Ordered a triple sconce, Ashland item# 73-3176740 for my bathroom. My electrician broke one of the globes accidentally during installation.
Called Pottery Barn customer service for a replacement globe and was told they do not provide replacement parts unless it arrived damaged. I asked for the name of the manufacturer and a supervisor. The supervisor told me that they do not provide replacement parts and as per company policy could not give me the name of the manufacturer.
Have told friends not to order from this company as I will never deal with them again. Can't believe this ridiculous company policy for overpriced merchandise.
Monetary Loss: $159.