Product: Pottery Barn Furniture Set Clear all filters (22 of 22 reviews match)
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Pottery Barn - No one care once you received order
Pottery Barn - No one care once you received order
I order logan office furniture set with two cabinets, two hutch and one desk in HEWN OAK finish.I received furniture and it is good quality but one cabinet has different color shade. I emailed customer service with pictures. Two days later they replied that they cannot...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Allison and I have sent you a private message. I have included my direct contact information, please get back to me at your earliest convenience. I hope to ...

3.1
Product
Pottery Barn Furniture Set
#1103779
I ordered furniture from Pottery Barn on July 26th. It was a table and four chairs. The total of the order was $3800. On the website, all items had 'available for delivery' listed with an expected delivery date of August 8th - August 22nd. The day before delivery...
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1.0
Product
Pottery Barn Furniture Set
I didn't like
  • Non-delivery
  • Never receiving it
#914696
I ordered a bed and dresser from Pottery Barn that clearly stated a certain sale price. I called and spoke to 4 different customer service representatives throughout my wait time from March 29-June 14. Each time a customer service rep told me a different date that my...
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Product
Pottery Barn Furniture Set
#865760
Purchased several office desk pieces from the BEDFORD collection (Bedford corner desk at $1.100.00, 7 Bedford 3-drawer file cabinets @$400.00 each =$2,800.00 & 2 rectangular desk tops @ $300.00 each = $600.00 making my home office desk purchase of $4,500.00!!!!!!!!!) ...
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1.3
Product
Pottery Barn Furniture Set
#768224
Ordered the Stuff Your Stuff complete bedroom set for $2500 on July 28th. They happily billed me and then gave me notice that it was out of stock for 3-4 weeks, I called and was assured it was on next truck! Never arrived, no calls. Called again, then was told by...
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1.0
Product
Pottery Barn Furniture Set
#734535
We were renovating a room by redoing everything including paint, flooring, lighting, bedding, curtain and furniture. We planned to get a complete bedroom set which would cost more than $5,000. We went to every pottery barn store in our area but couldn't find any...
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Product
Pottery Barn Furniture Set
I didn't like
  • Poor customer service
#672958
I have never heard of a B/O being placed on B/O! My order went out on 01/21/15 and it was a backorder item upon ordering.  I was to receive an e-mail by 3/15/15 for an delivery date and today is the 17th, so I decided to look up my order status and the est. delivery...
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Anonymous
gigi24

I have had the same issue with Wms.Sonoma (PB) .I ordered dining chairs in September. I still don't have them...they have been backordered several times...now the date is the ...

1.0
Product
Pottery Barn Furniture Set
I liked
  • Product
  • Furniture
I didn't like
  • non-delivery
  • Delivery
#609405
Bought a beautiful daybed for my daughter - currently age 9 (3/10/15) 7/21/12 the front brace is getting stress cracks. I took photos and called requesting an email to submit them my hope being they would replace this cross bar. The customer service person ( ok that...
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2.8
Product
Pottery Barn Furniture Set
I didn't like
  • Poor customer service
#606656
I bought two bedroom sets (Pottery barn teen). One bed came with a big dent and bad screw for the bed post . I called Pottery barn and they are sending in a replacement and ask me to ship back the foot railing back ASAP. I have to take apart the bed again! And have to...
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Product
Pottery Barn Furniture Set
I didn't like
  • Poor customer service
  • Bad quality
#564838
Ordered a very expensive bed online and in the shopping cart page listed a specific delivery window of two weeks, with specific dates. VERY long story short, they lied...and I found out it really is on purpose. Sparing the begruding details of my many emails and...
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Product
Pottery Barn Furniture Set
#371224