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Terrible customer service consistently. Can't ever get through to them using the customer service phone number. They took my rewards points when I tried to exchange the product for a different color. I complained to BBB but Pottery Barn would not acknowledge it....
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Company wrote 0 private or public responses to the review from Jun 11.
Anonymous
Marsha

Terrible, horrible, customer service. I will NEVER buy from Pottery Barn again.

PotteryBarnKidsSocialTeam
PotteryBarnKidsSocialTeam

Hello: I'm sorry you did not receive your Rewards back after the exchange and would like to know more. Please send your order information to support@potterybarn.com and I'll b...

1.0
I didn't like
  • Unresponsive customer service
#1277838
I ordered a sleeper couch, two chairs, rugs, and other items for a new move. When we placed the order they said it would be 4-6 weeks, which was shocking. We've been told by customer service every other week since they missed the first 6 weeks, the delivery would...
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Company wrote 0 private and 1 public responses to the review from Oct 09, 2017.
PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello, I am so sorry for your disappointing experience with your latest order. You may check your private message for my contact information and if you still need assistance...

1.0
#1112619
Do NOT buy this sofa. I've had this sofa several months but only used it for several weeks, 2 to 3 hours a day. After about 2 weeks the down filled back cushions lost their shape and provided no support. Customer service sent foam cushions as a replacement. They're...
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Company wrote 0 private or public responses to the review from Jul 01, 2016.
1.9
#875399
Let's just say that one attempt to modify the material for a furniture order resulted in the order being cancelled while I was told for months that the order had shipped and everything was fine. Finally the associate told me, "I guess everyone else you spoke to just...
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Company wrote 0 public responses to the review from Feb 13, 2016.
1.0
I didn't like
  • Delivery delay
#789440
We were sent the throw. I paid for the initials to be mongrammed as a Christmas present for my 11 year old daughter. They put the monogram on upside down. They will not give me a refund. They cannot replace it because they are out of stock. Why won't they refund the...
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Company wrote 0 private or public responses to the review from Jan 27, 2016.
1.8
#778925
I went to the Pottery Barn outlet and bought the softest crib sheet and pillowcase (Chamois) for my grandbaby and what I thought was the same softest twin fitted sheet for my 4 year old granddaughter. Yes, the clerk told me about a hundred times (no kidding) that at...
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Company wrote 0 public responses to the review from Dec 08, 2015.
I didn't like
  • Customer service for returns
#747199

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Roswell Road, East Cobb, Marietta, GA) They ALWAYS go out of their way to make sure I'm happy. Although they're busy, they unfailingly are courteous,...
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Company wrote 0 public responses to the review from Sep 26, 2015.
5.0
I liked
  • Sales associates
  • Being able to cancel my order
  • Furniture
#706444
have never been so disappointed in the lack of customer service. Pottery Barn in general has degraded themselves as a store the only thing they forgot to do is lower the prices. Well truthful I have got better customer service from Walmart!!! Problem is I went to...
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Company wrote 0 private or public responses to the review from Dec 21, 2014.
1.0
I didn't like
  • Poor customer service
#572924
Whatever you do, never ever ever order a headboard from Pottery Barn. First of all, they are way overpriced. And secondly, you will be dealing with customer service for 2 months. I ordered it in the first week of June, and it was "delivered on June 30th. When the...
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Company wrote 0 public responses to the review from Jul 17, 2014.

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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I purchased a table from PB and spent over $700 including delivery charges. I returned the table because the quality was terrible. PB has not credited my card for the price of the item and it has been over 2 weeks since I returned it. For a company with a business...
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Company wrote 0 private or public responses to the review from Dec 17, 2013.