Pottery Barn Pb Comfort Fabric Sofa Reviews

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I have 3 PB couches in my house and two of them are 14 years old and in great shape. Eight months ago I purchased a PB Comfort sectional. Every back cushion has lost its shape and is lumpy and the seat cushions have already broken down. Potterybarn has acknowledged it is a complete breakdown in material but instead of refunding my money so we can go to another store and buy a couch they are offering a merchandise credit even though I am still...
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