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Pottery Barn - Credit Card Review from Philadelphia, Pennsylvania

I just got the PB credit card. I tried to place an order online several times and also through Customer Care. I even contacted the issuing bank and no one can explain why my order is always being declined. Its a brand new card. The purchase is for half of the limit amount. My first purchase is for 15% off but I can't use it. After reading some of the reviews here, I think I'll just cancel the card...I wanted to order a bed but its not worth the hassle!
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Review
#950401 Review #950401 is a subjective opinion of poster.
Product
Pottery Barn Credit Card
Reason of review
Problems with payment
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. A BRAND NEW SOFA WAS DELIVERED TO ME DAMAGED IN EARLY AUGUST. I HAVE CALLED AT LEAST 15 TIMES TO GET SATISFACTION THE LINE IS CONSTANTLY BUSY. AWOMAN CONTACTED ME LAST WEEK TO TELL ME ALL OF THIS WOULD BE...
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Review
#909266 Review #909266 is a subjective opinion of poster.
Product
Pottery Barn Sofa
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Deliver product or service ordered
Tags
  • Pottery Barn online
  • Customer Service Knows Nothing
I ordered a bed and dresser from Pottery Barn that clearly stated a certain sale price. I called and spoke to 4 different customer service representatives throughout my wait time from March 29-June 14. Each time a customer service rep told me a different date that my...
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Review
#865760 Review #865760 is a subjective opinion of poster.
Product
Pottery Barn Furniture Set
Reason of review
Problem with delivery

Pottery Barn is extremely poor in stocking of items!

I wanted to be extremely clear as to why you should not buy a set of anything from pottery barn piece by piece over time. If you cant buy the set all at once there is an extremely high chance you will have incomplete sets because there is an extremely high chance they will run out of stock of the item you are investing in piece by piece and dicontinue the set all together and never get it in stock again....and they will give you some bs reason why and you will be left with incomplete sets! I warn you Again if you cant buy a set all at once don not buy it at all from pottery barn. I also wanted to be clear as to the length of time I was taking to complete a set when they just stopped carrying the item all together leaving me with incomplete sets and that time was only a few months even sometimes within a day or week of my first purchase of a piece from a set I usually get a few pieces every month due to my budget. Pottery barn is not reliable in this way there products are there on day and gone the next never to be seen again! These products that im talking about were some of the best and sometimes newest signatur pieces! Dont let a product with the name pottery barn in its name fool you into thinking it will always be a staple collection of pottery barn it most likely will be discontinued soon! Cmon pottery barn get your act together this is bad business on your end you should only deal with companies that are reliable ypur reputation is on the line and has gone down a huge amount in my book!
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1 comment
Anonymous
#107647

What do you expect? That a company keep the SAME product for YEARS!

You people are crazy! Of course it gets discontinued. If you shop at Macys, things end up discontinued. It's the saem EVERYWHERE.

They can't sell the same product forever.

Just buy it all at once then! Their purpose is to SELL thigns!

Review
#161143 Review #161143 is a subjective opinion of poster.
I am so Frustrated with Pottery Barns stocking problems! They constantly run out of stock on items and do not let you know if they will be restocking out of stock items, From what I was told by a customer service rep they order a certain amount of an item and when...
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2 comments
Anonymous
#400887

Basic economics...keep supply down and demand high.

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Review
#161039 Review #161039 is a subjective opinion of poster.
Product
Pottery Barn Furniture Set

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Website:
Mailing Address:
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
All Pottery Barn Contacts

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