Pottery Barn Reviews

Show reviews that mention
customer service customer service order delivery furniture store phone item items
Filter review
Most helpful review
New Reviewer
Ordered a triple sconce, Ashland item# 73-317**** for my bathroom. My electrician broke one of the globes accidentally during installation. Called Pottery Barn customer service for a replacement globe and was told they do not provide replacement parts unless it...
View full review
View full review
30 comments
#1847151

It was the installers fault that they broke the globe not pottery barns fault.

View more comments
ID
#371413 Review #371413 is a subjective opinion of poster.
Location
Bonita Springs, Florida
Loss
$159
New Reviewer

Still Waiting

I ordered two pieces of furniture over five months ago and am still waiting. They both say "ready to schedule" but nobody knows where my furniture is. Every customer service rep I talk to has a different answer for me. It sounds like they finally have an answer and have offered me a 15% store credit - but not until my items are delivered. WHICH THEY STILL DONT KNOW WHEN.

User's recommendation: I still love everything Pottery Barn I own, but will only be shopping IN STORE.

View full review
ID
#3002786 Review #3002786 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Dissatisfied

I ordered the Carlisle sofa, yes like so many others the delivery was shifted 3 times. It finally came 5 months on, I loved the look but it was not the color of the swatch but close , I just decided to go with it. I am not happy with it, its very uncomfortable despite having ordered the down filling. Every time I spoke to someone in pottery barn they would refer to the sofa as Oh the Carlisle, so beautiful it was almost like a code for the staff. The fabric pulls easily, not impressive. It was fairly expensive but I hope it gets more comfortable.

User's recommendation: Check reviews thoroughly, although I struggled.

View full review
ID
#2984758 Review #2984758 is a subjective opinion of poster.
Location
Everett, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Lone Star shipping out of Texas is not delivering package on time. The tracking of my two packages showed both scanned minutes apart arriving into their Fort Worth depo/warehouse (?). Only one package scanned out for delivery on Fri, 10/1/21. The other was never...
View full review
View full review
ID
#2929979 Review #2929979 is a subjective opinion of poster.
Cons
  • Non delivery
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Lone Star shipping out of Texas is not delivering package on time. The tracking of my two packages showed both scanned minutes apart arriving into their Fort Worth depo/warehouse (?). Only one package scanned out for delivery on Fri, 10/1/21. The other was never...
View full review
View full review
ID
#2929947 Review #2929947 is a subjective opinion of poster.
Location
Haslet, Texas
New Reviewer

Pilling on performance tweed

I too bought a high end couch wish someone had told me the fabric might pill it looks terrible! I have had very poor customer service in the past so wasnt sure if I wanted the aggravation of even calling!! Very disappointing . I Like the couch horrible fabric. Not sure I would but from them again they arent honest with customers.

User's recommendation: Don’t buy !

View full review
ID
#2918818 Review #2918818 is a subjective opinion of poster.
Cons
  • Post-purchase customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Timing

Got a defective custom couch and recliner ...Took months for them to finally agree to pick them up and give me a refund. Took a few months for me to hopefully get my refund. It's been over a year and haven't received check in the mail yet. Horrible company..
View full review
ID
#2905632 Review #2905632 is a subjective opinion of poster.
Location
Cape Elizabeth, Maine
New Reviewer

Horrible customer service

I used a reward certificate as my payment method. They still charged my card. They refused to issue a refund and were only willing to send me a store credit voucher. I dont want to buy anything else from this place ever! This is not the 1st time Ive had issues with pottery barn BUT it will definitely be my last! Save yourself a headache shop elsewhere!!

User's recommendation: Don’t shop here.

View full review
ID
#2877010 Review #2877010 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

My point

I want my pottery barn points. I have spent a lot of money. Because you change banks doesnt mean the customers should half to wait or not get any answers. Ive been a customer for over 10 yrs.
View full review
ID
#2866831 Review #2866831 is a subjective opinion of poster.
Location
Corona, California
New Reviewer

Order coming later than expected so have to change shipping address

Automated says they are open but message says they are closed. Item 316352****40 Since receiving later than I thought (ordered Aug 23, 2021) I need to change shipping address

User's recommendation: Takes too long to receive personalized items.

View full review
ID
#2839605 Review #2839605 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Help in making a purchase

Too bad Pottery Barn doesnt offer split king sets or the ability to buy individual pieces. I need split king sheets.

User's recommendation: Nice looking products but not the size I need.

View full review
ID
#2831762 Review #2831762 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible shipping, mediocre product

I ordered this item in June. I only just received it today (August 27,) after being told a half dozen other delivery dates between June and now. It arrived today in a battered, UNTAPED box, open, and the item was not wrapped in any kind of protective wrapping whatsoever. It was just loose in the box, as if someone had tossed it in there as an afterthought, and because the box was basically open, the item was dirty. The item, even if it was clean, is of mediocre quality; it looks and feels cheap and is not of the quality I'd expect from Pottery Barn. Because you shipped it so carelessly, I will have to clean it before I can use it. last order from Pottery Barn.

User's recommendation: PB quality is a thing of the past. Avoid!

View full review
ID
#2816977 Review #2816977 is a subjective opinion of poster.
Cons
  • Shipping delivery all terrible
Preferred solution
Price reduction
New Reviewer

Missing order

Missing duvet order Order Number: 316223****27 This is a lost order. I bought it on Aug 10 2021 Please resend me the order.
View full review
ID
#2811877 Review #2811877 is a subjective opinion of poster.
Loss
$109
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Haven’t Delivered

Update by user Sep 07, 2021

Pottery barn has not delivered my product or resolved the problem

Original review posted by user Aug 15, 2021
Pottery barn said my slats will be delivered Nov 14, 2012. That will be 10 months of waiting and they have told me that twice before.

User's recommendation: Don’t purchase furniture.

View full review
ID
#2777425 Review #2777425 is a subjective opinion of poster.
Location
Austin, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Worst customer service ever!

Update by user Aug 09, 2021

I have received no information from pottery barn. I called them this morning and was hold for a long time and eventually the line went dead

Original review posted by user Aug 08, 2021
I ordered a custom Californian king bed in January 2021 - the bed was delivered in April 2021 without the bed slats which support the mattress. It is now august and the bed slats will have not arrived. Pottery barn has set two TWO deliveries to deliver the bed slats and BOTH TIMES they did not show up, or call or cancel -

User's recommendation: STAY AWAY - they have zero warranty and zero customer service.

View full review
ID
#2752961 Review #2752961 is a subjective opinion of poster.
Pros
  • Buying from restoration hardware
Cons
  • Poor excuses
  • Disorganization and promised delivery dates - liars
Loss
$600
Preferred solution
I would like my bed slats and for pottery barn to reduce the price of the bed and chair - i have waited 8 months and still nothing. They have set up delivery twice and have not showed either time
New Reviewer

Would not resolve a quality issue on an expensive large wall frame

Purchased a $99.00 wood gallery frame from them less then a year ago and when replacing a picture in it all the metal clasps that hold the picture in the frame broke off. Called customer service and they would not replace. Quoted their 30 day return policy. Its absolutely inexcusable for a company charging exuberant prices for pieces not to back the quality of the item. Do not purchase the wood gallery frames with the metal nibs that bend forward and backward to hold picture in frame. These are junk.

User's recommendation: Do not by wood gallery frames that are held together by the metal nibs.

View full review
1 comment
#2041138

Their return policy is 30 days... You couldn't understand that? Enjoy your frame.

ID
#2727349 Review #2727349 is a subjective opinion of poster.
Pros
  • Beautiful product
Loss
$65
Preferred solution
Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article