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Purchased furniture at the PB Teen store last month. Desk and hutch finally came but it needs to be assembled - which I am physically unable to do. I'm clearly disabled and the sales girl should have made me aware that assembly was required. After calling customer...
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Company wrote 0 public responses to the review from Sep 11, 2017.
PotteryBarnKidsSocialTeam
PotteryBarnKidsSocialTeam

We are sorry to hear about your disappointing experience. Please contact us at support@pbteen.com for assistance with your order concerns. We look forward to hearing from you...

Pottery Barn - Awful, low quality products that are not backed by the company
Pottery Barn - Awful, low quality products that are not backed by the company
I have to admit that they advertise well and their products look quite beautiful. We ordered the benchwright extending table and it was stunning when we first received it. Well, 3 months later with very minimal use (maybe 3 times?) and the use of things like coasters,...
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Company wrote 0 private or public responses to the review from Mar 20, 2016.
1.8
I liked
  • How the products look in the beginning
I didn't like
  • Poor quality
  • Poor excuses from customer service
  • Pottery barn does not honor their products
#813362
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Pottery Barn Carlisle Sofa Review

Just went to special order a new sofa which I had previously priced and printed by a pottery barn associate. When I tried to place the order we found out the sofa was only offered in two of the seven grade a fabrics. If I wanted a specific color I would have to upgrade to grade c fabric and pay significantly more. Wasted all Saturday afternoon in pottery barn dealing with this. Bait and switch
Company wrote 0 public responses to the review from Oct 10, 2015.
1.0
Details
Advertised vs Delivered
Product or Service Quality
Staff
Style and Design
#714051
We purchased a Premium Sunbrella® Rectangular Umbrella from Pottery Barn two years ago. The umbrella was only used three months per year (total 6 months of use). The crank to open and close the umbrella did not work with ease but worked well enough for the few times...
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Company wrote 0 public responses to the review from Sep 18, 2015.
I have the Chesapeake sectional, table chairs and umbrella and it is JUNK! I had same issue and they said I needed to put teak oil on it! It was ridiculous millions of slats to paint ...took my husband and I an entire weekend! It didn't last and needs to be done again....
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Company wrote 0 public responses to the review from May 20, 2015.
#639143
I paid $324.93 to have a sofa, chair & wooden trunk delivered. That is a ridiculous amount of money. I agreed to $190 of the fee, but the additional surcharge of $134.93 I was charged took me by surprise. I will never order from PB again because i feel the...
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Company wrote 0 private or public responses to the review from Nov 06, 2014.
Anonymous
Anonymous

i only wish i didn't like the PB style. I had to re-order a set of lampshades for lamps i bought yrs ago. the shipping fee again is ridiculous. & you can not pick up at t...

Anonymous
Lizi

dispute the charge with your credit card company

1.6
I liked
  • Sales associates
#554847
First, I am a newer customer to shopping at pottery barn. I'm pregnant with my first and decided to splurge a little. Everything... I mean everything was pushed to being backordered after I made my registry which prompted me to purchase it in fear that I wouldn't...
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Company wrote 0 public responses to the review from Sep 11, 2014.
2.0
#532709

I purchased a small desk....nothing complicated, a flat top about 3 " thick 30" wide and maybe the same height. I am waiting on delivery of a new desk but need something for my grandson, until it comes. The desk cost 159.00 I selected it. 15.00 was added. I...
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Company wrote 0 private or public responses to the review from Jul 19, 2013.
Anonymous
Anonymous

I work for this company and sometimes people expect us to ship their furniture free of charge. Please!!!! It's a piece of furniture and it is heavy!! Even when you buy a pair ...

Anonymous
Anonymous

Just to follow up on the above complaint......desk came, delivered to another Number House......I had to go out and search for it. They INSISTED, the driver left it at my hous...

We have just purchased Pottery Barn's five-piece, five-cushion, 10-pillow seagrass sectional sofa for $2,500. And, there is a major problem: it has an awful smell. Horrendous. Over-powering. Pottery Barn did NOT alert us to this fact: not on their website, in their...
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Company wrote 0 private or public responses to the review from Sep 17, 2010.
Anonymous
Desaa

WOW! I am (STILL) literally obsessing over this sectional. There were 2 things turning me off from purchasing this: the price (which I think I can deal with, seeing that it is...

Anonymous
Sisi

Thank you sooooooooooo much for your review! God bless you! I hate smells! I've just returned a sectional from Macy's because of the stink factor and I was thinking about buyi...

#198941

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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I have purchased numerous silver items from Pottery Barn, including jewelery boxes and picture frames. Within a fairly short amount of time, the silver items started to turn pink despite following the cleaning instructions not to use any chemical, but only soft cloth....
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Company wrote 0 private or public responses to the review from Aug 26, 2010.
Anonymous
pattycap

Silver polish is for silver items. The Potterybarn frames are silver plate over an alloy. Silver polish will not work.

Anonymous
pattycap

Check out You Tube. Many videos on how to clean tarnish away. I used the aluminum foil, salt and baking soda method on my Potterybarn rope frames and they came out beautifully...

#195838