393 Peachtree Road NE Suite 2046A Atlanta, GA
  • (208) 377-1067
    350 N. Milwaukee Street Suite 1094 Boise, ID
  • (305) 569-9022
    358 San Lorenzo Avenue Space 2115 Coral Gables, FL
  • (207) 775-6261
    364 Maine Mall Road Space #W-103 Portland, ME
  • (952) 925-1610
    3675 Galleria Spaces 3675, 3680 Edina, MN
  • (908) 722-1431
    400 Commons Way Ste 163 Bridgewater, NJ
  • (920) 733-5275
    4301 West Wisconsin Ave Space #138 Appleton, WI
  • (502) 423-6338
    4360 Summit Plaza Dr Space F-1 Louisville, KY
  • (704) 442-9493
    4400 Sharon Road Charlotte, NC
  • (858) 622-9467
    4525 La Jolla Village Drive Space #D-6 San Diego, CA
  • (817) 419-2697
    459 East Interstate 20 Arlington, TX
  • (301) 654-1598
    4750 Bethesda Ave (Lot 31) Bethesda, MD
  • (860) 313-0598
    500 Westfarms Mall Space #H208 Farmington, CT
  • (913) 906-0988
    5150 W. 119th St. Space Outlot 1 Leawood, KS
  • (949) 364-3164
    524 The Shops At Mission Viejo Mission Viejo, CA
  • (561) 750-3949
    6000 W. Glades Road Space #1225 Boca Raton, FL
  • (801) 322-4050
    602 E 500 S Ste B102 Salt Lake City, UT
  • (623) 925-0941
    625 S. Cotton LN STE 40 Goodyear, AZ
  • (225) 769-2713
    6401 Bluebonnet Blvd. Space 300 Baton Rouge, LA
  • (608) 833-7646
    66 West Towne Mall Space #C-14 Madison, WI
  • (203) 797-1176
    7 Backus Avenue Space H204 Danbury, CT
  • (619) 296-8014
    7007 Friars Road Space 590A San Diego, CA
  • (760) 674-8506
    73505 El Paseo Ste 1602 Palm Desert, CA
  • (559) 230-2586
    740 West Shaw Ave Fresno, CA
  • (781) 229-2993
    75 Middlesex Turnpike Space #2001A Burlington, MA
  • (865) 694-7575
    7600 Kingston Pike Space 1406 A, STORE 1 Knoxville, TN
  • (513) 794-0705
    7875 Montgomery Road Space 3108 Cincinnati, OH
  • (636) 326-6456
    788 Gravois Bluffs Blvd Fenton, MO
  • (650) 321-1646
    800 Stanford Shopping Center Palo Alto, CA
  • (919) 484-1836
    8030 Renaissance Parkway Space #810 Durham, NC
  • (678) 805-8644
    8190 Avalon Blvd Ste 8190 Alpharetta, GA
  • (317) 815-3740
    8702 Keystone Crossing Space #129 Indianapolis, IN
  • (251) 304-8984
    9 Du Rhu Dt ste 385 Mobile, AL
  • (484) 840-1701
    941 Baltimore Pike Space D-300 Glen Mills, PA
  • (951) 242-1490
    Moreno Beach Plaza 27550 Eucalyptus Ave. Moreno Valley, CA
  • (626) 577-1474
    One E Colorado Blvd Pasadena, CA
  • (864) 206-0117
    One Factory Shops Blvd. Space #205 Gaffney, SC
  • +1 787 302 0460
    1000 Mall of San Juan Blvd Suite 215 San Juan, PR
  • +1 416 621 7779
    25 The West Mall Space 1576 Toronto, ON
  • +1 604 678 9897
    2600 Granville Street Vancouver, BC
  • +1 416 785 1233
    3401 Dufferin Street Space 215 Toronto, ON
  • +1 403 259 2100
    6455 Macleod Trail Southwest Unit 0106A Calgary, AB

Pottery Barn Emails:

Customer Service
International
Legal
Copyright Infringement Inquiries
Media
PR Inquiries
More phone numbers and emails Less phone numbers and emails

Pottery Barn Contact Information

Pottery Barn Website:

