Pottery Barn - Overpriced sofa with a defect but not backed by the company

Bought a $2200+ sofa in June, 2014.Got delivered in Aug, 2014.

After just one year of usage one of the two back cushion started to sag a lot. The company suggests to puff and flip regularly(not stated in their site), so I tried my best to save this cushion but, it just kept sagging even more. When I called the company in Feb 2016, they say it's been too long since purchase for them to do anything about it. They put the blame on "maybe someone just sits on that side of the sofa regularly" which is not true.

I've been switching the cushion from left/right, flipping front/back, up/down on weekly bases. I've had this sofa not even a full 2 yrs and the back cushion looks like it's been used for ages. Sales associates keep telling me to buy the replacement for the back cushion. I feel ripped off of my money.

NEVER AGAIN from pottery barn.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
    • Design
    • How the products look in the beginning
    • Our sales person
  • What I disliked
    • Quality
    • Quality of product
    • Company not honoring their product
    • Pottery barn does not honor their products

Reason of review:
Damaged or defective
Preferred solution:
Free replacement for the defective cushion.
Monetary loss:
Product or service
Landon Upholstered Sofa
Review category
Furniture and Decor
review #824512

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Sep 19 #1215159 Coon Rapids, Minnesota

Why on earth should they replace a sofa after a full year? They have no way of knowing if you are doing the damage yourself. This complaint is ridiculous.

0 0 Reply

Apr 29 #1151779

you claim it is overpriced yet still bought it..
I agree with #1142754, just get a new insert.

0 0 Reply

Apr 26 #1150101

That picture is awful. Thanks for the heads-up! I'll be extremely cautious dealing with them - if at all.

1 0 Reply

Apr 11 #1142754

It's pretty poor but buy a new foam and move on .

1 1 Reply

Apr 07 #1140765

I am sorry but that is karma for you paying 2200 for a SOFA!!!!!! lol

1 1 Reply
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