filters
state:
Show
city:
Show
product:
Show
Received a reward certificate for buying furniture for 325. We needed to use it in one purchase, so we made one online for 335. The order came in 3 seperate shipments, as some things were on back order. Aftre the last item was shipped, I checked the card balance and...
Read more
1.0
I didn't like
  • Credit card customer service lack of resolving issue
  • Lack of financial controls
#1188323
Show

Pottery Barn Sectional & Couch Disasters

We have spent $6500 on a Pearce Sectional and a Pearce Couch with Chaise and one is pilling badly and the couch has defective stitching and is incredibly uncomfortable. I’m shocked a company with the high end reputation of Pottery Barn can sell such defective furniture! I want Pottery Barn to resolve this situation ASAP!
1.9
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
#1187767
Show

Pottery Barn - $3000 and 6 months to get a sofa that doesn’t stay together

Ordered sofa with an 8 week production time. Ok. Received sofa that didn’t look like the one I ordered. Returned and had to be remade. New sectional attached with 1 alligator clip. Doesn’t stay together huge gaps when people sit on it. *** poor customer service eats away hours of my life. Horrible experience and I hope this company tanks.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1187716
Pottery Barn - Misrepresented safety of product
Pottery Barn - Misrepresented safety of product
Pottery Barn - Misrepresented safety of product
Sophia blue crackled plates not microwave or dishwasher safe in that they stain the food into the crackles with the heat...I have tried washing in sink after soaking with soapy water and just tried rewashing them in dishwasher over time but not helpful. I thought that...
Read more
1.5
I didn't like
  • Poor quality
  • Misleading description
#1184858
I purchased two chairs in October that were delivered with a defect on one of the chairs. We didn't notice it until the delivery guys were gone. I requested a replacement. On three occasions, the new chair was not delivered, after I waited at home for the delivery. No...
Read more
PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I am sorry to hear of this experience. I have sent you a private message with instructions on how to contact me to get this all cleared up for you. Thanks! WilliamPotter...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I am sorry to hear of the difficulties you had with your chairs, and with getting a refund for your return. I would be happy to help with ensuring you are refunded what ...

1.0
I didn't like
  • Defective merchandise
  • Billing policy and the lies from customer service
  • Delivery delay
#1182203
I ordered several items (mirror, wall sconce and faucets) from Pottery Barn for a bathroom remodel. Within several hours I changed my mind about the size of the mirror and called customer service to see if I could have it changed to larger size. I was told that she...
Read more
#1180019
I have made many purchases from PB over the last year. We just built and moved into our first home so we’ve relied heavily on PB to help furnish it. This month I bought my first piece of furniture from the store and needless to say was EXTREMELY dissapointed with the...
Read more
2.8
#1172633
I live in Canada. My daughter ordered a duvet cover and shams online Nov 14 as a Christmas gift for me and had them shipped to her U.S. adressed as they would not direct ship this item to Canada. She then sent them to Canada which I recieved dec 30. When I went to...
Read more
1.0
#1170586
Show

Pottery Barn - Listed price not honored

I too, bought the loft bed and dresser that was on sale for a great price. My order was cancelled via email. I called them and they said there’s nothing they can do. I asked for a coupon and they flat out said “No!” I will never order from pottery barn again!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Value for money
Website
#1166429
I purchased couple of items that have quality issues - white board calendar system that has warped. It is less than a year but customer service told me they can't do anything since it's outside 9 months. Called 2 different customer service reps and got response that...
Read more
PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello: I'm very sorry this happened to the calendar system after such a short amount of time and certainly understand your disappointment. Please send any additional informa...

1.0
#1161664