I received a faux fur throw as a gift from my parents. I washed according to the label instructions and it was ruined.
It no longer felt soft and instead was matted. I took it back to the store with my receipt and the manager said he couldn’t do anything because he didn’t know what I did to it and I may have just washed it too many times. It was only a month old and had only been washed once. He was rude and unhelpful.
I’m so shocked because I’ve furnished nearly my entire home with PB and I’ve always had great customer service. It’s odd that he wouldn’t help me with a simple blanket.
I only wanted to exchange it so I could have a new one that I would dry clean only in the future. (The label does say machine wash cold tumble dry low)
Product or Service Mentioned: Decorative Throw.
Reason of review: Bad quality.