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Public published review 5/23/18 Ordered a Pierce sectional in march, Pottery barn accepted my payment and said the sectional would be delivered April 30, It is now May 23, I have placed 5 calls to PB customer service, each call averaging 30 minutes, I have talked to...
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1.3
I didn't like
  • Unresponsive customer service
#1262902
The Comenity Bank Credit Card does not allow you to schedule auto pay. This is the only card I own that doesn't offer this feature and I feel they don't offer it because it's a money maker charging card holders a late fee. I also experienced a late fee on a late fee...
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#1261871
The worst quality — don’t have the couch long and the fabric is all piled and it’s only me and my fiancé who sit on it. The couch looks horrible and I’m So dissapointed . Couch was extremely expensive. Would never purchase any piece of furniture from them Again.
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-Hello-I'm so sorry to hear that your Cameron Sofa is not meeting your expectations and I would like to chat with your about it.At your convenience, please email your ord...

1.0
#1260165
OK- Here is the scoop I was looking for a sleeper sofa and decided to see what the new Pottery Barn store had to offer. I was shown the PB Comfort couch and told that it can be a sleeper, in fact I was sold on the Deluxe Sleeper ($1,500 more than the other sleeper...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I want to first extend my sincerest apologies for the problems you are experiencing with this order. I'd like to look into this. Please email your order details to suppo...

I didn't like
  • Misleading sales person
#1250785
I am going to continue to tell anyone and everyone I run into about how you are so insensitive about people that absolutely will have nothing to show for all the money they spent to earn rewards when they return a reward purchase. I would think that you would advise...
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#1238184
Purchased a very expensive leather sectional (custom) just because it was leather. Was not told there is black fabric on all sides and on back of cushions so they cannot be flipped. Spent hours in store and online working with designer. Just hate it. They had a...
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#1237165
I have a $600 Pottery Barn gooseneck faucet set that matches the shower fixtures as well. The cartridges in the handles leak. This is a replaceable part, though a non-standard one (not to be found in home depot or a plumbing supply store) that should cost no more than...
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#1231518
Pottery Barn - Worst purchasing experience
So far this is the worst experience when buying furniture and good luck to all of you if you need your items to be delivered. Pottery Barn has the worst customer service that I have experienced (this is no exaggeration). Pottery Barn has hundreds of horrible...
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1.0
I didn't like
  • I did not like
#1225685
So I am certain that everyone says their house is full of Pottery Barn furniture and they have spent s thousands of dollars....Well, my house is full of PB furniture and I have spent thousands of dollars. I recently got married and bought a new house. All I asked for...
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3.9
#1223583
Pottery Barn - High Dollar for Cheap Made in China
I have a Charlston Grand Sofa which I purchased many years ago, and I love the sofa. I already had two custom slipcovers for the sofa but wanted another in grey. I went into Pottery Barn, spoke with a sales associate and with their assistance, selected the fabric. When...
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1.6
I didn't like
  • Unresponsive customer service
  • Quality of product
#1223490