Manufacturer: Pottery Barn Category: Delivery Services Clear all filters (46 of 46 reviews match)
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Purchased furniture at the PB Teen store last month. Desk and hutch finally came but it needs to be assembled - which I am physically unable to do. I'm clearly disabled and the sales girl should have made me aware that assembly was required. After calling customer...
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PotteryBarnKidsSocialTeam
PotteryBarnKidsSocialTeam

We are sorry to hear about your disappointing experience. Please contact us at support@pbteen.com for assistance with your order concerns. We look forward to hearing from you...

1.2
Product
Pottery Barn Delivery Service
#1099299
I ordered an entire outdoor dinning set, buffet, bench and cushions on April 6.The order was supposed to be delivered in June. I then get notice it wont deliver until July. Today I just got word the shipment is now coming late Sept. 6 months after I ordered it!!! They...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We are very sorry for the delay of your outdoor patio set. A member of our elevated support team will be reaching out to you shortly. Thank you.

Product
Pottery Barn Delivery Service
#1057272
Pottery Barn - Delivery Service Review
Pottery Barn - Delivery Service Review
Pottery Barn - Delivery Service Review
00 tv stand that was scheduled to be delivered on a Saturday. I wouldn't be this upset if I hadn't taken the day off to receive it. It was scheduled to be received between 10 and 1 pm. I am a Realtor in Ct and taking a Saturday off means I could be losing potentially...
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Anonymous
April Oestman

I can empathize with you, as I am experiencing a similar situation with a sectional that was ordered a couple of months ago. I was told it would ship out on August 23. I have ...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

We appreciate you bringing your recent delivery experience to our attention. Please accept our apologies and a member of our elevated support team will be contacting you direc...

1.0
Product
Pottery Barn Delivery Service
I didn't like
  • Disorganization and promised delivery dates - liars
  • Lack of customer service or loyalty
#1036834

Pottery Barn Delivery Service Review

#750388
I am so surprised that Pottery Barn is so horrible with their online orders and delivery service. I ordered one small birch branch. I am so glad that's all I have ever ordered from them. The item did not arrive. There was no follow through. Very unhappy customer. Wish I had read the reviews first.
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Pottery Barn Delivery Service Review

#683347
1.0
Details
I am waiting for a furniture delivery. Waited 30 minutes for dispatch to answer. Trucks are 90 minutes late. No courtesy call. If they aren't here by then the order is cancelled. I am cancelling my credit card with them. Not one more order with this company. Lousiest customer service of anyone I have ever dealt with
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Customer service
Delivery Service
I did special order for my new house from Pottery Barn in Dec, 2016, and finally the bed frame is ready to delivery on 2/11. However, it completely ruined my experience with Pottery Barn. As a loyal customer who spent over 4K, I am very disappointed about the service I...
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1.8
Product
Pottery Barn Delivery Service
I didn't like
  • Delivery guy lied to customer for making more money
#1006793
Our autistic son agonized for weeks over what costume to wear for Halloween. Finally, 6 days before Halloween, he resolved to be a panda, having fallen in love with the costume I showed him on the Pottery Barn website. We paid for next day delivery, but by Friday (3...
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Product
Pottery Barn Delivery Service
#947679
They attempted to put my chair legs on backwards which I caught in time. Once again I need to oversee them in every step of the way. Then their Credit rewards I received and attempted to use show on order but not on statement. When you file a dispute the phone...
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Pottery Barn Sellersburg, Indiana
Product
Pottery Barn Delivery Service
#917259
Their customer service is one of the most I've ever encountered. We had some major issues with their delivery. They didn't deliver some of the items we ordered and when we called they said they were sorry that the pieced didn't make it on their truck. So we...
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Product
Pottery Barn Delivery Service
#843870
I ordered $15K in furniture Dec.2015. 2 items were delivered defective. 5 months later, & after numerous communications initiated ONLY by me, I am told that the delivery dates have once again been moved out 6-8 weeks. Ha! No assurance that that will happen!...
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1.2
Product
Pottery Barn Delivery Service
#842437
Pottery Barn today is a JOKE! I ordered a $1200 bed, they delivered half of the bed 4 months later (it was missing several pieces), and it has now been 3 weeks and I still don't have the remaining parts. I have called customer service, who do nothing about it, just...
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1.0
Product
Pottery Barn Delivery Service
#816501
Ordered the table (+ Bench and console) on November 11 with delivery date for the table between January 19 - February 2nd (almost 2 months wait). I asked them to deliver the matching bench and console at the same time as the table. I got a call on the 5th saying that...
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Anonymous
Anonymous

I agree totally - I have come to HATE HATE HATE PBK customer service. simply put, it sucks, for sooooo many reasons. Seems they used to be good about issues, but last few year...

2.7
Product
Pottery Barn Delivery Service
#769670