Pottery Barn Phone Numbers and Emails

Toll-Free Number:

  • (888) 779-5176
    United States
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Customer Service:

  • (855) 860-1079

Pottery Barn Emails:

Customer Service
Copyright Infringement Inquiries
PR Inquiries
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How to Contact?

Most Popular Number:

(888) 779-5176 United States
Total calls: 674 Issues resolved: 33 Last call: Nov 28, 2023

What Is the Pottery Barn Customer Service Phone Number?

If you need to contact Pottery Barn customer service, you have two dedicated customer service phone numbers to choose from 1-888-779-5176 and 1-800-891-8888. While the former is available 24/7, providing assistance around the clock, the latter operates from 10 AM to 8 PM, Monday to Sunday. By calling their customer service phone numbers, you can connect with their knowledgeable representatives who are ready to help you with any inquiries, concerns, or support you may require regarding Pottery Barn's products and services.

What Are the Pottery Barn Customer Support Working Hours?

Pottery Barn customer support is available from 10 AM to 8 PM, Monday through Sunday. During these hours, you can reach out to their customer service team for assistance. Additionally, Pottery Barn offers a 24/7 live automated chatbot for general inquiries.

However, if you require design advice or personalized customer service help, it is recommended to contact them during their operational hours, which are from 5 AM to 7 PM PST. By contacting Pottery Barn during these specified times, you can ensure that you receive the most relevant and timely support from their dedicated team.

How Do I Contact Pottery Barn Via Email Address?

The Pottery Barn customer service via email is available for you at support@potterybarn.in. You can detail your inquiries, share your questions, and also include necessary attachments to convey the issue you are facing clearly. This helps the Pottery Barn service team to find the most effective solution to your problem.

Once your email is sent, it will be reviewed by the Pottery Barn customer support team. You will then hear back from them with the necessary assistance. Email sending is mainly preferred by customers looking for a solution to a matter that is not urgent or by customers who prefer a written form of communication.

Contact Information

Pottery Barn Website:

Pottery Barn Help Center:

Corporate Office Address:

Pottery Barn
151 Union St.
San Francisco, California 94111
United States

Other Info (opening hours):

Mailing Address:

Williams-Sonoma, Inc.

Legal Department

3250 Van Ness Avenue

San Francisco, CA 94109

More contact details



Pottery Barn Rating Based on 438 Reviews

Rating details

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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

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Rating trend

How Good is Pottery Barn's Customer Service?

joann r Ytp
joann r Ytp
Feels Satisfied | Sep 29, 2023

they were helpful today ! not so much yesterday !

Read full quote
Makinzi Lxa
Makinzi Lxa
Feels Disappointed | Jul 10, 2023

Very helpful once I was able to get through to speak to someone

Read full quote

Summary of Pottery Barn Customer Service Calls

05:09 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pottery Barn?

Shipping and Delivery Question:

  • “Sizing”
  • “Waiting for delivery of item (night stand)”
  • “Missing item in my order”

Request for Information Question:

  • “Need to speak with customer servmice”
  • “Check on order”
  • “Question about sale item”

Return/ Replace Question:

  • “Return”
  • “Furnitur return”
  • “Return/exchange delivery”

Product/ Service Question:

  • “Product info”
  • “Order arrived damaged”
  • “To see why my item hasn't showed up yet, only one product”

Payments and Charges Question:

  • “Unknown charged”
  • “Update payment information”
  • “Duplicate charges”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancel order”
  • “Canceled order”

Refund Question:

  • “Patrick bun have a refund for me and I haven't received it as yet that's why I'm calling Pottery Barns today”
  • “No refund”
  • “To send back merchandise that you refunded me for”

Account Question:

  • “Credit to account”
  • “Credit on account”
  • “Account”

Staff Question:

  • “Customer service”
  • “Poor management. I was hired for holiday help. I was never told when my scheduled would end. I called the managerseveral times to find out when or if my employment was endiing.He never returned any of my four calls.Very unprofessional..PL zzz cl me”
  • “Custer service job at home”

Cards Question:

  • “Gift card balance”
  • “Credit card opening”
  • “E-gift card not received”

Employment Question:

  • “W-2”

Other Question:

  • “Not sure if my order went through”
  • “My order was incomplete”
  • “Missing furniture getting the runaround getting angry”


Related Companies

Williams Sonoma, West Elm, Pottery Barn Kids, PBteen, Mark And Graham


Pottery Barn was started in 1949 as a single store in Lower Manhattan. At the present time, the company's corporate office is based in New York, NY. Pottery Barn offers furniture, bedding, and babies bath accessories, rugs, pillows, CD, and the like. Almost all of Pottery Barn's products are exclusive to its catalogs, web site and stores. In January 1999, the company launched Pottery Barn Kids, a collection of furnishings for babies and kids that has Pottery Barn's comfortable and well-designed character as well as a whimsy of its own. PBteen is a collection of hip furniture and accessories designed just for teenagers.

Pottery Barn reviews and complaints

Pottery Barn is ranked 382 out of 1953 in Furniture and Decor category

Area Served

Worldwide, USA

Payment Methods

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