State: Florida Clear all filters (28 of 658 reviews match)
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1.0
Details
As a previous employee of this company, I feel like it is important to express my concerns about this company and make customers aware of how terrible this company is: Training as a 'Work-From-Home Customer Service Representative' for this company is around 2-3 weeks....
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3 comments
Anonymous
#1735745

I wish I'd read this before I ordered a couple of armchairs. I shop at Wayfair mostly because they have outstanding customer service, but they don't have many leather chairs.

Can I complain to American Express? Thankfully I didn't sign up for their credit card.

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Review
#1582410 Review #1582410 is a subjective opinion of poster.
Reason of review
Poor customer service

Pottery Barn review in Orlando, Florida: Guaranteed delivery of table 12/22/18 thru 1/4/19 BUT CAN’T

Placed an order for a console table on November 18, 2018 was told delivery would be between December 22, 2018 and January 4, 2019 Called today, December 29, 2018 to see where the table was and was told it would not be available for delivery until March 9, 2019... THAT IS 4 FREAKIN MONTHS.....COMPLETELY UNACCEPTABLE I told them to cancel the order and was told they could TRY TO CANCEL BUT COULDN’T GUARANTEE THAT THE ORDER WOULD CANCEL!!! I WILL NEVER BUY ANOTHER THING FROM POTTERY BARN EVER!!!!!
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Review
#1436215 Review #1436215 is a subjective opinion of poster.
Reason of review
Using a terrible outside vendor
Loss
$600
Preferred solution
Let the company propose a solution
4.2
Details
I have a $375 reward that I am unable to use because for some reason Pottery Barn says I’ve already used it on a previous order which is not the case. I paid for the order in full. The reward is valid and unexpired. The frustration is that after talking with customer...
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Review
#1409609 Review #1409609 is a subjective opinion of poster.
Service
Pottery Barn Rewards Program
Reason of review
Poor customer service
2.2
Details
I have been a loyal PB customer for 20 years. There is not a room in my house that does not have PB in it. I have 3 PB couches in my house and two of them are 14 years old and in great shape. Eight months ago I purchased a PB Comfort sectional. Every back cushion has...
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Review
#864216 Review #864216 is a subjective opinion of poster.
Product
Pottery Barn Pb Comfort Fabric Sofa
Cons
  • Bad quality
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
Tags
  • Terrible Quality Pottery Barn
I very rarely order anything from the website as consumer reviews are horrific. My local store is gorgeous and the service is beyond exceptional. I took a risk and allowed them to place my order. It's been a nightmare since. I'm forced to call daily to find out...
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Review
#763331 Review #763331 is a subjective opinion of poster.
Service
Pottery Barn Customer Care
Reason of review
Poor customer service
Pottery Barn review - Customer Service can't Cancel Online orders!!
Pottery Barn review - Customer Service can't Cancel Online orders!!
12/26 I ordered sheet set from Pottery Barn's online site using a gift card and CC. When the order was placed items showed in STOCK, but in the cart showed available shipping was 1/8/2016 then I recieved an email stating my items were BACK-ORDERED and won't be able to...
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6 comments
Anonymous
#1774920

Pottery Barn customer service is the worst!!!

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Featured
Review
#760277 Review #760277 is a subjective opinion of poster.
Product
Pottery Barn Gift Card
Cons
  • Lack of communication
  • Website no cancel option
  • Customer service
Reason of review
Order processing issue
Tags
  • Gift
  • Bedd
  • Credi
  • Webs

Pottery Barn - Credit Card Review from Deerfield Beach, Florida

Ordered a personalized bag for my daughter to be delivered on December 14th. Called on December 19th to ask for information and was told the order was scheduled to be delivered on the 24th. I said it was not actually correct but it was still fine as long as it was going to be delivered before Christmas. It didn't come and today they are not eve picking my call. Credit card was charged on December 6th hence I am taking legal action.
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Review
#758304 Review #758304 is a subjective opinion of poster.
Product
Pottery Barn Credit Card
Reason of review
Order processing issue
We returned a catalog order to the nearest PB store and were given paperwork with the refund number which said we would get a credit on our account. Never was there any question. They took it back, happily. Today, I checked to see if we had gotten the credit on our...
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Review
#755073 Review #755073 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I returned two items to Pottery Barn where they issued the UPS call tag and it was confirmed as received at their DOCK. This was over a month ago, and even after countless calls, emails, and letters, I have not received the credit amount. I don't have the product, and...
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Review
#754979 Review #754979 is a subjective opinion of poster.
Product
Pottery Barn Credit Card
Cons
  • Return process
Reason of review
Poor customer service
Loss
$357
Preferred solution
Full refund

Contact Pottery Barn Customer Service

Website:
Mailing Address:
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
All Pottery Barn Contacts

Pottery Barn Products and Services Reviews

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Latest Question

Pottery Barn Questions
2.3
Details
Don't bother ordering from Pottery Barn if you want your things in a timely fashion. Items marked 'in stock' at ordering time are not shipped and when weeks later you check to see where the heck the stuff is the status for shipping just says unavailable. Email...
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1 comment
Anonymous
#1081918

Had the same exact experience and will no longer order from them. That is too bad for them because I have so many wedding gifts to purchase this year alone!

Review
#754589 Review #754589 is a subjective opinion of poster.
Service
Pottery Barn Shipping Service
Cons
  • Policy
  • Delivery service
  • Poor customer service
Reason of review
Poor customer service
Loss
$750
Preferred solution
Deliver product or service ordered