I purchased AND PAID for a 1000.00 tv stand that was scheduled to be delivered on a Saturday. I wouldn't be this upset if I hadn't taken the day off to receive it.
It was scheduled to be received between 10 and 1 pm. I am a Realtor in Ct and taking a Saturday off means I could be losing potentially 6000 in commission. I had to reschedule my clients for the following Saturday. The day before I received a phone call from the delivery hub saying "sorry, we cannot deliver afterall as we don't have the item here".
This went on for three saturdays. I still have not received my tv stand three weeks later. I have made several phone calls, confirmed the status of the delivery three times, took three saturdays off in a row, (shame on me for believing them three times) And talked with several "LEAD" personnel and asked that a supervisor call me back to remedy this issue. I have received no phone call back, no one has scheduled the delivery again, AND, I just checked my order online to find it says "your order has been placed on hold as per your request" !!!!
I am so angry now, so frustrated with Pottery Barn and their lack of care for their customer.
I deserve my product, I deserve to be called back when asking for a return phone call, I shouldn't have to constantly call them only to have to go over and over this story to get to nowhere but more frustrated! I am so upset, I cannot even tell this whole story of what I have been put through because you have already stopped reading this no doubt.
Product or Service Mentioned: Pottery Barn Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $6000.
I didn't like: Disorganization and promised delivery dates - liars, Lack of customer service or loyalty.