Product: Pottery Barn Shipping Service Clear all filters (34 of 34 reviews match)
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My Wife and I ordered a $5000 leather sectional on labor day, we were told that it would be delivered between the 9th and the 23rd of November.We were totally ok with that we knew ahead of time to expect that time frame the woman at the store told us they estimate that...
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1.0
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Pottery Barn Shipping Service
#1131296
This is by far the worst buying experience I've ever had.First, PB states they don't bill your credit card until it ships! That's lie number 1. The fact of the matter is, they consider something shipped once it leaves a warehouse and goes to another warehouse, while...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I apologize for all the trouble you have had with your order. I just sent you a private message with my contact information. I look forward to hearing from you soon. Thanks, B...

1.0
Product
Pottery Barn Shipping Service
I didn't like
  • Billing policy and the lies from customer service
#1129377
We've been told by customer service every other week since they missed the first 6 weeks, the delivery would happen on some other random date, which is different with every customer service rep. Customer service has been awful, absolutely no substance or ability to fix, or provide real information. Terrible. 7600, months later and no sign of the furniture, no refund, and must find an alternative. POTTERY BARN...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello, I am so sorry for your disappointing experience with your latest order. You may check your private message for my contact information and if you still need assistance...

1.0
Product
Pottery Barn Shipping Service
#1112619
I ordered two pendants with a 20% off coupon and free shipping.At the time of the order the items were available. I then received notification they were back ordered. They arrived two month later and the charge was for the full retail price, plus shipping. I called...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,We are very sorry that you did not receive the 20% discount and free shipping once the order for the pendants invoiced. A member of our elevated support team will be re...

Product
Pottery Barn Shipping Service
#1092106
I try NEVER to use the PB credit card but when we ordered a desk with outrageous shipping costs, I used the PB credit card so I could get the reward dollars. I ordered the desk back in December - and was told it was back ordered with possible shipment in March. Finally...
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Product
Pottery Barn Shipping Service
#1014285
After much back-and-forth with the company – we still haven’t received our chair. We’ve spent countless hours calling, going into Pottery Barns, etc to try and get a final delivery date on the chair and still nothing. DO NOT waste your time or money. We based our...
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Anonymous
Anonymous

It's just a chair. Relax. The world is not ending. In the big scheme of things, delivering a health baby will eclipse any home décor concerns you may have.

Product
Pottery Barn Shipping Service
I didn't like
  • Disorganization and promised delivery dates - liars
#1003413
Placed an order at Pottery Barn for a tiered plate server, and received a confirmation number and email. 3 days later, they notified me that they mismarked the price of the item and unilaterally cancelled my order. Others received the item. This was supposed to be a...
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Anonymous
Anonymous

Same happened to me! I will never order from them again and will tell everyone! They should have admitted their mistake and fulfilled orders. It was like a 4 day process from ...

1.1
Product
Pottery Barn Shipping Service
#978850
I have been told many contradictory and incorrect statements. Several - mind you, NOT ALL, of the employees that I dealt with either at the warehouse or customer service were not very understanding. I am very displeased with this experience and will not likely buy from Pottery Barn...
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1.0
Product
Pottery Barn Shipping Service
I didn't like
  • Lack of communication
  • Bad quality
  • Service for price of product
#942320
Purchased bedroom system from Pottery Barn Teen on July 4th 2016. Confirmed order and delivery date between 5-15th of Aug. on the 20th phoned PB Teen and asked for update. Customer service stated one item from system was on back order and would fulfill ASAP - PB Teen...
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Product
Pottery Barn Shipping Service
#915996
Ordered a headboard and footboard set from Pottery Barn in June with expected delivery in September. I was notified that the items were in the warehouse and delivery was scheduled. The day before the delivery I received a call from Pottery Barn that the footboard and...
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Anonymous
Sherman

I sure wish I had known this before encountering a similar problem! This company is unwilling to provide any customer service apparently. I will never shop at Pottery Barn a...

Product
Pottery Barn Shipping Service
#915186