I am writing this note to make you aware of a unfortunate event that occurred today related to your company's failure to deliver my daughter's bed. We purchased this bed from your store in the Woodlands mall in Woodlands Texas in Sept, and the delivery just came in today, but was missing parts.
I have cancelled this order, and have frankly wasted a tremendous amount of time shopping Pottery Barn. Please help me understand how something as simple as a delivery, which has taken over 1 month to process can get fouled-up?
Hard to believe given the imminent x-mas shopping that is upon, that your order fulfillment is o weak. Look forward to hearing from you, and greatly disappointed with lack of customer care and execution.
Product or Service Mentioned: Pottery Barn Delivery Service.
Reason of review: Order processing issue.