State: Illinois Clear all filters (19 of 589 reviews match)
filters
State:
City:
Show
Product:
Show
I purchased a custom York roll arm sectional sofa. I spent over $7k on it. It is still for sale on the PB website. You can still order the exact same components, same slipcover and fabric, and you too can go through the customer service *** that I am. The...
Read more
Company wrote 0 private or public responses to the review from Jul 25, 2016.
1.6
I didn't like
  • Poor excuses from customer service
  • No follow up
  • Defective merchandise
#888480
This is the second time I've been screwed by PB and my grandchildren's Christmas gifts were not delivered. I ordered 2 personalized lap desks this year on 12/2 with every expectation they would arrive for Christmas. In fact, during two conversations w customer...
Read more
Company wrote 0 public responses to the review from Jan 27, 2016.
1.7
#778959
Irritating that Pottery Barn has the audacity to charge a 'processing fee' to every order yet they can't seem to process a return in a fair amount of time... _ I've been waiting 4 weeks for a refund on a returned item. When I called, they said it would only take...
Read more
Company wrote 0 public responses to the review from Dec 14, 2015.
I didn't like
  • Poor customer service
  • Customer service for returns
#750869
Sat Nov 21, 2015 - placed an online order with no problem. A few hours later the confirmation email came through with MY street number but the rest of the info is a person in another state. Obvious computer glitch - I called customer service - said they couldn't do...
Read more
Company wrote 0 public responses to the review from Nov 22, 2015.
I liked
  • Sales associates
  • Our sales person
I didn't like
  • Incompetent people
#738400
I love the products and have invested in several rooms of furniture and all the things that go along with that. But when you call in with any sort of issue, or adjustment to an order or discount coupon, you can't get to anyone who can make a decision. It's the worst...
Read more
Company wrote 0 public responses to the review from Oct 27, 2015.
Peoria Heights, Illinois
I didn't like
  • Incompetent people
  • Coupon code
#724248
I saw a table that I wanted to buy @ PB. They had AT LEAST 3 on the floor - each different. I picked the one I wanted (the other 2 were not as nice). I was told that I couldn't have it but would have to place an order. I checked the PB website and it can't be...
Read more
Company wrote 0 public responses to the review from Oct 01, 2015.
Anonymous
Anonymous

No your nuts for thinking the world owes you anything. Get in line like the rest of us

2.9
#709333
Show

Pottery Barn Sofa Review

Unfortunately PB does not stand behind their vendors ordered a picture by Jennifer Meyers and it began to look terrible inside the frame. Wavy and pretty much look very unprofessional no luck when I tried to get help as I was told I was on my own regarding the vendor. Won't order from PB again also not happy with the sofa sleeper purchase
Company wrote 0 public responses to the review from Sep 01, 2015.
2.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
#692720
Show

Pottery Barn Bookcase Review

Love my furniture and delivery staff, IF you can actually get a delivery date set up. HORRIBLE delivery scheduling service. It took 4 calls to arrange for bookcase delivery. Decided to order 2nd and hopefully have delivered same day. They came from Ohio to SW Indiana 2 days mid July, but only brought 1 bookcase. I am not available for dates of July 26 or 28th; so then next delivery October?
Company wrote 0 public responses to the review from Jul 14, 2015.
3.0
Details
Customer service
Price Affordability
Product or Service Quality
Value for money
#665827
I purchased some dishware at this location some time ago. I've used most of the set on a regular basis with the exception on the coffee cups. Everything has held up great with the exception of those same cups. The were packed and stored in the pantry. When I pulled...
Read more
Company wrote 0 public responses to the review from Feb 20, 2015.
#597877

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
More
My family just bought 4 monogrammed Christmas stockings. The font on my wife's is 1/2" larger than the other 3 we received. We complained and they sent another, and it HAD THE SAME PROBLEM!!!! We were told by their management that they have no controls over their...
Read more
Company wrote 0 public responses to the review from Dec 16, 2014.
#570628