Product: Pottery Barn Customer Care Clear all filters (0 of 48 reviews match)
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Pottery Barn - Bought floor lamp; base disintegrated. they will not stand behind it.
My assumption that a company which I felt as good about as pottery barn would have concern about customer service, but the reality is that they do not. One other acquaintance had exact same happening with a different floor lamp, that the weighted base inside and under...
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Pottery Barn Customer Care
#1340523
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Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.

Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
I’m getting tons of emails from PotteryBarn@mail.potterybarn.com they are ridiculous! I’ve unsubscribed and the just get more frequent. Please help! Wtf
1.0
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Pottery Barn Customer Care
I didn't like
  • Receiving tons of spam
#1304040
I need to reset my password on my Key reward account. I have tried several times but never received a link from PB with information on how to reset it. I then tried to call PB. Was on hold forever and then the call was just dropped. I had a store clerk try to help me...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello: I'm very sorry for the difficulties you are experiencing and would be happy to check your Key Rewards balance. A private message has been sent with more information and...

3.0
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Pottery Barn Customer Care
#1267941
I have a $600 Pottery Barn gooseneck faucet set that matches the shower fixtures as well. The cartridges in the handles leak. This is a replaceable part, though a non-standard one (not to be found in home depot or a plumbing supply store) that should cost no more than...
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Pottery Barn Customer Care
#1231518
This is just horrible as I can't understand how this can even happen.I had a PB designer come to the house in October 2017. I ended up buying a sofa and a table she suggested. When the table arrived, it was way too big, so I made a return in December 2017. I haven't...
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Pottery Barn Customer Care
#1214453
I live in Canada.My daughter ordered a duvet cover and shams online Nov 14 as a Christmas gift for me and had them shipped to her U.S. adressed as they would not direct ship this item to Canada. She then sent them to Canada which I recieved dec 30. When I went to...
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1.0
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Pottery Barn Customer Care
#1170586
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Pottery Barn - Listed price not honored

I too, bought the loft bed and dresser that was on sale for a great price. My order was cancelled via email. I called them and they said there’s nothing they can do. I asked for a coupon and they flat out said “No!” I will never order from pottery barn again!
1.0
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Customer service
Exchange, Refund and Cancellation Policy
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Value for money
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Pottery Barn Customer Care
#1166429
On 10/5/2017 I ordered what I thought was a deal on a couch for approximately $1500 as it was emailed to me in a marketing email. After the order, I looked at other couches at PB and they were closer to $5,000 so I took a closer look at my order and realized that it...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Allyse, and I am a Social Media Team Lead for Pottery Barn. I would be happy to assist you with this issue. Please email me at potterybarnservice@wsgc.com wit...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Good Evening. My name is Allison, and I am a Social Media Team Lead for Pottery Barn. I've sent you a private message containing my contact information so I can assist you w...

1.8
Product
Pottery Barn Customer Care
#1127683
I received a catalog several weeks ago; it had a 20 percent off purchase coupon inside.I looked through the catalog, removed the coupon, and then discarded the catalog. Several weeks later, I spent about 40 minutes online in an attempt to purchase 2 items, only to...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam

Hello,Thank you for reaching out to us. I'm sorry to hear that we failed to address your issues with a promotion code when you called us.I'd very much like to discuss this wi...

Product
Pottery Barn Customer Care
#1068917
This is a wonderful shop with a lot of exclusive and interesting things but customer service is just horrible!It is hard to reach by phone and if you would like to make purchase from another country you are just ignored all the time! They say the will check the stock...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We are sorry to hear of your disappointment and will be contacting you directly regarding your recent international order.Sincerely,Pottery Barn Social Media Team

1.0
Product
Pottery Barn Customer Care
#1039330