Purchased an expensive slipcovered sofa from Pottery Barn (PB) approx one yr ago.The slipcover does not stay in place and the seat cushions move away from the back of the sofa.

Every time we sit on it, I must take it apart and tuck the upolstery cover back in place. Recently there have been sharp needle like feathers poking out of the cushions. In addition to having to pull the sofa apart and put it back together, there are now feathers around the sofa, causing me to vaccum every day. I unzipped the cover of the cushions and found handfuls of feathers surrounding the outside of the interior cushions.

I contacted PB. Was told by Customer service to write and include pics. I did so but was contacted by PB telling me basically that there was nothing they would do because it was 1 yr old. I believe that a safa that cost me $2,000.

should last more than 1 yr. It looks like it is a 10 yr old piece of garbage in an otherwise lovely living room. I have purchased from PB for many years, buying entire bedroom sets, sofas, and other smaller items. I will never use PB again as they do not stand by their products.

The pics that I sent should have been enough to convince PB of this defect.DO NOT BUY THIS PRODUCT OR ANY OTHER ITEMS FROM PB as they do not stand behind their products.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Review category
Furniture and Decor
review #368329
Had an experience with Pottery Barn? Submit review ›
Helpful? 2 Yes 2 2 No 2
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Pottery Barn. However, many companies do monitor reviews on our site.

You were reading a complaint about Pottery Barn.
Filing a new complaint about