State: Georgia City: Atlanta Clear all filters (8 of 658 reviews match)
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I ordered a sleeper couch, two chairs, rugs, and other items for a new move. When we placed the order they said it would be 4-6 weeks, which was shocking. We've been told by customer service every other week since they missed the first 6 weeks, the delivery would...
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1 comment
PotteryBarnSocialTeam
#1377848

Hello, I am so sorry for your disappointing experience with your latest order. You may check your private message for my contact information and if you still need assistance please let me know. Pottery Barn Social Media Lead

Review
#1112619 Review #1112619 is a subjective opinion of poster.
Service
Pottery Barn Shipping Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Whatever you do, never ever ever order a headboard from Pottery Barn. First of all, they are way overpriced. And secondly, you will be dealing with customer service for 2 months. I ordered it in the first week of June, and it was "delivered on June 30th. When the...
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Review
#511594 Review #511594 is a subjective opinion of poster.
Service
Pottery Barn Customer Care
Loss
$250
Tags
  • Lazy
  • incompetent
  • Delivery nightmare
I purchased a table from PB and spent over $700 including delivery charges. I returned the table because the quality was terrible. PB has not credited my card for the price of the item and it has been over 2 weeks since I returned it. For a company with a business...
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Review
#464528 Review #464528 is a subjective opinion of poster.
Service
Pottery Barn Delivery Service
Loss
$750

Pottery Barn review in Atlanta, Georgia: On line purchase and delivery

I purchased the Graham desk hutch on line. When it arrived the UPS delivery person got it into my living room but only with my help. It weighed 149 lbs!! When I opened the box, it had to be assembled - surprise!! The top was smashed and unusable. I called PB to order a new top. They said they would send a new top but sent a whole new hutch and the same part was smashed in the same place. I am having UPS pick it up and return it since I will not go through this again! This was a $700 piece of junk!
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Review
#445544 Review #445544 is a subjective opinion of poster.

Pottery barn shiping policy

I have registered for so many items for my wedding registry at pottery barn and am completely unsatisfied with their customer service, the quality of their items and the completely ridiculous shipping policy! I called customer service to see why so many of the items on the registry would be so delayed and why there are random shipping charges. Not only was I put on hold for 20 minutes, most of the items were not even available for another 2 months, but I could get a store to order it to get it sooner? There is no sense or logic to their reasoning other than to rip their customers off and waste our time! I would not recommend registering here or even getting a wedding present for anyone from here. They are completely inconvenient!
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1 comment
Anonymous
#544860

If you don't like the quality of their products why did you register there?

Review
#346487 Review #346487 is a subjective opinion of poster.
Service
Pottery Barn Shipping Service
Loss
$500
I purchased a Pottery Barn Comfort Square Grand Sofa last July and hoped for the great experience I was told to expect. Unfortunately, I have had nothing but grief with my interactions with both store personnel and their customer service via telephone. But worst of...
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5 comments
Anonymous
#1573800

Mine is in ciottage only used 3 months of the year by 2 people. It is a piece of junk.

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Review
#288006 Review #288006 is a subjective opinion of poster.
Product
Pottery Barn Sofa
I normally love Pottery Barn items, but I have Just ordered a Pearl Embroidered Duvet Cover and had it personalized. Unfortunately the Rep failed to tell me that a King/California King are the same size!!! $150 just blown away!! When I called back Customer Service, ...
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Review
#233863 Review #233863 is a subjective opinion of poster.
My husband and I purchased furniture from Pottery Barn February 2010. We were told by two sales people that there was a promotion for zero percent interest financing. There were also signs all over the store advertising this sales promotion as well. This month we...
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Review
#181568 Review #181568 is a subjective opinion of poster.
Loss
$2700

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2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
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(888) 779-5176
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