Not resolved
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
0 comments

We bought a bathroom sconce at PB (Mercer Double Sconce, chrome finish). After a couple of years it showed huge areas of rust and black as the chrome peeled off.

I waited a while before contacting Pottery Barns customer service but was still within what I would think is a reasonable time to expect a fitting costing over $100 to last. Customer Service noted that their return period is 30 days!! What??? Does this mean they expect the product to last no more than 30 days.

I could have bought similar sconce from lamps plus for a lot less, but I thought I was buying a quality product It's really ugly (see photo below). I see they are still selling this range of sconces online - so I caution anyone not to waste their money buying this.

Review about: Pottery Barn Lamp.

Reason of review: Bad quality.

Monetary Loss: $159.

Preferred solution: I just want to warn others not to buy this. They offered $50 card..

I liked: Style - and how product looked when new.

I didn't like: Horrible quality and value.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like