Pottery Barn Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
11
ISSUES RESOLVED
49
COMPANY RESPONSES
658
TOTAL REVIEWS
$460K
CLAIMED LOSSES
$1.9K
AVG LOSS
180K
PAGE VIEWS
What's your story with this company?
Ask a Question About Pottery Barn
Cons
- Poor customer service
- Unresponsive customer service
- Terrible solutions
Pros
- Product
- Furniture
- Sales associates
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Whatever you do, don’t buy the Indio collection. Had mine for 6 months, it has warped and started flaking off almost all of the painted surfaces. The company won’t do anything about it including this store where I purchased it from (Mashpee Common, MA.). Both the...
View full review
3 comments
I am furious that there is nothing that can be done. My table is actually warping, and it's been outside max 3 months between late last summer, and this year, since naturally it ran late.
Horrible furniture, small wonder there is nowhere to review on their site. Customer Service is a joke.
How can you possibly have OUTDOOR furniture that can't withstand a few months outdoors??? We should start a class action suit against them!
View more comments
Most Helpful
Review
Product
Pottery Barn Outdoor Furniture
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
We gave PB a second attempt and ordered a large piece of furniture- a sectional at $5,000. Last year we had a bad experience with PB delivery. It took us 3 months to receive a bed we ordered, then it finally arrived and it was damaged. But we gave PB the benefit of the...
View full review
Review
Product
Pottery Barn Pearce Fabric Sofa
Cons
- Delivery window always late
Reason of review
Problem with delivery
Preferred solution
want delivery of my sofa on or before 12/13 the promised window
Pottery Barn review in Du Quoin, Illinois: It's not what it used to be
The poor quality of these stockings. I had them monogramed, so obviously can not return them. The lettering is puckered and can barely make out the name because of the thin threading. Also wish I had not ordered the monogramed picture frame with lettering so tiny you can't see it either. You could choose a font but not size. Could not reach anyone on the phone to help with my order but that would not have changed the disappointing quality on the stockings. I have ordered them in the past. They were beautiful and perfect. Not this time.
Review
Product
Pottery Barn Christmas Stocking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
In August ordered a custom slip covered sofa and arm chair, and curtains to match and extra fabric to upholster some other pieces to match. Delivery was scheduled for October, but ok, I expected to wait a bit. The day before scheduled delivery I got a call confirming...
View full review
Review
Service
Pottery Barn Delivery Service
Cons
- Unresponsive customer service
Reason of review
Problem with delivery
Loss
$4500
Preferred solution
Deliver product or service ordered
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo NOT buy from Pottery Barn
Purchased $8000+ of Indio Outdoor Furniture. The finish on the wood chairs is peeling, cracking, etc. Pottery Barn would do NOTHING to assist in this issue after at least 7 calls to customer service, supplied pictures, etc. Horrible to do business with, terrible customer service. A huge disappointment on this purchase.
Review
Reason of review
Bad quality
Loss
$3500
Preferred solution
Let the company propose a solution
Before washing my Pottery Barn faux fur blanket I extensively researched and decided to try it at home as others have reported issues with Dry Cleaners ruining their blankets. I have a front load Whirlpool washer and dryer and my blanket turned out as beautiful as the...
View full review
Review
Pros
- Quality product
Reason of review
Good quality
Below in quotes is what I wrote to customer service - I sent it to both WS and PB. It outlines well the issue. Which is still not complete. As far as what is being referenced - on Sept 1, we went into one of the local stores and ordered a custom sectional and a chair...
View full review
Review
Product
Pottery Barn Sofa
Pottery Barn review in Hartland, Wisconsin: Your website says it all, PISSED CONSUMER!
Ordered dining table on Aug 29, '19. Website said 6-8 weeks delivery. I ordered to be here in time for Thanksgiving. Now they're telling me delivery Nov 28-Dec 14, THREE MONTHS past what they said on their website. Out of curiosity I put the same dining table in the cart like I was going to be ordering it. It still says 6-8 weeks even though they know that is not true. They DO NOT CARE ABOUT THEIR CONSUMER. Pottery Barn lies!!
1 comment
Review
Reason of review
Order processing issue
Update by user Oct 02
Customer service will never let me speak to a supervisor. They will only say that a supervisor will call me back within 12 hours. PB has said at least 6 times they will have a supervisor call me back - not a single time has a supervisor returned my call as promised.
Original review posted by user Oct 02
...Review
Product
Pottery Barn Jake Fabric Sofa
Pros
- Replaced the sofa twice
Cons
- All three sofa are poor quality never return calls
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Full refund
Tags
Order placed 4/28/2019 2 pieces ordered Hadn't heard anything all summer, so in September I started calling weekly on my way home from work to find out what is going on. No one gave me a straight answer - it was always - "we are waiting for both items to arrive to...
View full review
Review
Service
Pottery Barn White Glove Delivery Service
Compare Pottery Barn to
Pottery Barn
645 reviews
VS
West Elm
645 reviews
Pottery Barn review: Manhattan Chair
This chair was great when we first bought it, after a year the springs popped, they took it back for a repair, popped again months later. Finally Pottery Barn replaced this chair with a new, smaller version. After a few months the color started to fade, they took it back and stained it again, the stain didn't take, looked bad from the minute they brought it back. They refused to help any further. The chair is still very comfortable but looks terrible! Don't buy one, they will not stand behind this product!
Review
Product
Pottery Barn Chair
Cons
- Terrible solutions
- Quality of product
Reason of review
Damaged or defective
Loss
$1599
Preferred solution
Full refund
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
I agree no one should order from pottery barn ... there are too many other places now online that have beautiful stuff ... I’ve had problems too