Ordered 1st headboard at a great on sale price only to get a No Longer Available email 2 weeks later. Ordered a replacement headboard for a great on sale price (although more $ than 1st) and after 4 months of emails checking on status I was again told it was No Longer Available.

Interesting that every great deal on furniture becomes no longer available after 4 months. When checked on website item was available in different fabric or as a bed but of course at a higher price. When pressed with this info their customer service offered a 15 % off card for my trouble, really? This was already offered on their website to anyone!

Then they offered a 20% off option for a more expensive bed (double the $ I was originally spending) Excellent customer service my A**!

Don't bother wasting your time with this place. They have no clue.

This person wrote the review because of order processing issue of headboard from Pottery Barn. Reviewer claimed that he or she wants Pottery Barn to read this review and look into the issue (if any).

The most disappointing in user's experience was poor customer service. If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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