(8 of 589 reviews match)
I ordered a sleeper couch, two chairs, rugs, and other items for a new move. When we placed the order they said it would be 4-6 weeks, which was shocking. We've been told by customer service every other week since they missed the first 6 weeks, the delivery would...Read more
Company wrote 0 private and 1 public responses to the review from Oct 09, 2017.
Whatever you do, never ever ever order a headboard from Pottery Barn. First of all, they are way overpriced. And secondly, you will be dealing with customer service for 2 months. I ordered it in the first week of June, and it was "delivered on June 30th. When the...Read more
Company wrote 0 public responses to the review from Jul 17, 2014.
I purchased a table from PB and spent over $700 including delivery charges. I returned the table because the quality was terrible. PB has not credited my card for the price of the item and it has been over 2 weeks since I returned it. For a company with a business...Read more
Company wrote 0 private or public responses to the review from Dec 17, 2013.
Pottery Barn - On line purchase and delivery
I purchased the Graham desk hutch on line. When it arrived the UPS delivery person got it into my living room but only with my help. It weighed 149 lbs!! When I opened the box, it had to be assembled - surprise!! The top was smashed and unusable. I called PB to order a new top. They said they would send a new top but sent a whole new hutch and the same part was smashed in the same place. I am having UPS pick it up and return it since I will not go through this again! This was a $700 piece of junk!
Company wrote 0 public responses to the review from Sep 06, 2013.
I have registered for so many items for my wedding registry at pottery barn and am completely unsatisfied with their customer service, the quality of their items and the completely ridiculous shipping policy! I called customer service to see why so many of the items on...Read more
Company wrote 0 public responses to the review from Sep 19, 2012.
I purchased a Pottery Barn Comfort Square Grand Sofa last July and hoped for the great experience I was told to expect. Unfortunately, I have had nothing but grief with my interactions with both store personnel and their customer service via telephone. But worst of...Read more
Company wrote 0 public responses to the review from Jan 10, 2012.
I normally love Pottery Barn items, but I have Just ordered a Pearl Embroidered Duvet Cover and had it personalized. Unfortunately the Rep failed to tell me that a King/California King are the same size!!! $150 just blown away!! When I called back Customer Service, ...Read more
Company wrote 0 private or public responses to the review from Apr 23, 2011.
My husband and I purchased furniture from Pottery Barn February 2010. We were told by two sales people that there was a promotion for zero percent interest financing. There were also signs all over the store advertising this sales promotion as well. This month we...Read more
Company wrote 0 private or public responses to the review from May 10, 2010.
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