Product: Pottery Barn Delivery Service Clear all filters (53 of 53 reviews match)
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They have scheduled and not shown up on 3 occasions. I was scheduled for delivery 3 times and they haven’t shown up. I’ve been on hold between 20- 40 minutes for each of the 8 phone calls I’ve made to either inquire about my scheduled delivery OR reschedule delivery....
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello: I'm so very sorry the delivery has been rescheduled so many times and certainly understand your frustration. Please send an email with your order information to support...

Product
Pottery Barn Delivery Service
#1281001
Pottery Barn - Worst purchasing experience
Pottery Barn has the worst customer service that I have experienced (this is no exaggeration). Pottery Barn has hundreds of horrible complaints. I ordered a bed for my daughter on January 16th. If I just had the chance to read all these complaints I would have never...
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1.0
Product
Pottery Barn Delivery Service
I didn't like
  • I did not like
#1225685
We purchased the Raleigh bed and were given a delivery date and time window (12pm-2pm). I cleared my schedule to make sure I would be home for delivery. 2pm comes and goes and I had not heard one word from anyone. I called the delivery confirmation number and the rep...
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2.8
Product
Pottery Barn Delivery Service
#1172633
You simply cannot rely on this company to provide good service and quality products any longer.Their poor customer service is only surpassed by their even poorer product delivery/ordering system. I would have never believed one bad review until I had a ridiculously bad...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm very sorry you did not receive your order after waiting for three months and would like to research this further for you. Please send your order information to our Social...

Product
Pottery Barn Delivery Service
#1140415
This past summer we ordered a number of items from PB, we spent over $15k.Almost every item we ordered came in last or even worse NOT AT ALL. We Still waiting for a peice of our sectional that is about two months over due. We call and know one seems to know what’s...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

My name is Katie from the Pottery Barn Social Media Team and I am so very sorry you have not received your sectional by now. A private message has been sent to you for more i...

2.6
Product
Pottery Barn Delivery Service
#1137783

I am writing this note to make you aware of a unfortunate event that occurred today related to your company's failure to deliver my daughter's bed. We purchased this bed from your store in the Woodlands mall in Woodlands Texas in Sept, and the delivery just came in...
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Product
Pottery Barn Delivery Service
#1129426
Purchased furniture at the PB Teen store last month. Desk and hutch finally came but it needs to be assembled - which I am physically unable to do. I'm clearly disabled and the sales girl should have made me aware that assembly was required. After calling customer...
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PotteryBarnKidsSocialTeam
PotteryBarnKidsSocialTeam

We are sorry to hear about your disappointing experience. Please contact us at support@pbteen.com for assistance with your order concerns. We look forward to hearing from you...

1.2
Product
Pottery Barn Delivery Service
#1099299
I ordered an entire outdoor dinning set, buffet, bench and cushions on April 6.The order was supposed to be delivered in June. I then get notice it wont deliver until July. Today I just got word the shipment is now coming late Sept. 6 months after I ordered it!!! They...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We are very sorry for the delay of your outdoor patio set. A member of our elevated support team will be reaching out to you shortly. Thank you.

Product
Pottery Barn Delivery Service
#1057272
Pottery Barn - Delivery Service Review
Pottery Barn - Delivery Service Review
Pottery Barn - Delivery Service Review
00 tv stand that was scheduled to be delivered on a Saturday. I wouldn't be this upset if I hadn't taken the day off to receive it. It was scheduled to be received between 10 and 1 pm. I am a Realtor in Ct and taking a Saturday off means I could be losing potentially...
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Anonymous
April Oestman

I can empathize with you, as I am experiencing a similar situation with a sectional that was ordered a couple of months ago. I was told it would ship out on August 23. I have ...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We appreciate you bringing your recent delivery experience to our attention. Please accept our apologies and a member of our elevated support team will be contacting you direc...

1.0
Product
Pottery Barn Delivery Service
I didn't like
  • Disorganization and promised delivery dates - liars
  • Lack of customer service or loyalty
#1036834
I did special order for my new house from Pottery Barn in Dec, 2016, and finally the bed frame is ready to delivery on 2/11. However, it completely ruined my experience with Pottery Barn. As a loyal customer who spent over 4K, I am very disappointed about the service I...
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1.8
Product
Pottery Barn Delivery Service
I didn't like
  • Delivery guy lied to customer for making more money
#1006793