Not resolved
Customer service

We bought 5 rugs - one was 5 x 8, 2 were long runners and 2 were 3 x 5. The runners were too long to go alongside the bed, so we opted to keep the shorter rugs.

The runners were brand new, un-used. We went Pottery Barn's on-line returns website and printed out return labels and dropped them off with UPS. After a couple of billing cycles I thought we would be credited. I called Pottery Barn and they said that they have no record of the return nor of a return shipping/tracking number -- and they said that they couldn't help me.

Unless I had the tracking number (which their system generated), I could not be refunded.

I find this unbelievable. Very poor customer service to say the least !

Product or Service Mentioned: Pottery Barn Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $448.

Preferred solution: Let the company propose a solution.

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