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They constantly change the shipping date. The shipping date has been changed 5 x already. What is the point of showing something instock with a date if you are going to keep changing it. If you check online for the item. It shows a delivery date much sooner than what I...
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Company wrote 0 private or public responses to the review from Aug 31.
Anonymous
Deirdre

Terrible customer service

1.9
I didn't like
  • Poor excuses
  • Misleading description
  • Poor excuses from customer service
#1343347
Purchased the Abbott X Table and chair set and within a month the table has several scratches. We were so careful once we got the first tiny scratch on it that we only used plastic ware on it exclusively. My daughter pulled a half full plastic water jar toward her and...
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Company wrote 0 private or public responses to the review from Jul 13.
1.7
Shrewsbury, New Jersey
I didn't like
  • Quality and customer service
#1302747
Pottery Barn - Landon Fabric Sofa Review from Englewood, New Jersey
I also purchased a Landon sofa from Pottery barn and spent $1600. This means that I chose the least expensive fabric but for $1600 I expected better. My IKEA sofa held up way better not only in terms holding its shape(the Landon sofa down pillows are horrible) but also...
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Company wrote 0 public responses to the review from Nov 04, 2016.
Anonymous
Anonymous

I am so happy you put this up here. I just cancelled my order for the couch after seeing this. Thank you so much. Called pottery barn and they have no warantee on furniture! ...

Ordered about $5K of office furniture on Memorial Day. Majority of items came first time in great shape and timely but a couple items came numerous times all damaged in exact same place (packaging issue??). Problem was they don't have a system in place to deal with...
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Company wrote 0 public responses to the review from Sep 29, 2016.
Almost 2 years ago I purchased the Silver Hammered Tray that is advertised as aluminum with a nickel finish. This tray is used for decorative purposes only and sits in a living rooms that is occupied about five times a year. No harsh products are used in cleaning,...
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Company wrote 0 private or public responses to the review from Jul 30, 2016.
2.7
#891593
Im very disappointed after buying thousands of dollors worth of products. I purchaed 2 sconce wall lamps for our bedroom night stand area. With a couple of days we were notified that they are on back order..FOR 4-5 months. Ok, no big deal but almost daily I get emails...
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Company wrote 0 public responses to the review from May 16, 2016.
Ordered floor lamp beginning February 2016, received it on March 25, 2016. Instead of the advertised in line dimmer a very cheap sticky on-off had been substituted. Also missing part and cheaply made lamp socket with shade attachment ring making it extremely difficult...
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Company wrote 0 private or public responses to the review from Mar 26, 2016.
2.8
West Long Branch, New Jersey
I liked
  • Friendly employees
I didn't like
  • Poor quality
#817671
Made an appointment with in store designer at waterside shops in Naples, FL. I had some bad experience at this location in the past yet I gave them another chance. They tend to care for certain race of people and totally ignore the rest by not acknowledging or helping...
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Company wrote 0 public responses to the review from Mar 11, 2016.
I have a few items purchased from Pottery Barn. More than one I have had bad luck with, and 2 more recent experiences. The 12 solid color bath towels I purchased, turned in to tie-die look. I purchased these towels for guest in our beach house. I purchased them in...
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Company wrote 0 public responses to the review from Jan 28, 2016.

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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Pottery Barn Customer Care Review

Pottery Barn does not care about customer satisfaction. After ordering monogrammed stockings for the 2nd time, a duplicate arrived and they insisted I made the mistake and made no concessions. The worst! Do not shop online. They make you pay for their mistakes.
Company wrote 0 public responses to the review from Dec 03, 2015.
1.0
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Product or Service Quality
Style and Design
Hawthorne, New Jersey
#744691