Latest review first
Ordered lamp on October 15. Called and sent email on November 5 and didn't get a clear answer as to when it will be delivered. It's November 14 and just spent 40 minutes on hold and hung up. Another email just sent out. I'm not sure what else to say but this site is...Read more
I ordered plates for Thanksgiving on October 26, 2018. Checked status for days online. Same message - order in process. I called Customer Service on 11/5 asking the status. The rep I spoke with assured me she would get it straightened out and took my phone and email...Read more
I ordered some furniture at the beginning of September. I received part of the order on time, but have had an absolute headache trying to get the sofa and loveseat. Every time I call customer service I get the run around. I even tried sending an e-mail --- and I got no...Read more
I purchased a Jake sectional with a the premium basket weave fabric. The initial delivery of the couch was delayed by almost four weeks. Fine, sometimes these things happen. However, from the first day, I noticed that the cushions sagged horribly, however, I chalked it...Read more
I used your web to place a $500 bridal registry order for multiple items. Three times it failed with an error. I called Customer Service for help. They said they couldn't help me. "keep trying" was the advice I received. I tried once again and it went through. I...Read more
The Pottery Barn website placed a duplicate order for a $500 wedding registry item. I received the emails and called customer service with 5 minutes to cancel. Talked with multiple customer service reps to try to resolve. The answer was consistent. We can't stop the...Read more
Pottery Barn - Unable to use rewards certificate
I had a 50 dollar reward credit but didn’t have the actual slip of paper. I had 3 emails telling me I needed to use it soon, but no one can help me apply it to my bill. After 4 phone calls over 3 days .....exhausting and so unfair!!!
PEOPLE...contact your credit card company when you have these problems with Pottery Barn. Your credit card company is your best avenue for resolution. You may not get your merchandise but you will get your money back. Trust me...Pottery Barn does not want your credit...Read more
I ordered 2 chandeliers from Potery Barn about a week ago and I get an email yesterday stating that my items have been canceled, my money will be returned, and here have a 20% coupon (you can almost always get a 20% coupon from this site and this one, like the others,...Read more
I bought the ombre faux fur throw and my husband loved it so much so bought another. Then I washed the first one based on instructions and it was matted. I had bought the first one the winter before and hadn't washed it because I had only used it a few times, was using...Read more
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