Product: Pottery Barn Sofa Clear all filters (39 of 39 reviews match)
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Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
I bought a $5000 Cameron Roll Arm sectional with grade D slipcovers. After barely sitting on them for 6 months the fabric pilled terribly. Pottery Barn replaced them with worse slip covers only this time they took almost 9 months to get a resolution. The fabric is...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I'm very sorry this has happened with the fabric on your Cameron sectional and would like to help. A private message has been sent to you with additional information an...

2.9
Product
Pottery Barn Sofa
#1146330
I received my Pb comfort sofa early (8 weeks) which was ok but when I in wrapped it and put the slipcover on my heart sank.Then I sat on it.. Terrible stiff cushions. There are more than a few things wrong. Here's the list: Seat cushions incredibly UN -comfort Back...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm so sorry to hear you're unhappy with your PB comfort sofa. I've sent you a private message with my contact information so I can help. Thank you-Sharla-Pottery Barn Social ...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I'm very sorry to hear you're unhappy with the quality of your sofa, this is certainly not how we want our customers to feel. I'd like to reach out to you to address thi...

1.5
Product
Pottery Barn Sofa
#1142153
So frustrated and disappointed with the bad customer service I have received from the quality control department at Pottery Barn. I spent over $10,000 on furniture at Potter Barn this summer and the couch I received is defective. It looks beautiful but the seat...
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Product
Pottery Barn Sofa
I liked
  • How the sofa looks
I didn't like
  • Product quality
  • How stiff the seats cushions were
#1131958
I just left the Pottery Barn store in Christian Mall in Delaware. I finally went to the store after making phone calls for the last 2 weeks since my sofa was delivered. When sofa came there was a tear in the slipcover. Delivery person took photos and called a number...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Please accept my apologies for your recent experience in regards to your sofa purchase. We would be happy to look into your concern for you. Please send your order details t...

1.0
Product
Pottery Barn Sofa
#1119145
I chose the performance tweed material when I ordered it. After the third month it started pilling really bad. I called costumer service and they want me to shave it!!! They refused to replace this couch saying that "pilling is natural and is not considered a defect"....
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Anonymous
Anonymous

I feel your pain. Have a couch and chair in their performance tweed. Since when is pilling acceptable? That store is garbage. They should be "shaved" right out of business!!

1.4
Product
Pottery Barn Sofa
I didn't like
  • Quality
#985895
PB comfort square arm upholstered sleeper sofa and ottoman started pilling within two weeks of arrival. And I mean bad. Pictures can't do it justice. I paid up for the performance fabric and wanted to have a nice crisp set of furniture. Almost $4000 dollars later,...
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Anonymous
Sandy Peters

Omg, that sounds exactly what is happening to my sectional, it is starting to pill and is only 2 yrs. old! I also called customer service today and they told me the exact same...

2.7
Product
Pottery Barn Sofa
#947160
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. A BRAND NEW SOFA WAS DELIVERED TO ME DAMAGED IN EARLY AUGUST. I HAVE CALLED AT LEAST 15 TIMES TO GET SATISFACTION THE LINE IS CONSTANTLY BUSY. AWOMAN CONTACTED ME LAST WEEK TO TELL ME ALL OF THIS WOULD BE...
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Product
Pottery Barn Sofa
#909266
I purchased a custom York roll arm sectional sofa. I spent over $7k on it. It is still for sale on the PB website. You can still order the exact same components, same slipcover and fabric, and you too can go through the customer service *** that I am. The...
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1.6
Product
Pottery Barn Sofa
I didn't like
  • Poor customer service
  • Defective merchandise
  • Poor excuses from customer service
#888480
Pottery Barn - Sofa Review from San Francisco, California
I spent over $2,500 for my PB Comfort couch in grade E fabric. I spent more for the fabric upgrade and was told "it's brand new and the fabric that will last the longest. You could leave it outside and it would still be fine...that's how durable it is." Fast forward 5...
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3.0
Product
Pottery Barn Sofa
#808649
I hope someone will find this very positive review of Pottery Barn. PB is a superb company with very high-quality products and a customer service team that has done stellar work for my first house. After years of thirdhand smoke exposure in apartments, I finally...
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MargaretNC
Anonymous

This is an addendum to my own review. I'm not sure why it says, "Author wants to be contacted by the company." I don't need or want to be contacted by anyone.

5.0
Product
Pottery Barn Sofa
I liked
  • Product
  • Interior designer
  • Rugs
#786991