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Pottery Barn review in Millburn, New Jersey: Horrible customer service and lying

1.0
Details
Asked if they had a sale coming up as i could wait, the sales person who haz been th here 10 plus years says i do not know, when they always have a labor day sale as i just found out! I will never recommend this store again!
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Review
#1639141 Review #1639141 is a subjective opinion of poster.
Service
Pottery Barn Customer Care
Pros
  • Product quality
Cons
  • Terrible solutions
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Price reduction
Tags
  • Pottery Barn Not The Same

Pottery Barn review in Trenton, New Jersey: Unhelpful customer service and no solutions offered

Don’t even know where to begin. On phone for hours, transferred multiple times to wrong departments, reward certificate issue, damaged furniture, wrongful finance charge on my pottery barn credit card. So dissatisfied!!!
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Review
#1425309 Review #1425309 is a subjective opinion of poster.
Sadly, the same thing happened to my brand new pottery barn ivory ruched throw. The instructions are bad. They should say handwash cold, then air fluff on no heat or line dry. I wouldn't trust it to a dry cleaner who might make a mistake. I cold washed and put it in...
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Review
#1414480 Review #1414480 is a subjective opinion of poster.
Product
Pottery Barn Decorative Throw
Reason of review
Bad quality
1.9
Details
They constantly change the shipping date. The shipping date has been changed 5 x already. What is the point of showing something instock with a date if you are going to keep changing it. If you check online for the item. It shows a delivery date much sooner than what I...
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1 comment
Anonymous
#1550737

Terrible customer service

Review
#1343347 Review #1343347 is a subjective opinion of poster.
Service
Pottery Barn Shipping Service
Cons
  • Misleading description
  • Poor excuses from customer service
  • Poor excuses
Reason of review
stock on items
Loss
$246
Preferred solution
Price reduction
Tags
  • ridiculous delivery delay
  • pottery Barn bad Service
  • Horrible Excuses
  • Online Order
1.7
Details
Purchased the Abbott X Table and chair set and within a month the table has several scratches. We were so careful once we got the first tiny scratch on it that we only used plastic ware on it exclusively. My daughter pulled a half full plastic water jar toward her and...
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Review
#1302747 Review #1302747 is a subjective opinion of poster.
Product
Pottery Barn Table
Cons
  • Quality and customer service
Reason of review
Not as described/ advertised
Loss
$4000
Preferred solution
Full refund
Pottery Barn - Landon Fabric Sofa Review from Englewood, New Jersey
I also purchased a Landon sofa from Pottery barn and spent $1600. This means that I chose the least expensive fabric but for $1600 I expected better. My IKEA sofa held up way better not only in terms holding its shape(the Landon sofa down pillows are horrible) but also...
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1 comment
Anonymous
#1263058

I am so happy you put this up here. I just cancelled my order for the couch after seeing this.

Thank you so much. Called pottery barn and they have no warantee on furniture!

That couch looks horrible! Thanks so much for warning me

Review
#948898 Review #948898 is a subjective opinion of poster.
Product
Pottery Barn Landon Fabric Sofa
Reason of review
Bad quality

Pottery Barn review in Mount Holly, New Jersey: No process in their system for getting re-delivery of a damaged item!

3.0
Details
Ordered about $5K of office furniture on Memorial Day. Majority of items came first time in great shape and timely but a couple items came numerous times all damaged in exact same place (packaging issue??). Problem was they don't have a system in place to deal with you when the items are damaged - you have to keep hounding them and calling.. trying to get them to give you your item. They keep saying they would call me but they never did - I would wait weeks with no calls and then start the hounding process. Finally months later got the items after tons of time on phone and numerous deliveries of the item damaged in the exact same place. No one ever offered anything to account for all this aggravation until I lost my temper with a rep 3 months into this process and then they gave me a credit towards some of the charges on my original order. Had to order one more file cabinet and same thing happened again! Still trying desperately to get that file cabinet. Hated to order it but committed to that furniture so no choice! Do yourself a favor and start this process with a different company. Love their products and the quality so far has been very good but not worth the hassle of dealing with a company with no process for handling returns and getting the order back in the system so the buyer eventually gets their original item in a timely fashion. If you order plan on spending tons of time on the phone. I'm writing this review while on the phone trying to get the last file cabinet that I already paid for!! The longer I hold the more reviews I write..... Currently I've been on hold for 18 minutes since original rep answered. He's waiting to talk to someone who can help me get my order!
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Review
#927915 Review #927915 is a subjective opinion of poster.
Service
Pottery Barn Customer Care
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Pottery Barn review in Fairfield, New Jersey: Silver Hammered Tray Disappointed

2.7
Details
Almost 2 years ago I purchased the Silver Hammered Tray that is advertised as aluminum with a nickel finish. This tray is used for decorative purposes only and sits in a living rooms that is occupied about five times a year. No harsh products are used in cleaning, simply a soft cotton cloth for dusting. A few weeks ago while dusting the tray started to peel. It came off in spots revealing black aluminum. After contacting Customer Service, I was told that this is normal wear and tear. However, I read when nickel finishes are not properly applied they can bubble causing peeling. Please do not buy this product and be disappointed as I am
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Review
#891593 Review #891593 is a subjective opinion of poster.
Product
Pottery Barn Tray
Reason of review
Bad quality
Tags
  • Pb Poor Quality

Pottery Barn Lamp Review from Franklin Township, New Jersey

2.5
Details
Im very disappointed after buying thousands of dollors worth of products. I purchaed 2 sconce wall lamps for our bedroom night stand area. With a couple of days we were notified that they are on back order..FOR 4-5 months. Ok, no big deal but almost daily I get emails advertising that I should buy the same exact lights before supplies run out, thereby suggesting if I buy quickly I will still get the product. Its on back order for 5 months and they are presuuring me the next day to buy the same product quickly suggesting they are nearing the end of their supply. This seems deceptive to me. Emails and calling customer service just results in response that completely ignore the issue and divert the point. Its like talking to a "wall" Gabe
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Review
#848783 Review #848783 is a subjective opinion of poster.
Product
Pottery Barn Lamp
Reason of review
Order processing issue

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Website:
Mailing Address:
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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Pottery Barn review in West Long Branch, New Jersey: Product not as advertised

2.8
Details
Ordered floor lamp beginning February 2016, received it on March 25, 2016. Instead of the advertised in line dimmer a very cheap sticky on-off had been substituted. Also missing part and cheaply made lamp socket with shade attachment ring making it extremely difficult to attach shade. Called customer service, very nice lady but she had limited resources. She finally promised to send me a replacement in May 2016 (said they are out of stock now) but could not assure me whether it will be as advertised. When you buy $300 class lamps you should not have such lousy service and cheapened products.
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Review
#817671 Review #817671 is a subjective opinion of poster.
Pros
  • Friendly employees
Cons
  • Poor quality
Reason of review
Not as described/ advertised