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Pottery Barn is awful!!! Last year I purchased a piece of furniture from them and it ended up being invested with hundreds of BED BUGS, I couldn't believe it...it was such a nightmare!!!

They of course denied it, but when they took the furniture back and inspected it....the inspection report "vanished". I would advise never buying anything from them EVER!!!

Well unless you want your home becoming invested with disgusting BED BUGS, ugh so gross!! On top of selling me an infested headboard, they were flat out rude and refused to take responsibly for this issue, but lets just say I wasn't the only one who filed a claim with them in regards to having a furniture item delivered with bed bugs!

Location: Stamford, Connecticut

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Chia Ehs

I also bought a pottery barn sofa from Dubaiโ€™s branch 2013 and it was infested with bed bugs, they were so rude blamed on me and denied that that it is their problem, they refused to refund me for this expensive sofa set that cost me 16000 AED. I ended up throwing the sofa and bought another one from another furniture store.

Iโ€™m glad I searched for reviews and found others who had the same issue of mine!

I thought it was just one incidence and I was unlucky that time, and crazy enough to think of buying from them again! This will never happen as many have emphasized that they never take responsibility and blame it on the customer.

Guest

purchased table, i think it has powder post beetle, did anyone have any success with Pottery Barn over this issue?

Guest

I'm so glad I looked this up. I won't be buying a headboard from Pottery barn.

Oumar Rpc

I know this is an old post but I just found it and thought that maybe someone else is having the same issue and looking into it now like I am. I bought a Pottery Barn bed a year ago and have had a reddish colored dust on my items in the drawer under the bed.

(Sumatra Strorage bed). I kept wiping everything down thinking they left saw dust with stain in there somewhere. Well we put in new floors yesterday and when we went to pull the bed apart I saw what looked like termite holes in the slats that hold the mattress. Turns out it is infested with Powder Post Beetles.

Which come form the wood before it is is furniture. Its infested!! My pest control termite WDO inspector came and said the bugs came with the bed. I am waiting for PB to get back with me.

I sincerely hope they take the bed back! Im so disappointed and discouraged to buy furniture form there again.

Wayman Wdj
reply icon Replying to comment of Oumar Rpc

I bought a pottery Barn platform bed and Head Board 2 months ago and now Iโ€™m getting bit by something every night. Pest control is coming tomorrow. Can you advise where they were found?

Guest
reply icon Replying to comment of Oumar Rpc

Hi Oumar. Could you share what was the outcome/response from PB?

I also have a Sumatra item (dresser) that has powder post infestation. I got it several years ago but I know that larva can be inactive up to 12 years.

I will call PB to see what they have to say but it would be good to hear about your outcome before I reach out to them. Thanks, Mariana

Guest

Ok. I thought it was just me.

I have been battling these bugs since I bought my pottery barn bed less than 2 years ago.

I've tried everything and took the entire bed apart to find them EVERYWHERE!!!! AWFUL

Guest

We brought a bed from pottery barn as well and it has bed bugs. Please inspect your bed after it is assembled.

Guest

Ordered a blanket from pottery barn of course at a high price thinking I was getting the best quality .. Only to have bed bugs all over pottery barn couch that I purchased 2yrs ago..

what can we do?! This is disgusting!!!!!!!

Guest

I also purchased a bed from Pottery Barn Kids and it too was infested with bed Bugs and my 3 year old daughter got bit! I'm mad as ***!

I'd be happy to jump on any lawsuit you guys want to throw their way.

Guest

I am an attorney in Maryland and I have a case similar to the situation you are describing. I would like to speak with you to discuss your situation and the infested item you purchased from PB.

If you are willing to, please contact me at 410 583 ****.

Thank you.

Dan

Guest
reply icon Replying to comment of Guest-615503

At work we did hear of several named headboards held up for inspections for quite awhile, a store associate told me some of the wood framed mirrors from the other country was infested with bugs about a year ago. I have some memos from my ex-employer I will look at them and see if they are useful to you. I was not in furniture I was in General Customer Service but the calls came through us first

Guest
reply icon Replying to comment of Guest-619345

Do you know of any problems with furniture sold to customers?

Guest
reply icon Replying to comment of Guest-638379

We purchased a floor sample sofa from Pottery Barn about 3 months ago and

I saw 4 bugs on them last week on the underside. I think they are bedbugs.

Don't ever buy floor samples especially in New York and especially with this epidemic!!!

Guest
reply icon Replying to comment of Guest-615503

Can you share if the situations you are aware of deal with new furniture sold and delivered to customers. Meaning was it floor sample or delivered by the company

Guest
reply icon Replying to comment of Guest-615503

Dan

I also purchsed a headboard from Crate and Barrel and it had bb. I would love to talk.

Guest
reply icon Replying to comment of Guest-657088

was it a floor sample. what did the store say about it

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