(11 of 589 reviews match)
Latest review first
Purchased furniture at the PB Teen store last month. Desk and hutch finally came but it needs to be assembled - which I am physically unable to do. I'm clearly disabled and the sales girl should have made me aware that assembly was required. After calling customer...Read more
Company wrote 0 public responses to the review from Sep 11, 2017.
I have to admit that they advertise well and their products look quite beautiful. We ordered the benchwright extending table and it was stunning when we first received it. Well, 3 months later with very minimal use (maybe 3 times?) and the use of things like coasters,...Read more
Company wrote 0 private or public responses to the review from Mar 20, 2016.
- How the products look in the beginning
I didn't like
- Poor quality
- Poor excuses from customer service
- Pottery barn does not honor their products
Pottery Barn Carlisle Sofa Review
Just went to special order a new sofa which I had previously priced and printed by a pottery barn associate. When I tried to place the order we found out the sofa was only offered in two of the seven grade a fabrics. If I wanted a specific color I would have to upgrade to grade c fabric and pay significantly more. Wasted all Saturday afternoon in pottery barn dealing with this. Bait and switch
Company wrote 0 public responses to the review from Oct 10, 2015.
We purchased a Premium Sunbrella® Rectangular Umbrella from Pottery Barn two years ago. The umbrella was only used three months per year (total 6 months of use). The crank to open and close the umbrella did not work with ease but worked well enough for the few times...Read more
Company wrote 0 public responses to the review from Sep 18, 2015.
I have the Chesapeake sectional, table chairs and umbrella and it is JUNK! I had same issue and they said I needed to put teak oil on it! It was ridiculous millions of slats to paint ...took my husband and I an entire weekend! It didn't last and needs to be done again....Read more
Company wrote 0 public responses to the review from May 20, 2015.
I paid $324.93 to have a sofa, chair & wooden trunk delivered. That is a ridiculous amount of money. I agreed to $190 of the fee, but the additional surcharge of $134.93 I was charged took me by surprise. I will never order from PB again because i feel the...Read more
Company wrote 0 private or public responses to the review from Nov 06, 2014.
First, I am a newer customer to shopping at pottery barn. I'm pregnant with my first and decided to splurge a little. Everything... I mean everything was pushed to being backordered after I made my registry which prompted me to purchase it in fear that I wouldn't...Read more
Company wrote 0 public responses to the review from Sep 11, 2014.
I purchased a small desk....nothing complicated, a flat top about 3 " thick 30" wide and maybe the same height. I am waiting on delivery of a new desk but need something for my grandson, until it comes. The desk cost 159.00 I selected it. 15.00 was added. I...Read more
Company wrote 0 private or public responses to the review from Jul 19, 2013.
We have just purchased Pottery Barn's five-piece, five-cushion, 10-pillow seagrass sectional sofa for $2,500. And, there is a major problem: it has an awful smell. Horrendous. Over-powering. Pottery Barn did NOT alert us to this fact: not on their website, in their...Read more
Company wrote 0 private or public responses to the review from Sep 17, 2010.
I have purchased numerous silver items from Pottery Barn, including jewelery boxes and picture frames. Within a fairly short amount of time, the silver items started to turn pink despite following the cleaning instructions not to use any chemical, but only soft cloth....Read more
Company wrote 0 private or public responses to the review from Aug 26, 2010.
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