I purchased a Pottery Barn Comfort Square Grand Sofa last July and hoped for the great experience I was told to expect. Unfortunately, I have had nothing but grief with my interactions with both store personnel and their customer service via telephone.
But worst of all, my sofa has been a huge disappointment! We were so glad to buy an American product, so much so that we spent over $2500 to buy The Sofa-the one that would survive both our children and repeated moves. The problem? The slipcover discolored immediately after the first washing per company instructions and continues to grow more and more awful each time, despite the use of Oxy products.
In addition, the slipcover shrinks even after washing in cold and removal from the dryer while still damp. Difficult to replace on the sofa and terrible looking, the only consolation is the solid construction of the frame itself. I wish I could replace the cover, but it would cost $799 to do so.
Never will I purchase anything from Pottery Barn again.
Product or Service Mentioned: Pottery Barn Sofa.