State: Georgia Clear all filters (18 of 658 reviews match)
filters
State:
City:
Show
Product:
Show
1.0
Details
Terrible customer service consistently. Can't ever get through to them using the customer service phone number. They took my rewards points when I tried to exchange the product for a different color. I complained to BBB but Pottery Barn would not acknowledge it....
View full review
2 comments
Anonymous
#1551107

Terrible, horrible, customer service. I will NEVER buy from Pottery Barn again.

View more comments
Review
#1277838 Review #1277838 is a subjective opinion of poster.
Cons
  • Unresponsive customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.0
Details
I ordered a sleeper couch, two chairs, rugs, and other items for a new move. When we placed the order they said it would be 4-6 weeks, which was shocking. We've been told by customer service every other week since they missed the first 6 weeks, the delivery would...
View full review
1 comment
PotteryBarnSocialTeam
#1377848

Hello, I am so sorry for your disappointing experience with your latest order. You may check your private message for my contact information and if you still need assistance please let me know. Pottery Barn Social Media Lead

Review
#1112619 Review #1112619 is a subjective opinion of poster.
Service
Pottery Barn Shipping Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.9
Details

Update by user Jul 31, 2016

I'm still waiting on Pottery Barn to pick up the sofa and give me a merchandise credit. I've sent several emails but PB customer service hasn't responded since 07/02/16.

It seems their Customer Service is just as bad as their merchandise. I pursue this harder but PB...

View full review
Review
#875399 Review #875399 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1500

Pottery Barn review in Georgia: Last Time I "attempt" to buy something from PB

1.0
Details
Let's just say that one attempt to modify the material for a furniture order resulted in the order being cancelled while I was told for months that the order had shipped and everything was fine. Finally the associate told me, "I guess everyone else you spoke to just didn't read the notes." Seriously?!!!! Just a horrible experience from end to end. Ultimately I will just go to a furniture store, which is what i should have done to begin with, and get something probably nicer for half the cost. Never...again....
View full review
Review
#789440 Review #789440 is a subjective opinion of poster.
Product
Pottery Barn Chair
Cons
  • Delivery delay
Reason of review
Poor customer service

Pottery Barn - Pbteen Sherpa Pop Throw Review from Sandy Springs, Georgia

1.8
Details
We were sent the throw. I paid for the initials to be mongrammed as a Christmas present for my 11 year old daughter. They put the monogram on upside down. They will not give me a refund. They cannot replace it because they are out of stock. Why won't they refund the money? They made a mistake. I am not going to take the gift away from my 11 year old daughter and return it to pottery barn to get our money back....when they can't use the item anyway. They need to make this right. I paid for the item and they sent an item that was not done correctly. I have been emailing with their customer service and to no avail. They continue to disregard me as a customer. I have spent thousands of dollars with pottery barn buying furniture and bedding throughout the years. This customer service is terrible. I will never buy a thing from them again.
View full review
Review
#778925 Review #778925 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Pottery Barn review in Alpharetta, Georgia: They mean it when they say no returns!!

I went to the Pottery Barn outlet and bought the softest crib sheet and pillowcase (Chamois) for my grandbaby and what I thought was the same softest twin fitted sheet for my 4 year old granddaughter. Yes, the clerk told me about a hundred times (no kidding) that at the outlet there were no returns. Well, I just started to pack the sheets and realized I got a full size instead of a twin. Called to ask if I could just exchange the full for a twin - no I don't want a refund or even the difference between the twin and full - just to swap them out and was told no and then a whole 20 minute berating on their return policy! My advice - either don't buy anything from a Pottery Barn outlet store or make absolutely sure you examine every inch of whatever you're buying!
View full review
Review
#747199 Review #747199 is a subjective opinion of poster.
Cons
  • Customer service for returns
Reason of review
cant even exchange
Loss
$40
Preferred solution
Let the company propose a solution

I love Pottery Barn!

5.0
Details
First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Roswell Road, East Cobb, Marietta, GA) They ALWAYS go out of their way to make sure I'm happy. Although they're busy, they unfailingly are courteous, knowledgeable helpful and accommodating. This is a reminder to always check with your local store before buying anything online. Online the Sicily console was on clearance for $399.00, $40 shipping, $40 surcharge and $33.60 tax for a total of $513.59. Went to "my" store and the same table was $319.97 - $48.00 (catalog promotion trans 15% off), $16.32 local merchandise tax, shipped to store (no shipping fee and no surcharge). Total cost from my store for the same item: $288.29....a savings of $225.30 on a table that was originally sold for $799.99!! But wait there's more! I went home, found a $25 off coupon, called store and they said, "no problem". They returned the purchase I had previously made and then ran it through again with the additional $25 discount!! True, I have to go back to the store to pick it up when it arrives but I think I can manage!! ALWAYS check with your local store before ordering online and make friends with the sales staff
View full review
Review
#706444 Review #706444 is a subjective opinion of poster.
Pros
  • Furniture
  • Being able to cancel my order
  • Product
Reason of review
Good customer service

Pottery Barn review in Conyers, Georgia: Terrible Customer Service

1.0
Details
have never been so disappointed in the lack of customer service. Pottery Barn in general has degraded themselves as a store the only thing they forgot to do is lower the prices. Well truthful I have got better customer service from Walmart!!! Problem is I went to order a Christmas Gift and apparently there was a mistake on THEIR end with pricing. I went to order a backpack and it was only .30 so I ordered 10. My card was charged and I received conformation of shipping on Christmas Eve. Then I went to check for a tracking number and everything had changed. I called customer service and was told out of stock sorry. Very Rude so I requested supervisor. Oh no one here until 10:30 I will have them call. Imagine this NO CALL. So I called back still no where with this new customer service person. AGAIN NO SUPERVISOR will take a message. LOL So after going over every thing again with her and being put on hold over and over again. Guess what I learned. Oh we have them we just changed the number. I can sell you one now and have it shipped for FULL PRICE and shipping and handling. NO THANK YOU. When I confronted her with that being a terrible thing for a company like pottery barn to do she immediately back stepped and ended up offering me a store credit once I purchased the bags and paid full price and S/H. AGAIN NO THANK YOU. As of right now NO REFUND has been made and no email to tell me it is out of stock. This is such poor customer service I plan to blow up the internet anywhere I can to let people know how terrible of a company Pottery Barn has become.
View full review
Review
#572924 Review #572924 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Whatever you do, never ever ever order a headboard from Pottery Barn. First of all, they are way overpriced. And secondly, you will be dealing with customer service for 2 months. I ordered it in the first week of June, and it was "delivered on June 30th. When the...
View full review
Review
#511594 Review #511594 is a subjective opinion of poster.
Service
Pottery Barn Customer Care
Loss
$250
Tags
  • Lazy
  • incompetent
  • Delivery nightmare

Contact Pottery Barn Customer Service

Website:
Mailing Address:
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
All Pottery Barn Contacts

Pottery Barn Products and Services Reviews

Compare Pottery Barn to

Pottery Barn
Pottery Barn
645 reviews
1.8
VS
West Elm
West Elm
645 reviews
1.9
Compare Pottery Barn vs West Elm

Latest Question

Pottery Barn Questions
I purchased a table from PB and spent over $700 including delivery charges. I returned the table because the quality was terrible. PB has not credited my card for the price of the item and it has been over 2 weeks since I returned it. For a company with a business...
View full review
Review
#464528 Review #464528 is a subjective opinion of poster.
Service
Pottery Barn Delivery Service
Loss
$750