Pottery Barn Online Chat:

Corporate Office Address:

Pottery Barn
151 Union St.
San Francisco, California 94111
United States

Fax:

1.702.363.2541
Edit Business Info

Pottery Barn Rating Based on 392 Reviews

Rating details

1.8
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability

Rating stats

Rating trend

Summary of Pottery Barn Customer Service Calls

370 TOTAL
CALLS
06:57 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pottery Barn Customer Service?

Shipping and Delivery Question:

  • “Wrong order”
  • “Delivery issue”
  • “Wrong item”

Request for Information Question:

  • “Looking for fur white tip euro shams”
  • “I ordered something over 3 months ago and I need to know if I'm receiving it”
  • “About an order”

Return/ Replace Question:

  • “Return”
  • “I need a return label”
  • “I need to replace my sofa legs”

Product/ Service Question:

  • “Broken light”
  • “Damaged delivery”
  • “Defective chairs”

Payments and Charges Question:

  • “Discuss my bill”
  • “They charged me shipping and my order was over $100”
  • “Charged me shipping fee snd I spent 700.00 in the store”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “I cancelled an order now it's being shipped”
  • “Cancel order”

Staff Question:

  • “Custer service job at home”
  • “Customer service”
  • “I need a ups pick up authorization. Customer service was supposed to call me back and did not !”

Refund Question:

  • “Refund”
  • “Refunds”

Cards Question:

  • “E-gift card not received”
  • “Credit card”
  • “I need my exsisting PB credit card number please.”

Account Question:

  • “My account”
  • “Credit to account”

Employment Question:

  • “W-2”

Other Question:

  • “My point”
  • “Help in making a purchase”
  • “Because”

About

Pottery Barn Return Policy
To read more: https://www.potterybarn.com/customer-service/return/
Pottery Barn Delivery Policy
To read more: https://www.potterybarn.com/customer-service/shipping-info.html
Pottery Barn Terms of Service
Order by 6/10 for Standard Delivery. From floor plans to style advice, Company's Design Crew can meet The Client in The User's local store or in The Customer's home. Pottery Barn's' new interactive desktop tool makes it easy to furnish and decorate every room in The Client's home. Bring a serene vibe to The User's space by layering shades of the season's must-have hue. The Company are part of "Williams-Sonoma, Inc." which includes Williams Sonoma, Pottery Barn, pottery barn kids, PBteen, west elm, Rejuvenation and Mark and Graham. Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to The Customer's access and use of the Web Site and Company's mobile applications. The User's use of Company's Web Site or Pottery Barn's' mobile application constitutes The Client's agreement to follow these Terms and Conditions and to be bound by them. Williams-Sonoma, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice.
To read more: https://www.potterybarn.com/about-us/terms.html
Pottery Barn Privacy Policy
To read more: https://www.potterybarn.com/about-us/privacy-policy.html
Top Pottery Barn Services

Customer Care, Delivery Service, Shipping Service

Top Pottery Barn Products

Sofa, Chair, Furniture Set

Pottery Barn Pros and Cons

Pros: Product, How the products look in the beginning, Furniture, Sales associates, Great style

Cons: Poor customer service, Unresponsive customer service, Terrible solutions, Poor excuses, Lack of communication

Related Companies

Williams Sonoma, West Elm, Pottery Barn Kids, PBteen, Mark And Graham

Summary

Pottery Barn was started in 1949 as a single store in Lower Manhattan. At the present time, the company's corporate office is based in New York, NY. Pottery Barn offers furniture, bedding, and babies bath accessories, rugs, pillows, CD, and the like. Almost all of Pottery Barn's products are exclusive to its catalogs, web site and stores. In January 1999, the company launched Pottery Barn Kids, a collection of furnishings for babies and kids that has Pottery Barn's comfortable and well-designed character as well as a whimsy of its own. PBteen is a collection of hip furniture and accessories designed just for teenagers.

Pottery Barn reviews and complaints

Pottery Barn is ranked 334 out of 1651 in Furniture and Decor category

Area Served

Worldwide, USA

Payment Methods

VISADiscoverAmerican ExpressMasterCard

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