Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy

I ordered 2 chandeliers from Potery Barn about a week ago and I get an email yesterday stating that my items have been canceled, my money will be returned, and here have a 20% coupon (you can almost always get a 20% coupon from this site and this one, like the others, doesn’t stack with anything). The items are still on their website so they still have them.

The price however has gone up.

All I wanted was the items I ordered for the price that was agreed upon at checkout. This company did not honor that price and after 3 failed attempts through customer service I’m posting here and elsewhere.

Product or Service Mentioned: Pottery Barn Customer Care.

Company wrote 0 private or public responses to the review from Oct 05.
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