Contact Information

Pottery Barn Phone Numbers

Toll-Free Number:

  • (888) 779-5176

Customer Service:

  • (866) 834-2029
  • (888) 779-5176
  • (855) 860-1079
  • (800) 541-1262
  • (405) 717-6139
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Corporate Office Address:

Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114



Other Info:

7 days a week, 5:00 am - 9:00 pm (PT)
0011 800 15002222 From Australia

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Summary of Pottery Barn Customer Service Calls

08:49 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Pottery Barn to Ask about:

Shipping and Delivery Question:

  • “Furniture delivery”

Return/ Replace Question:

  • “Return”

Employment Question:

  • “W-2”

Other Question:

  • “Euhrheb e r d d”
  • “Claim furniture”
  • “Regarding recent purchase”

Pottery Barn Rating Stats

1.8 out of 5 stars
based on 302 reviews
See all 658 reviews

Rating trend


Pottery Barn Return Policy
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Pottery Barn Delivery Policy
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Pottery Barn Terms of Service
Order by 6/10 for Standard Delivery. From floor plans to style advice, Company's Design Crew can meet The Client in The User's local store or in The Customer's home. Pottery Barn's' new interactive desktop tool makes it easy to furnish and decorate every room in The Client's home. Bring a serene vibe to The User's space by layering shades of the season's must-have hue. The Company are part of "Williams-Sonoma, Inc." which includes Williams Sonoma, Pottery Barn, pottery barn kids, PBteen, west elm, Rejuvenation and Mark and Graham. Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to The Customer's access and use of the Web Site and Company's mobile applications. The User's use of Company's Web Site or Pottery Barn's' mobile application constitutes The Client's agreement to follow these Terms and Conditions and to be bound by them. Williams-Sonoma, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice.
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Pottery Barn Privacy Policy
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Top Pottery Barn Services

Customer Care, Delivery Service, Shipping Service

Top Pottery Barn Products

Sofa, Chair, Furniture Set

Pottery Barn Pros and Cons

Pros: Product, Furniture, Sales associates, How the products look in the beginning, Style of furniture

Cons: Poor customer service, Unresponsive customer service, Terrible solutions, Bad quality, Lack of communication


Pottery Barn was started in 1949 as a single store in Lower Manhattan. At the present time, the company's corporate office is based in New York, NY. Pottery Barn offers furniture, bedding, and babies bath accessories, rugs, pillows, CD, and the like. Almost all of Pottery Barn's products are exclusive to its catalogs, web site and stores. In January 1999, the company launched Pottery Barn Kids, a collection of furnishings for babies and kids that has Pottery Barn's comfortable and well-designed character as well as a whimsy of its own. PBteen is a collection of hip furniture and accessories designed just for teenagers.

Pottery Barn reviews and complaints

Pottery Barn is ranked 265 out of 2128 in Furniture and Decor category

Area Served

Worldwide, USA

Payment Methods

VISADiscoverAmerican Express

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