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Ordered a $1,400 table in April 2018. Estimated delivery May 26 - Jun 08. Have not received the table to date although my credit card has been charged. No tracking on my order- simply states "Estimated delivery May 26-June 08." Every time I call I am put on hold for a...
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#1304735
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Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.

Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
I’m getting tons of emails from PotteryBarn@mail.potterybarn.com they are ridiculous! I’ve unsubscribed and the just get more frequent. Please help! Wtf
1.0
Details
Website
I didn't like
  • Receiving tons of spam
#1304040
Purchased the Abbott X Table and chair set and within a month the table has several scratches. We were so careful once we got the first tiny scratch on it that we only used plastic ware on it exclusively. My daughter pulled a half full plastic water jar toward her and...
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1.7
Shrewsbury, New Jersey
I didn't like
  • Quality and customer service
#1302747
We spent a lot of money deciding to choose quality over junk; What I didn’t know was that the Call Center Rep’s are so in happy, uncaring and miserable. Every time I called in to schedule my delivery of items I was treated horribly with a very dreadful unhappy person...
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3.2
#1301562
I had a coupon code that appeared on a legitimate website with an expiration of July 13th. When it was rejected during the order process as expired even though the date today is July 11th, I contacted customer service for assistance, fully expecting they would rectify...
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#1301270
Waiting for order...made in store order almost 3 weeks ago at fashion valley san diego...having it shipped as i live out of town...order never got shipped...i called store. Clerk was nice and apologetic and said she would send immediately and would send me email. Next...
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#1299984
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Pottery Barn - Poor quality expensive sofa

I ordered a new sofa love seat when we moved to our new house 2 years ago. They already look like they’re 10 years old. Lost shape, fabric pilling. My pillow backs are round instead of rectangular and can’t get the shape back. I am heart broken that I “splurged” and spent $4000 on something that I already need to replace.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1292794
We just purchased 4 dining room chairs online from Pottery Barn. They were not as advertised either in color or texture. Trying to return the 4 chairs meant 2 hours on the phone being transferred multiple times and spending most of that time on hold. They will not send...
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2.2
I liked
  • Website
I didn't like
  • Customer service
#1290305
Buyer beware! Pottery barn claims to accept furniture returns within 30 days of delivery. HOWEVER, they make it VERY difficult to do so. I made the call within the week of receiving a sofa. I waited on the phone for at least 20 minutes .They assured me that the return...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I'm so sorry you have not been contacted to schedule your return. I have sent you a private message and I look forward to hearing from you. Thank you-Susan

#1286973

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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Pottery Barn Products and Services

All Pottery Barn Products
Pottery Barn - Poor Customer Service
Pottery Barn - Poor Customer Service
We purchased two chairs, an ottoman, a slip covered sofa and a leather recliner from Pottery Barn. The slip cover on the sofa should never have left the manufacturer if they have any semblance of quality control. I was surprised to recieve statements from a bank as...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I am so sorry to hear about the issues with your slipcover and have sent you a private message. I look forward to hearing from you. Thank you- Susan

2.1
I liked
  • Sales associates
I didn't like
  • Trying to pass problem to the manufacturer
  • Poor quality control
#1285377