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Pottery Barn review in Du Quoin, Illinois: It's not what it used to be

The poor quality of these stockings. I had them monogramed, so obviously can not return them. The lettering is puckered and can barely make out the name because of the thin threading. Also wish I had not ordered the monogramed picture frame with lettering so tiny you can't see it either. You could choose a font but not size. Could not reach anyone on the phone to help with my order but that would not have changed the disappointing quality on the stockings. I have ordered them in the past. They were beautiful and perfect. Not this time.
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Review
#1723094 Review #1723094 is a subjective opinion of poster.
Product
Pottery Barn Christmas Stocking
1.6
Details
I purchased a custom York roll arm sectional sofa. I spent over $7k on it. It is still for sale on the PB website. You can still order the exact same components, same slipcover and fabric, and you too can go through the customer service *** that I am. The...
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Review
#888480 Review #888480 is a subjective opinion of poster.
Product
Pottery Barn Sofa
Cons
  • No follow up
  • Defective merchandise
  • Poor excuses from customer service
Reason of review
Damaged or defective
Loss
$7764
Preferred solution
Deliver product or service ordered
Tags
  • defective products
  • Item Not As Described
  • Pottery Barn Old Orchard

Pottery Barn - Lapdesk Review from Naperville, Illinois

1.7
Details
This is the second time I've been screwed by PB and my grandchildren's Christmas gifts were not delivered. I ordered 2 personalized lap desks this year on 12/2 with every expectation they would arrive for Christmas. In fact, during two conversations w customer service I was promised they were on their way and would arrive on Christmas Eve. They did not. Last year it was personalized luggage. A mere week before Christmas I was notified that the item was now out of stock and would not arrive. This gave me NO time to find another seller who could personalize and ship on time for the holiday. I think PB should gift me those lap desks for all the aggravation, stress & inconvenience they caused me two years in a row. Barbara Groskopf
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Review
#778959 Review #778959 is a subjective opinion of poster.
Reason of review
Poor customer service

Pottery Barn review in Round Lake, Illinois: The worst customer service every experienced.

Irritating that Pottery Barn has the audacity to charge a 'processing fee' to every order yet they can't seem to process a return in a fair amount of time... _ I've been waiting 4 weeks for a refund on a returned item. When I called, they said it would only take 'another' 3-4 business days. _ I cancelled an order within 30 minutes of placing it online. When I called, the customer service rep informed me that I would not see a refund for 7-10 business days and she was not able to give me a cancellation number. She said I would receive a cancellation confirmation email which, I of course never received, but did wish me luck at the end of the call! _ The most recent order placed was 'noted' to be delivered within 2 weeks. After 1 week, I received an email that it would actually take 3 weeks. When I called customer service to inquire why it would take longer than the order confirmation stated I was told it was a backordered item. Wish they would have told me that when I initially placed the order. _ I won't even go into the bizarre problems I encountered when I ordered a table set such as receiving table legs without instead of the whole table. YEP! Done done done with ordering from Pottery Barn and all its affiliates!
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Review
#750869 Review #750869 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Customer service for returns
Reason of review
Order processing issue
Sat Nov 21, 2015 - placed an online order with no problem. A few hours later the confirmation email came through with MY street number but the rest of the info is a person in another state. Obvious computer glitch - I called customer service - said they couldn't do...
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Review
#738400 Review #738400 is a subjective opinion of poster.
Service
Pottery Barn Customer Care
Pros
  • Our sales person
  • Sales associates
Cons
  • Incompetent people
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Pottery Barn review in Peoria Heights, Illinois: Poorest customer service ever

I love the products and have invested in several rooms of furniture and all the things that go along with that. But when you call in with any sort of issue, or adjustment to an order or discount coupon, you can't get to anyone who can make a decision. It's the worst customer service from a company that should pride themselves on doing that well. Instead they just don't care. Their people follow a script rather than listen to a customer's situation. For what they charge this is ridiculous. Customers do not matter to them. We are just numbers. Buyer BEWARE. Example, I sent an email explaining a situation and received a form email that said "thanks we take customer service seriously. let us know if there is anything else you need in the future." They didn't acknowledge or address my situation at all. It was just a computer reply. Very frustrating. They want your online order but after that they want nothing to do with you.
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Review
#724248 Review #724248 is a subjective opinion of poster.
Cons
  • Coupon code
  • Incompetent people
Reason of review
Poor customer service
2.9
Details
I saw a table that I wanted to buy @ PB. They had AT LEAST 3 on the floor - each different. I picked the one I wanted (the other 2 were not as nice). I was told that I couldn't have it but would have to place an order. I checked the PB website and it can't be...
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1 comment
Anonymous
#1051613

No your nuts for thinking the world owes you anything. Get in line like the rest of us

Review
#709333 Review #709333 is a subjective opinion of poster.
Reason of review
Poor customer service

Pottery Barn Sofa Review

2.0
Details
Unfortunately PB does not stand behind their vendors ordered a picture by Jennifer Meyers and it began to look terrible inside the frame. Wavy and pretty much look very unprofessional no luck when I tried to get help as I was told I was on my own regarding the vendor. Won't order from PB again also not happy with the sofa sleeper purchase
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Review
#692720 Review #692720 is a subjective opinion of poster.
Product
Pottery Barn Sofa
Reason of review
Bad quality

Pottery Barn Bookcase Review

3.0
Details
Love my furniture and delivery staff, IF you can actually get a delivery date set up. HORRIBLE delivery scheduling service. It took 4 calls to arrange for bookcase delivery. Decided to order 2nd and hopefully have delivered same day. They came from Ohio to SW Indiana 2 days mid July, but only brought 1 bookcase. I am not available for dates of July 26 or 28th; so then next delivery October?
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Review
#665827 Review #665827 is a subjective opinion of poster.
Reason of review
Problem with delivery

Contact Pottery Barn Customer Service

Website:
Mailing Address:
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
All Pottery Barn Contacts

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Pottery Barn review in Chicago, Illinois: Deffective Merchandise and Poor Customer Service

I purchased some dishware at this location some time ago. I've used most of the set on a regular basis with the exception on the coffee cups. Everything has held up great with the exception of those same cups. The were packed and stored in the pantry. When I pulled them out to use the enamel was pealing off the cups. I contacted pottery barn to see if the were willing to address the matter since this was clearly a defective product and could be a hazard. Rather than even apologize I was just told it was wear and tear and it would be beyond what they were willing to do for a customer. It's really a shame, beware because there dedication to customer service really only goes so far and I guess they're so profitable that there is no need to even apologize to a long time customer.
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Review
#597877 Review #597877 is a subjective opinion of poster.
Reason of review
Damaged or defective