The Pottery Barn website placed a duplicate order for a $500 wedding registry item. I received the emails and called customer service with 5 minutes to cancel. Talked with multiple customer service reps to try to resolve.
The answer was consistent. We can't stop the order. The bride will have to return the products herself and then you'll get your money back.
So I am out $500 dollars, and the busy bride has to be contacted and asked to return the duplicate gift.
All this when the company was notified within 5 minutes that they had a website problem. In addition to multiple follow up emails and calls in the first 24 hours after the order was placed!
WHAT A SCAM!!!!! Do not use them for a wedding registry. avoid Pottery Barn at all costs.
Product or Service Mentioned: Pottery Barn Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $500.