142 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.2

We just purchased 4 dining room chairs online from Pottery Barn. They were not as advertised either in color or texture.

Trying to return the 4 chairs meant 2 hours on the phone being transferred multiple times and spending most of that time on hold. They will not send UPS to pick them up for return, but they require 2 people to carry and won't fit in a passenger car. They also require 24-48 business hours to send a return label. They will refund only purchase price, not shipping cost.

If you don't like the product, it's the customer's fault. They take no responsibility.

On other returns, they have taken up to 2 months to make the refund, and only after calling them twice to do it. Do not buy from Pottery Barn unless you realize that you will likely be unable to return the item.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $699.

Preferred solution: Full refund.

Pottery Barn Pros: Website.

Pottery Barn Cons: Customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Pottery Barn Reviews

  1. 240 reviews
  2. 123 reviews
  3. 57 reviews
  4. 18 reviews
  5. 10 reviews
Pottery Barn reviews