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I purchased AND PAID for a 1000.00 tv stand that was scheduled to be delivered on a Saturday.I wouldn't be this upset if I hadn't taken the day off to receive it.

It was scheduled to be received between 10 and 1 pm. I am a Realtor in Ct and taking a Saturday off means I could be losing potentially 6000 in commission. I had to reschedule my clients for the following Saturday. The day before I received a phone call from the delivery hub saying "sorry, we cannot deliver afterall as we don't have the item here".

This went on for three saturdays. I still have not received my tv stand three weeks later. I have made several phone calls, confirmed the status of the delivery three times, took three saturdays off in a row, (shame on me for believing them three times) And talked with several "LEAD" personnel and asked that a supervisor call me back to remedy this issue. I have received no phone call back, no one has scheduled the delivery again, AND, I just checked my order online to find it says "your order has been placed on hold as per your request" !!!!

I am so angry now, so frustrated with Pottery Barn and their lack of care for their customer.

I deserve my product, I deserve to be called back when asking for a return phone call, I shouldn't have to constantly call them only to have to go over and over this story to get to nowhere but more frustrated!I am so upset, I cannot even tell this whole story of what I have been put through because you have already stopped reading this no doubt.

Review about: Tv Media Stand.

I didn't like: Disorganization and promised delivery dates - liars, Lack of customer service or loyalty.

Review #1036834 is a subjective opinion of a user.

1.0
Product or Service Quality
Website
Delivery Service
Advertised vs Delivered
Customer service
Reliability
Style and Design
Staff
Reason of Review / Monetary Loss Poor customer service / $6000
Preferred solution Not specified

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PotteryBarnSocialTeam
#1323362
Pottery Barn Verified Representative

We appreciate you bringing your recent delivery experience to our attention. Please accept our apologies and a member of our elevated support team will be contacting you directly for more information.

Sincerely,

Pottery Barn Social Media Team

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