Product: Pottery Barn Sofa Clear all filters (37 of 37 reviews match)
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So frustrated and disappointed with the bad customer service I have received from the quality control department at Pottery Barn. I spent over $10,000 on furniture at Potter Barn this summer and the couch I received is defective. It looks beautiful but the seat...
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Product
Pottery Barn Sofa
I liked
  • How the sofa looks
I didn't like
  • How stiff the seats cushions were
  • Product quality
#1131958
I just left the Pottery Barn store in Christian Mall in Delaware. I finally went to the store after making phone calls for the last 2 weeks since my sofa was delivered. When sofa came there was a tear in the slipcover. Delivery person took photos and called a number...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Please accept my apologies for your recent experience in regards to your sofa purchase. We would be happy to look into your concern for you. Please send your order details t...

1.0
Product
Pottery Barn Sofa
#1119145
I chose the performance tweed material when I ordered it. After the third month it started pilling really bad. I called costumer service and they want me to shave it!!! They refused to replace this couch saying that "pilling is natural and is not considered a defect"....
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Anonymous
Anonymous

I feel your pain. Have a couch and chair in their performance tweed. Since when is pilling acceptable? That store is garbage. They should be "shaved" right out of business!!

1.4
Product
Pottery Barn Sofa
I didn't like
  • Quality
#985895

Pottery Barn Sofa Review

#692720
2.0
Details
Unfortunately PB does not stand behind their vendors ordered a picture by Jennifer Meyers and it began to look terrible inside the frame. Wavy and pretty much look very unprofessional no luck when I tried to get help as I was told I was on my own regarding the vendor. Won't order from PB again also not happy with the sofa sleeper purchase
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Pottery Barn Sofa Review

#521661
I had a sofa delivered 7/27/24, which was damaged. The delivery guy took 6-8 pics of the damage and told me they would probably have to replace it, but I'd get a call. It's now 8/14/14 and I haven't heard from anyone, despite an email to Pottery Barn requesting an investigation of the situation.
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PB comfort square arm upholstered sleeper sofa and ottoman started pilling within two weeks of arrival. And I mean bad. Pictures can't do it justice. I paid up for the performance fabric and wanted to have a nice crisp set of furniture. Almost $4000 dollars later,...
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Anonymous
Sandy Peters

Omg, that sounds exactly what is happening to my sectional, it is starting to pill and is only 2 yrs. old! I also called customer service today and they told me the exact same...

2.7
Product
Pottery Barn Sofa
#947160
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. A BRAND NEW SOFA WAS DELIVERED TO ME DAMAGED IN EARLY AUGUST. I HAVE CALLED AT LEAST 15 TIMES TO GET SATISFACTION THE LINE IS CONSTANTLY BUSY. AWOMAN CONTACTED ME LAST WEEK TO TELL ME ALL OF THIS WOULD BE...
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Product
Pottery Barn Sofa
#909266
I purchased a custom York roll arm sectional sofa. I spent over $7k on it. It is still for sale on the PB website. You can still order the exact same components, same slipcover and fabric, and you too can go through the customer service *** that I am. The...
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1.6
Product
Pottery Barn Sofa
I didn't like
  • No follow up
  • Poor excuses from customer service
  • Defective merchandise
#888480
Pottery Barn - Sofa Review from San Francisco, California
I spent over $2,500 for my PB Comfort couch in grade E fabric. I spent more for the fabric upgrade and was told "it's brand new and the fabric that will last the longest. You could leave it outside and it would still be fine...that's how durable it is." Fast forward 5...
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3.0
Product
Pottery Barn Sofa
#808649
I hope someone will find this very positive review of Pottery Barn. PB is a superb company with very high-quality products and a customer service team that has done stellar work for my first house. After years of thirdhand smoke exposure in apartments, I finally...
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MargaretNC
Anonymous

This is an addendum to my own review. I'm not sure why it says, "Author wants to be contacted by the company." I don't need or want to be contacted by anyone.

5.0
Product
Pottery Barn Sofa
I liked
  • Product
  • Interior designer
  • Rugs
#786991
Please do not waste your hard earned money on this company. They may have nice things but the customer service, the headache and the hours you will waste on the phone will not be worth it specially knowing they are taking a huge chunk of your money. My experience was...
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Product
Pottery Barn Sofa
#771349
I wanted to purchase a sofa and wanted to use a Pottery Barn Credit card so that I would get the rewards.Meantime I told the associate that I had a 15% coupon and I was not going to buy the furniture unless it worked. She told me that she needed a credit card to see if...
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Product
Pottery Barn Sofa
#761436