
Pottery Barn
Pottery Barn Overview
Pottery Barn has 1.9 star rating based on 438 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend Pottery Barn to a friend or colleague.
- Rating Distribution
Pros: Product, Furniture, How the products look in the beginning.
Cons: Poor customer service, Customer service, Unresponsive customer service.
Pottery Barn has 1.9 star rating based on 438 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend Pottery Barn to a friend or colleague.
- Rating Distribution
Pros: Product, Furniture, How the products look in the beginning.
Cons: Poor customer service, Customer service, Unresponsive customer service.Recent recommendations regarding this business are as follows: "Write down key reward numbers and PIN if you can find it.", "Be careful buying from them", "Find another company to buy furniture from", "Don’t waste your money on furniture from pottery barn", "I'm old and don't know how to show my".
Most users want Pottery Barn to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































I was unable to get assistance via customer service after calling 5 times. I was trying to order and use my key rewards and do not have my PIN number.
Preferred solution: Key reward PIN number.
User's recommendation: Write down key reward numbers and PIN if you can find it.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Horrendous Quality of an Expensive Product
Preferred solution: The chair repaired. They need to have a news swivel mechanism put on.
User's recommendation: DON'T SHOP HERE!!! You'll be sorry if there is any issue!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered monogram children’s chair . the website was confusing some chairs don’t have a size that’s called first chair . so i got the wrong size . we have a chair already and now they don’t match .
Preferred solution: the correct size chair
User's recommendation: order by phone
Duplicate charges
Preferred solution: Correct over payments/ duplicates.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Pottery Barn Incompetence
Company fixed the issue and I have been provided with apology.
Preferred solution: My items
User's recommendation: Run don't Walk!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Damaged product with no refund or replacement
- Great design
- Worst customer service
User's recommendation: STAY AWAY
That’s how I feel
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order sent to wrong place
User's recommendation: Don’t order online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder #: 330302****14
- Nice stuff
- Quality of the product compared to price
Preferred solution: Price reduction
User's recommendation: Shop in the store and get written commitment on any agreement re: delivery or returns, and get a phone number and name of someone to speak with if any problems. Pottery Barn is VERY hard to call or email. Honestly, I won’t shop there again.
Fantastic service
Preferred solution: Full refund
Still awaiting my refund
User's recommendation: Be careful buying from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They have thousands of my dollars and cannot find my furniture
- Lovely products if can get them delivered
- Customer service and follow-up unacceptable
Preferred solution: Deliver product or service ordered
User's recommendation: Find another company to buy furniture from
Horrible customer service and very disappointed w/cs
User's recommendation: Don’t waste your money on furniture from pottery barn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Contacting customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Non-Delivery of nursery furniture
- Employess are friendly and helpful nice selection
- Solution given not a great option
- Delivery delay
Preferred solution: Deliver product or service ordered
User's recommendation: I'm old and don't know how to show my
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Waiting for issue to be fully resolved but the customer service person was very helpful and explained the process.
Company fixed the issue and I have been provided with apology. I contacted Pottery Barn and they gave me a replacement.
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I am so worried to not receiving my items