NEVER buy anything from Pottery Barn or any Williams Sonoma business

148 of 415 Pottery Barn reviews

I ordered a bed from Pottery Barn in April 2015, and it was delivered to my home in May 2015.While I was crawling around on the floor on June 22, 2015, I noticed a piece that apparently was broken either in the warehouse or in the delivery process and the delivery guys not only failed to mention it but decided to try to cover up.

I contacted the Pottery Barn service and "quality delivery" team about the problem the next day and have been emailing and calling them off and on since then.It is now the end of August 2015, and the issue still hasn't been resolved.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Staff
Customer service

  • What I liked
      No items
  • What I disliked
    • Bad quality
    • Poor customer service
    • Incompetent people

Reason of review:
Poor customer service
Preferred solution:
Replace broken part of bed.
Product or service
Pottery Barn Sumatra Bed
Review category
Furniture and Decor
review #691649 by

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148 of 415 Pottery Barn reviews
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