Manufacturer: Pottery Barn Category: Shipping Services Clear all filters (30 of 30 reviews match)
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I ordered two pendants with a 20% off coupon and free shipping.At the time of the order the items were available. I then received notification they were back ordered. They arrived two month later and the charge was for the full retail price, plus shipping. I called...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,We are very sorry that you did not receive the 20% discount and free shipping once the order for the pendants invoiced. A member of our elevated support team will be re...

Product
Pottery Barn Shipping Service
#1092106
After much back-and-forth with the company – we still haven’t received our chair. We’ve spent countless hours calling, going into Pottery Barns, etc to try and get a final delivery date on the chair and still nothing. DO NOT waste your time or money. We based our...
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Anonymous
Anonymous

It's just a chair. Relax. The world is not ending. In the big scheme of things, delivering a health baby will eclipse any home décor concerns you may have.

Product
Pottery Barn Shipping Service
I didn't like
  • Disorganization and promised delivery dates - liars
#1003413
Placed an order at Pottery Barn for a tiered plate server, and received a confirmation number and email. 3 days later, they notified me that they mismarked the price of the item and unilaterally cancelled my order. Others received the item. This was supposed to be a...
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Anonymous
Anonymous

Same happened to me! I will never order from them again and will tell everyone! They should have admitted their mistake and fulfilled orders. It was like a 4 day process from ...

1.1
Product
Pottery Barn Shipping Service
#978850
I have been told many contradictory and incorrect statements. Several - mind you, NOT ALL, of the employees that I dealt with either at the warehouse or customer service were not very understanding. I am very displeased with this experience and will not likely buy from Pottery Barn...
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1.0
Product
Pottery Barn Shipping Service
I didn't like
  • Bad quality
  • Service for price of product
  • Lack of communication
#942320
Purchased bedroom system from Pottery Barn Teen on July 4th 2016. Confirmed order and delivery date between 5-15th of Aug. on the 20th phoned PB Teen and asked for update. Customer service stated one item from system was on back order and would fulfill ASAP - PB Teen...
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Product
Pottery Barn Shipping Service
#915996
Ordered a headboard and footboard set from Pottery Barn in June with expected delivery in September. I was notified that the items were in the warehouse and delivery was scheduled. The day before the delivery I received a call from Pottery Barn that the footboard and...
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Anonymous
Sherman

I sure wish I had known this before encountering a similar problem! This company is unwilling to provide any customer service apparently. I will never shop at Pottery Barn a...

Product
Pottery Barn Shipping Service
#915186
Ordered a custom headboard and footboard from PB online back in June. Received update that product was shipped at the end of July for delivery in mid August. Delivery scheduled for tomorrow. Received "urgent" call from Pottery Barn today that the rails, slats and...
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Product
Pottery Barn Shipping Service
#909860
That was almost 1 1/2 months ago and I still have not received my furniture. In 1 day their 3rd party shipper (MXD) sent me 6 text messages to schedule my delivery but when you click on the link you get a message unable to pick an option. Same thing with MDX phone...
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1.0
Product
Pottery Barn Shipping Service
#890075
I ordered $5000 in furniture using a 25% promotion. 3 days later PB offers the promotion plus free shipping. I called immediately to have the free shipping. I was told they don't do price adjustments. I have never worked with a company who doesn't honor changes for an...
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Anonymous
Anonymous

Same thing just happened to me. I wrote the CEO Laura Alber lalber@wsgc.com an email. We will see if I get any response. The customer service representatives are extremely ...

2.2
Product
Pottery Barn Shipping Service
#856668
My nightmare only involves curtains. Three orders, countless calls to their customer service. Spent at least 2 hours on the phone with them. Terrible. They do not honor their sales. If you buy today and they lower the price tomorrow, even if they haven't shipped...
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Pottery Barn Storrs Mansfield, Connecticut
Product
Pottery Barn Shipping Service
#773124