Contact Pottery Barn Customer Service
Pottery Barn Phone Numbers and Emails
Toll-Free Number:
-
(888) 779-5176United States
Customer Service:
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(855) 860-1079Canada
Pottery Barn Emails:
How to Contact Pottery Barn?
Most Popular Number:
| Total calls: 863 | Issues resolved: 38 | Last call: Jan 6, 2025 |
Pottery Barn Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pottery Barn Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pottery Barn is 8887795176. 91% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Pottery Barn may ask you for the following information to identify you as a customer: phone number, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pottery Barn Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pottery Barn is 8887795176. 91% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Pottery Barn may ask you for the following information to identify you as a customer: phone number, first and last name or email.
People call Pottery Barn mainly because of request for information, return/ replace, shipping and delivery.
33% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Pottery Barn is customerservice@potterybarn.com. 91% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Pottery Barn Website:
Pottery Barn Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Williams-Sonoma, Inc.
Legal Department
3250 Van Ness Avenue
San Francisco, CA 94109
Fax:
How Good is Pottery Barn's Customer Service?
Summary of Pottery Barn Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pottery Barn?
Shipping and Delivery Question:
- “Kids chair ordered and never received nor had anyone reach out to me regarding the missing product!!!”
- “I never received my order for 3 bronze deer and now the email has disappeared saying it should be delivered in November.”
- “Waiting on delivery”
Request for Information Question:
- “Reschedule todays delivery”
- “To check on my bill”
- “Question about coffee table”
Return/ Replace Question:
- “Change delivery”
- “Return”
- “I need to return an item”
Product/ Service Question:
- “Broken item”
- “Not satisfied with lunchbox purchase”
- “Defective toilet paper holder”
Payments and Charges Question:
- “Bill”
- “Pay a bill”
- “Charge on returned items”
Activation/ Cancellation Question:
- “Cancelled order”
- “Cancel order”
- “My order was cancelled”
Refund Question:
- “Refund of returned merchandise”
- “Refund”
- “Patrick bun have a refund for me and I haven't received it as yet that's why I'm calling Pottery Barns today”
Account Question:
- “Designer rewards”
- “Rewards”
- “Credit to account”
Staff Question:
- “Customer service”
- “Poor management. I was hired for holiday help. I was never told when my scheduled would end. I called the managerseveral times to find out when or if my employment was endiing.He never returned any of my four calls.Very unprofessional..PL zzz cl me”
- “Custer service job at home”
Cards Question:
- “Gift card not delivered”
- “Gift card balance”
- “Credit card opening”
Employment Question:
- “W-2”
Other Question:
- “Assistiancec”
- “See if my order went through”
- “Table”
Compare Pottery Barn Customer Service To
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