Beware of the Pottery Barn online return policy. The return policy states that you cannot return an item for a refund after 30 days.
I ordered curtains for my house. The curtains were backordered and shipped 5 weeks later. When I tried to return them, they used the order date, not the shipping date for their return policy. The item is in the original packaging, hasn't been opened and they still sell both items at full price on their website.
Not only that, but the customer service rep. was SO condescending and rude!
They wouldn't even offer a credit! Although I like the quality of their products, I will never order from Pottery Barn again based on their appalling customer service!
Product or Service Mentioned: Pottery Barn Shipping Service.