I have been a Pottery Barn customer for about 15 years but am fed up by the progressive decline in quality of their goods. Many of the items I purchased 10+ years ago are still in good shape and were well worth the money spent on them.
The stuff I've ordered in the last few years is absolute *** (and yet their prices don't seem to have come down!) I ordered a headboard/footboard for my daughter's bed that came with areas that hadn't been painted thoroughly. I had to send it back and the replacement they sent came without the finials. It took them months to figure out how to replace them. Ultimately they sent a whole new set and I had to take the finials out and return the rest of it.
What a hassle. I have ordered two quilts in the last year and both arrived with defects in the stitching. One was more of a cosmetic issue but the other actually had a hole in the seam. I ordered a jewelry box that was $90 and it came with a scratch on it.
It's so frustrating because I love their style and always see things I like in their catalogs but am pretty much at the point of giving up and would recommend to others to think twice about ordering stuff from them --especially at full price.