Ordered a three piece sectional at start of Sept. Original delivery date was scheduled in Oct (6 weeks) but they did not arrive at the designated time. Upon calling, I was told they were on their way in the truck but had lost one piece of the sectional and would have...
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Going through the exact same thing... ordered a couch in August, supposed to be delivered in Sept/Oct.... they lost a piece, will not deliver the other pieces, it's January an...

I spent $1600 in a single purchase and opened up a Pottery Barn credit card as I was promised $234 in rewards points. Called several times and spoke to a representative learn about the rewards program and the details about using them. I was told that I could use them...
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Pottery Barn - Guaranteed delivery of table 12/22/18 thru 1/4/19 BUT CAN’T

Placed an order for a console table on November 18, 2018 was told delivery would be between December 22, 2018 and January 4, 2019 Called today, December 29, 2018 to see where the table was and was told it would not be available for delivery until March 9, 2019... THAT IS 4 FREAKIN MONTHS.....COMPLETELY UNACCEPTABLE I told them to cancel the order and was told they could TRY TO CANCEL BUT COULDN’T GUARANTEE THAT THE ORDER WOULD CANCEL!!! I WILL NEVER BUY ANOTHER THING FROM POTTERY BARN EVER!!!!!

Pottery Barn - Frustrated

Tried to purchase lamps that were on sale in store. No stock until late March. Tried to purchase lamps that were floor models. Wouldn’t sell because they needed to have for display! Could not order on line . Store could not give price on lamps in late March but was pretty sure it wouldn’t be the sale price advertised at the moment.
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
I ordered bedroom furniture, dining room furniture and a settee from Pottery Barn. The orders were placed on Sept 29 and the remaining order on Oct 10. I have received all except my headboard for my king bed. We have a GIANT footboard box in our bedroom because the...
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I ordered some drapes from them in the amount of $880, which I decide to return because they were not exactly what I expected. I went on their website, created a return and dropped the package at UPS as instructed. 2 weeks later no refund on my account. I called them...
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I didn't like
  • Terrible solutions

Pottery Barn - Terrible quality for the price!

I purchased two monogramed saddle leather toiletry cases for my son and grandson as Christmas gifts. The picture is beautiful. Reality is awful! The quality is so poor I'm too embarrassed to give them. I just realized there is no way to leave a review on Pottery Barn. Now I know why.
Product or Service Quality
Value for money

Pottery Barn - Estimated Delivery Date

Placed and order a month before Xmas. Estimated delivery date of 2 weeks before Xmas. Never received a follow up email from them regarding delivery dates but upon using the order link a week after delivery was suppose to have occured, I learned they pushed back delivery of my order until the end of February. How can a company remain in business if it takes them 3 months to deliver simple product? Obviously this would not work for a Xmas gift and called them to cancel.

Pottery Barn Can't Deliver

August 26, 2018 purchased a James Leather Recliner. Original delivery date October 26th - November 2nd . Delivery was rescheduled 4 additional times with the latest date January 26th - February 8th. From the sales associate to Corporate Customer Relations I received too many "I'm sorry for the inconvenience" to "Let me make a few phone calls and follow up. Each time I had to initiate the follow up. Six months is a ridiculous amount of time to wait so I cancelled. There are no words to describe how I was treated. WARNING: DO NOT SHOP POTTERY BARN. order confirmation # 082386609512

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
(888) 779-5176

Pottery Barn Products and Services


Pottery Barn - Unhelpful customer service and no solutions offered

Don’t even know where to begin. On phone for hours, transferred multiple times to wrong departments, reward certificate issue, damaged furniture, wrongful finance charge on my pottery barn credit card. So dissatisfied!!!