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I brought 2 large Persia rugs, over the holidays! I brand new rug arrived yesterday & was not finished!!!!

Missing wool spots everywhere! The other rug advertising as neutral assuming it was Browns like the picture but 1 color is green! Really I went to 2 pottery barn stores by me & no one carried swatches of the rugs! I called Pottery Barn customer service to c if they could pick up the bald rug called Mateline & told me they will send a return kit !

Really how am I going to get a 8x10 rug in a plastic bag! I talk to a manager in customer service to c if they can send a delivery truck to help , yea no! I said to Daniel don't u have quality control on ur merchandise , he replied yes! Well I beg to differ!

My 999.00 rug is BALD!

So now their both going back cause the quality on the 8x10 Channing rug is low quality! Thanks for ur help pottery barn I'm through with ur no service & low quality merchandise!

Reason of review: Not as described/ advertised.

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