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Pottery Barn - Abbott Concrete Patio Furniture - Poorly Sealed

1.6
Details
Pottery Barn - Abbott Concrete Patio Furniture - Poorly Sealed
Pottery Barn - Abbott Concrete Patio Furniture - Poorly Sealed
Pottery Barn - Abbott Concrete Patio Furniture - Poorly Sealed
We bought an Abbott rectangular outdoor dining set, abbott coffee table, and two abbott end tables in 2017. A beautiful set of furniture. It took three deliveries (two of the dining room table had cracks) to get a table that was clear of cracks and chips. However, all (dining table, coffee table, and end tables) developed cracks within the first 18 months of use. Furniture is covered in the winter, and, if sealed appropriately, this shouldn't happen. Unfortunately, I believe this furniture line is defective, but Pottery Barn refuses to do anything about fixing the problem. We've spent significant money at this store over the years to furnish our house, but due to a lack of customer service response on this topic, I can no longer recommend Pottery Barn. Totally toxic experience.
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Review
#1603546 Review #1603546 is a subjective opinion of poster.
Product
Pottery Barn Table
Pros
  • Style of furniture
Cons
  • Customer service
  • Poor quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Service Experience
1.7
Details
Purchased the Abbott X Table and chair set and within a month the table has several scratches. We were so careful once we got the first tiny scratch on it that we only used plastic ware on it exclusively. My daughter pulled a half full plastic water jar toward her and...
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Review
#1302747 Review #1302747 is a subjective opinion of poster.
Product
Pottery Barn Table
Cons
  • Quality and customer service
Reason of review
Not as described/ advertised
Loss
$4000
Preferred solution
Full refund
5.0
Details
Caveat  Emptor if you buy the pottery barn  Hampstead Table

Update by user Sep 01, 2017

Believe it or not, a representative from Williams Sanoma, Pottery Barn's parent company, called me within 24 hours of my complaint and could not have been more helpful. Her name was Carol, she was cordial, friendly, and resolved the whole problem. She is having the...

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2 comments
PotteryBarnSocialTeam
#1365048

We would be happy to look into your concerns regarding your table and the quality issues you are having. Please check your Private Messages for our direct contact information.

Thank you,

Pottery Barn Social Media Team

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Resolved
Review
#1093826 Review #1093826 is a subjective opinion of poster.
Product
Pottery Barn Table
Reason of review
Damaged or defective
Loss
$1500
1.0
Details
Pottery Barn - Outdoor ceramic table not made for outdoors
Pottery Barn - Outdoor ceramic table not made for outdoors
Bought 2 ceramic rope outdoor tables from Pottery Barn. After a few months, they both began peeling horribly. Called PotteryBarn to see what could be done or if they had any advice--even sent photos. They have the worst customer experience I have ever encountered. They...
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2 comments
Anonymous
#1406181

Purchased an organic cotton duvet cover and shams. Certified to be free of harmful chemicals.

Opened the packaging to a strong chemical odor that triggered illness.

Still smell it after washing twice. Why no reviews on your website PB?

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Review
#1054552 Review #1054552 is a subjective opinion of poster.
Product
Pottery Barn Table
Reason of review
Bad quality

Contact Pottery Barn Customer Service

Website:
www.potterybarn.com
Mailing Address:
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
All Pottery Barn Contacts

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